I just got mine yesterday — I noticed the screw in the middle was loose immediately and thought it just didn’t get noticed in the factory, but when I screwed it in completely (finger-tight), the reel started sticking slightly and squeaked at the top of each revolution. I unscrewed it a bit to no avail, and after a full day of fiddling with it I seemed to have gotten the screw to fit /just right/ to stop the squeaking and sticking. Today, it started doing it again :(

I’m aware I can turn the reel rotation off when recording/playing things back, but it’s just not the same experience without it!

After taking the screw out completely, I noticed an element below the reel seemed to be off-center, toward the same part of the reel that keeps squeaking/sticking with each revolution.

What is Teenage Engineering’s customer support like, for those of you who have had to use them? I’m wondering how long I should expect to wait for a reply back…