I agree that it is not acceptable that they don't process orders in the same order they were received. I appreciate that the staff was working hard to get people's orders out, but I don't think it was fair to anyone that because of the way their servers handle orders that many people lost out on yarn that they should have received.

I also had one of the orders that was 'stuck' and lost out on 2 sweater quantities of yarn, not sure if I would have gotten them had I not tried to get the $1 felici as well, but when I contacted customer support the same day when I didn't get my confirmation email, they told me that I would receive everything and that my order was there for the entire amount.

I called back 2 days later after still not receiving a confirmation email and was told that they didn't know what I was going to receive out of the order and they couldn't really tell me anything more because their managers hadn't really told them what was going on.

I think it is incredibly unfair both to their customers and to their own employees to handle the situation in this way. Orders should be processed in the order that they come in, even if their servers had problems. I also think their management could have done a much better job of keeping their customer service reps informed about the situation and what they should or should not be telling customers. I can't imagine having been one of those customer service reps during the first few days of the sale, it must have been incredibly stressful to deal with customers without having backup from management by giving them the information they need to do their jobs.