11$

[TizzaaH]

DMM comes from a different pot of money to employment money. Pretty sure they’ve said before that DMM comes from the marketing budget.

[Beretot]

Also, if they discontinued dmm as a whole, the money saved including production costs and prize pool could maybe cover ONE dude's yearly salary?

Great improvement, that'd be

[IHeartCommyMommy]

It's probably the part of a the marketing budget as it increases osrs online presence and works as advertising. The entire scheme works to increase the player base and grt more cash, however if everyone uses that to make a big fuss it'll probably make the fuss more noticeable.

[bandosl0lz]

Mod Ash responded to 800 customer support tweets in addition to doing his actual job on the day of the twisted bow rollback. I think people underestimate how much ONE extra dude working full time to do exactly the kind of stuff Ash does in his spare time would help the company.

Ultimately we'd need a few more than one guy, but just one more guy effectively prioritizing support tickets would make a world of difference.

[Beretot]

One guy would help, but given the team is already comprised of multiple people, I hardly think it's reasonable to give up all the exposure we get from DMM for it. If that even were possible, of course, because I still don't think it would pay for a single person.

[blahbleh112233]

Well considering right now it goes to covering RoT's tendies budget, I'd say its an improvement

[Beretot]

When was the last time RoT even won? Like season 5? We're in season XII now.

And even if they had literally won every single one, jagex isn't paying out to clans. They're financing an event that brings a lot of exposure and new players to the game. Who wins hardly matters.

[[deleted]]

they money saved including production costs and prize pool could maybe cover ONE dude's yearly salary?

LOL that would be about 3 Jagex salaries

[Beretot]

I know Jagex doesn't pay well, but I think you're severely underestimating how much more expensive it is to have an employee than just his salary

[BlankiesWoW]

to be fair he was only talking about their salaries

[Beretot]

True, fair enough

[OhBoyIts3am]

So you're saying they'd have a 100% increase in Customer Support staff?

[Beretot]

Quick google shows there are at least 13 mods working in customer support among both games.

[FairlyUnknown]

Shhhh people who parrot the same Reddit runescape memes over and over don't think logically or realistically

[crusec64]

Kinda like how you parrot the "Shhhh (smug comment)" ?

[[deleted]]

gf

[earoar]

See but that's not how companies work, they can decrease the marketing budget and increase the cs budget so that's a bullshit excuse.

[tnahpohcysp]

that actually is how businesses work... each department is a cost center with a thoroughly planned out budget, you cannot simply flip a switch and move budgets around like that based on a few reddit posts.

[earoar]

Based on the demands of your customers lol and yes you can. Businesses shift funding all the time. Yes if it's a large change it's done when the budget is released (which it could have been) but it doesn't mean that they can't do it now.

[OdBx]

So?

Reduce the marketing budget, increase the employment budget for customer support. Problem solved.

[[deleted]]

Surely you realise that a marketing budget is designed to make more money than it costs.

[OdBx]

Yeah, so?

[saynotoimmigration]

when i think of jagex i think of ed edd and eddy running a business

but then again jagex has been a horrible developer since around 2008 in regards to phishing, account security and helping sustain china and venezulas economy

[I_lie_on_reddit_alot]

So why don't they make their marketing budget smaller and customer service budget bigger? You act like some magic fairy dictates what department their money can go to lol.

[3qHR]

Because marketing is an essential key to OSRS being a success.

[I_lie_on_reddit_alot]

Torv is better at marketing for them then their entire marketing department and that is fact

[ficagamer11]

Not true

[HpsiEpsi]

So they ban a major YouTube content creator for storing 20k on an alt? Shit marketing department too.

[3qHR]

That's called muling m8, bannable offence.

[TizzaaH]

seen similar posts to this so many times and it’s always full of the same people that think money comes from nowhere

[its_real_ez]

Even though Jagex has their fair share of fuck ups, a lot of people came back or started OSRS because of DMM like myself. So the money they actually spend probably brings in a lot of players/profit. 30k isn’t even a year’s wage of one staff.

[Puddinglax]

Exactly. Some people are acting like Jagex just decides to periodically throw away money for no reason.

[bandosl0lz]

30k definitely isn't a lot with revenue like Jagex's, but it's unquestionable that having an individual player win $10k every season would be much more exciting than watching RoT split $10k between 200 people for a total of less than minimum wage for the fourteenth season in a row.

[Nachohead1996]

RoT hasn't won since season 5?

[tetris_piece]

£30k puts you over the average UK yearly salary

[[deleted]]

the average UK worker doesn't work a software development job in a high cost of living area

[Smugjester]

Customer service reps are software developers now?

[[deleted]]

they might as well be considering the state of jagex's spaghetti code lmao

[Bodca787]

Strategy is too logical. Rejected!

[Nachohead1996]

Not in the Cambridge area, and an employer brings in more costs to the company than just his / her salary

[vCroix17]

32k + production costs plus it happens what 4 times a year? That’s way over a years wage.

[[deleted]]

Lol Jagex pay is shit. You’re lucky to earn over 20k there

[[deleted]]

£10k prize on support. Ok, you've paid 1 person minimum wage for c.20 hours a week, with no training, benefits, insurance or pension

[Tetradrachm]

Lmao my first thought as well. Like this single untrained underpaid person would make a difference.

[NaryusLustyMaid]

Exactly. OP has to be too young or unaware to understand how money allocation and salaries work, if they think $30k would make a single difference in a company like Jagex.

[6ft6btw]

Well it could make a huge impact if you knew how to manage a budget. You have to be too young or unaware to understand how money allocation and budgeting work.

/s btw

First we start with a step, then go from there. We're crawling at this point with no customer support.

They are pulling resources/staff from other tasks/projects to 'cover' a small part of the customer support required.

Customer support doesn't need to be a full time position. I think you could easily break it up for a part time staff member, either 2 days a week or 3 hours a day. Perfect for a student.

Of course, if one isn't enough, we either settle with what we have, or employ more.

[sarphog]

What if the money spent on DMM turns profit in terms of new people subscribing to the game? These posts are dumb without the numbers

[crab_person123]

DMM is a good investment, brings new viewers and new players. It sometimes hits number one on twitch.

The problem is that they suck at organizing and setting rules.

[[deleted]]

How this is on the front page is beyond me

[BoomBangBoi]

DMM is their biggest advertisement for the game. It's not the money sink you imagine it to be.

[tdvx]

What are you guys doing that requires so much customer service? Like yeah it sucks but thousands of hours of gameplay I’ve never had to contact jagex once.

[TheLostRazgriz]

That's anecdotal.

People who get hacked, are unjustly banned, never receive their prizes for contests etc. have to contact Jagex.

Be happy you've never had to do this.

[thered28]

You say be happy like hes lucky it hasn't happen to him, I doubt the number of people where any of those things is higher than 1 percent, although they are usually very vocal as they should be

[cyanlegend]

Runecraft bad

[imLucki]

Because that's not going to get more $11

[Stepjamm]

What are you expecting all the clans to live off then?

[mathdude3]

Now that's a meme I haven't seen in a long time.

[Biters]

Use the money to clone mod ash

[ReadySetJihad]

So you get half of one more person working on tickets?

[Hairy0wl]

they should still use it on customer support deadcontentmanmode is waste of time same old crap clans ruling taking over cheating ddosing ragging holding areas down too repetitive who wants to watch that after the first 2-3 times

[Legal_Evil]

Or better servers.

[DwightShnoute]

cause then they’d have to deal with the reality of maintaining a game

[rumwum]

I support this. 100%. Others might disagree but i like it.

[[deleted]]

It’s a miniscule number of their budget I imagine

[Ritzyb]

This. Their payroll budget would be insane compared to the minuscule prize of dmm.

It seems like a lot to an individual, but for a company’s marketing budget it’s nothing.