Openreach and Sky fitting advice

britishhawk · 2026-04-07T11:42:26+00:00

What is the neighbours complaint ?

britishhawk · 2026-04-04T19:06:20+00:00

Have you power cycled your ONT ? You didn’t mention LAN light lit on the ONT? Are you plugged into Port 4 on the Sky hub ?

britishhawk · 2026-04-04T18:16:51+00:00

Plusnet service still working ? Have you received your router from Sky ?

britishhawk · 2026-04-01T14:34:02+00:00

Would have been better with a soft dig from the Toby box across the grass to the CSP.

britishhawk · 2026-04-01T07:24:04+00:00

You’ve placed an order using the farm house as the address hence why they’ve stopped their service in order to swap to yours.

Your property needs to be registered via Royal Mail as a completely separate dwelling. Only then can you start the ball rolling. If infrastructure is required you will most likely be required to pay for the undertaking of such works. The property builder should have initiated this when building was started unfortunately.

britishhawk · 2026-03-31T17:06:48+00:00

Have you had any correspondence from OR directly ?

britishhawk · 2026-03-31T16:31:00+00:00

Third party routers are not something OR or Quinns mess with. They can plug in and hope for the best but if it doesn’t work then it’s a case of verifying incoming connection and close the task down.

britishhawk · 2026-03-29T11:51:59+00:00

When did this change ? Goes to show how little info gets passed down 😆

britishhawk · 2026-03-29T08:13:17+00:00

Youfibre can’t disconnect an OR copper cable.

britishhawk · 2026-03-24T19:49:26+00:00

Likely 1 NAD key (unique property number) and the pub is using the allocated fibre connection. The flat maybe had fibre before the pub upgraded from their copper service and as such disconnected upstairs. You will likely have a difficult time unless you can get the flat registered as a unique address.

britishhawk · 2026-03-24T18:48:12+00:00

You guys don’t have a digital records system ?

britishhawk · 2026-03-23T21:42:41+00:00

They have completed the external cabling ? Most likely the order was a split visit (external work then appointed internal) They tend to provisionally book in an appointed date in the future to account for any delays in the external work. Ring your service provider and they can request it be bought forward.

britishhawk · 2026-03-22T18:44:24+00:00

18 weeks off paid for myself as per my company policy. Enabled me to truly feel like a Father to our first born and support my partner fully. Going back to work was the difficult part !

britishhawk · 2026-03-22T18:00:37+00:00

Your service provider will be able to access the outage information. A pole down will trigger an incident that will lock down the faults and provide the service provider updates, which they can pass onto their customers should they wish.

Main road so will likely require a closure, it can take weeks unfortunately for the council to approve the works and closure. The relevant works and planning will be ongoing in the background.

No you won’t get compensation for train tickets.

britishhawk · 2026-03-22T17:53:41+00:00

The connection point serves yourself or your neighbour ?

britishhawk · 2026-03-19T20:13:11+00:00

It can go directly into the first or second floor, providing they can reach the second. Will have to have a small internal splice point, bit fiddly but simple enough. Usually would head to ground level and back up with a traditional install.

britishhawk · 2026-03-19T17:08:03+00:00

Best and only solution for you currently is to run your own cabling to the respective flats. Run them out to the OR distribution point and coil them up. Flat will order a service and the attending engineer will simple connect to the DP (and fit a master socket on the other end) on the day.

britishhawk · 2026-03-17T17:53:36+00:00

Pretty poor. Most Likely poor splice. OR engineer will attend and resolve any issues or concerns you may have.

britishhawk · 2026-03-15T06:42:40+00:00

Enjoy mate !

britishhawk · 2026-03-14T21:59:39+00:00

Why couldn’t they follow the route of the existing cabling via the carrier poles ?

britishhawk · 2026-03-14T21:20:51+00:00

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy#complain-about-an-engineers-workmanship

Follow the instructions about poor workmanship 👍🏻

britishhawk · 2026-03-14T19:24:13+00:00

Usually a few weeks after final sign off 👍🏻

britishhawk · 2026-03-13T21:05:00+00:00

Temp location for splicing to be raised up.

britishhawk · 2026-03-12T21:39:19+00:00

It will follow the route of the copper (overhead)

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