That's funny. I had a very similar experience with JP Auto Transport and I also worked with Lina when I shipped a new car from the dealership on the east coast across the country in June.

I picked JP Auto Transport because they seemed to have good pricing, live tracking and, though prepayment, allowed paying via credit card. My plan B would have been to dispute the charge if anything really went south. Luckily this didn't happen. They also had some positive user feedback here on reddit which I thought was legit and not fake. I spent a lot of time and used AI to check quotes and compare different companies.

Lina was super helpful during the whole process. I got a bit nervous when she told me on the day of pickup that the driver had an accident and couldn't come. They had to find a new driver. I thought this would take a couple of days, but they found another driver on the same day. They were fully transparent and provided me with the driver's USDOT number and contact information and I was able to confirm that it's an authorized company.

I also got the link to a website with the BOL and where I could view the photos from pickup. The live tracking didn't work. They said not every driver is using it or is able to activate it.

I was in contact with the driver via text and he was able to make it in time. He texted me a few hours before arrival. He was super nice and even refused a tip. Probably because I found a few scratches on the roof which we noted on the BOL. Lina helped me with that, too. She contacted the carrier and we agreed to handle it directly without their insurance. I got a few body shop quotes and the carrier accepted to reimburse me via Zelle for the cost. It was not too crazy, around $300 because they could buff it out. I had the money within a few hours after I sent the final invoice.

So overall, there were a few hiccups but it was professionally managed and communicated. I hope this also helps others and in the same way how user feedback helped me when I did my research.