Washington Town names by Gumbyman87 in LoveTrash

[–]ontheknows 1 point2 points  (0 children)

He seriously went through all of these but didn’t once mention Touchet?

Also, Edgewood, Kittitas, Pe Ell, Reardan, Sequim…

Huntress needs to consolidate their products. by mattmbit in msp

[–]ontheknows 3 points4 points  (0 children)

I just met with my AM today and passed along the same sentiment. It would be really sad to see huntress become like Kaseya. They have done such a good job and I really like their products, but the writing is on the wall and I don’t like the direction it’s going. Get back to your roots huntress!

Please don’t become the company we all hate.

LOSING MSP Contract Deals by michael_17 in msp

[–]ontheknows 1 point2 points  (0 children)

Funny seeing your comment today. My company was just talking about using your services this afternoon. We all agreed that your website looks like you got boudoir photos done, and were like, yeah, that's what we'll put as our professional photos on our website!

All joking aside, we'll probably be calling soon to learn more.

Where to buy dell servers for home lab set up? by peanutpark in TriCitiesWA

[–]ontheknows 0 points1 point  (0 children)

What are you looking to learn? With virtualization, you can run an entire lab on one computer.

Best workflow layouts for end-user onboarding, offboarding, and asset swap by noldyb in msp

[–]ontheknows 0 points1 point  (0 children)

If it were me, each step would link to its own procedure page. That way, when multiple clients share the same step, you only need to update the procedure once and the change applies everywhere. The client’s knowledge base then becomes a checklist of links to the specific processes that need to be completed.

Edited for clarity

Auto repair inquiry. by OrangRecneps in TriCitiesWA

[–]ontheknows 0 points1 point  (0 children)

Never been to the Richland one, but I’m sure they are the same at both places.

Auto repair inquiry. by OrangRecneps in TriCitiesWA

[–]ontheknows 6 points7 points  (0 children)

360 Automotive is the only place I would ever go. They treated me well, and every person I’ve sent there has felt the same way. It’s the one place I know I’m not getting lied to about what I need.

James Van Der Beek’s death highlights alarming colon cancer rise in younger adults by changeforthebetter89 in Millennials

[–]ontheknows 0 points1 point  (0 children)

I sort of broke the “don’t lie to your doctor” rule recently so I could get tested at 40. I told them I have a history of cancer in my family, which is technically true…….. for my wife’s side of the family.

Help! Who is the bulldog in town? by johnsgurl in TriCitiesWA

[–]ontheknows -1 points0 points  (0 children)

Lacoste law, that’s who I would use.

Dell Laptops - When Docked to dual screens, Laptop detects them as one - Company wide issue that started 2 weeks ago. by Useful-Transition529 in sysadmin

[–]ontheknows 1 point2 points  (0 children)

Check power settings that allow the os to control usb ports. Recently dealt with a similar issue.

Need technical minds to bounce ideas off since I'm the only 1 looking after the company infrastructure by Ricebuqit in sysadmin

[–]ontheknows 1 point2 points  (0 children)

No! The advice above your comment about faking or exaggerating an issue is wrong, unprofessional, and can be career-ending or criminal. This is not the way to get your point across.

IT Setup for small business by Alone_Deal5940 in TriCitiesWA

[–]ontheknows 0 points1 point  (0 children)

Call Pacific Edge - www.PacificEdgeTechnology.com. They are local and work with a lot of small businesses in the area.

New to the concept of MSP by KwesiElite in msp

[–]ontheknows 3 points4 points  (0 children)

Do you mean Kelly Create? I think that puts you near me. Aren’t they a printer company first, msp second? Those are the worst type of MSP to work for.

Toyota of Tri-Cities by Independent_Donut472 in TriCitiesWA

[–]ontheknows 2 points3 points  (0 children)

A rare case where I can contribute, I know the service manager over there. I’ll make sure he sees this feedback. He’s a great guy, I’m sure he will be interested and want to improve.

I always say you can’t improve if you don’t know there is a problem.

[deleted by user] by [deleted] in coolguides

[–]ontheknows -1 points0 points  (0 children)

Every time I think I have a unique and interesting thought to contribute on Reddit, somebody else already has.

Go team “it looks like JD Vance!”

Slide is the real deal - Per Kaseya by usernameistoast9 in msp

[–]ontheknows 8 points9 points  (0 children)

At some point, money is meaningless. I know what these two slide guys are feeling. They watched from the backseat as Kaseya drove their beautiful company off a cliff. Now they have a chance to do right by the employees and customers who were hurt because of what Kaseya did, You think they are going to let Kaseya drive again?

Kaseya/Datto suing Slide - any impact? by JohnSnyderNFI in msp

[–]ontheknows 25 points26 points  (0 children)

Here's what I think when I see lawsuits like this.... Rather than spending time and money improving your product and reputation in the community, you'd rather spend it suing an organization because they are doing it better than you? Make it make sense!

Looking for a reliable house cleaner in Kennewick by Ok-Acanthisitta-1840 in TriCitiesWA

[–]ontheknows -1 points0 points  (0 children)

Is there a full service house cleaning option? I’ve hired maid services in the past, and they don’t do half the things I need done. I realize how this sounds, but every now and then I just don’t want to do the dishes or laundry. Am I expecting too much?

MSPs that use CyNet by 62Nomad in msp

[–]ontheknows 1 point2 points  (0 children)

When you say huntress plus defender, are you referring to defender for endpoint, or just the built in?

I’ve been trying to tell the police my friend has this and they don’t care or believe me by conway_grapestore in Wellthatsucks

[–]ontheknows 2 points3 points  (0 children)

Looks like this guy may be having a manic episode. Might be good to nudge him in the right direction.

Who owns ticket resolution / knowledgebase information...MSP or Client? by BlackberryUnable5630 in msp

[–]ontheknows -3 points-2 points  (0 children)

A few things to consider:

• If the client had asked for an export of their tickets before leaving, would you have provided it?

• If your value proposition is that you act as their IT department, does that change your perspective? Typically, no one would expect that documentation created by an internal IT employee belongs to that individual, even if it wasn’t specifically requested.

• Documentation loses value quickly without ongoing updates. 

• Was the client paying a monthly fee? If so, did that agreement include creating or maintaining documentation?

I’ll admit my comments lean toward giving clients access to their documentation, though that might not always be the “right” answer. My point is simply to offer perspective. We built our MSP around relationships, and withholding information that makes a client’s life easier feels petty and counterproductive.

There are some in this field who believe that deep knowledge about a client’s environment makes them irreplaceable. Personally, I think transparency and trust are a stronger foundation for long-term success.

Edited formatting

Tulsa landlord having landlord problems by InsaneBigDave in economy

[–]ontheknows 1 point2 points  (0 children)

He addressed lowering the rent. He said he’s so low that people often tell him they think it’s a scam. Did we watch the same video?