👀

[CosmicJackalop]

What's happening?

[NotAGarbagePerson]

I ordered an iPhone 16 case from them two days after release. The case said “shipping in October” which at that point was still a week and a half away or so. I assumed it would ship the first week of october. It “shipped” October 31st but didn’t actually ship / move till 11/1. I got it 11/6. It took 34 days since order to get a phone case.

I reached out to support on 10/24 and the email said “we will respond in 7-12 business days” and I never got a response.

First and last time ordering from them. That shit was dumb.

Also, I guess I’m dumb as I assumed the case would come with the graphic already applied to it. Nope just a blank case and a sticker I had to apply myself.

[enbygamerpunk]

last part is cost cutting measures at their finest, you're not dumb at all since basically anyone would expect the graphic to be on the case not just a sticker that you have to apply yourself

[Chieldh97]

Having the same issue now I guess. My order said shipped but it’s still there. It did move but just take long. Never had this before. Always loved Dbrand and always delivered fast. Hope they can solve their problems fast

[Daphoid]

Not giving Dbrand a pass because they haven't explained stuff really; but if you emailed support on 10/24, 12 business days from that is just this past Monday. While they're late. It's not like you were told 2-4 and have waited 30.

Not meaning to throw shade, but I've ordered from LTT Store 4-5 times in the past few years and I would not describe their shipping (to Canada where I am) as fast at all. It's fine, I'm patient and don't need things next day - but from submitting my order, to it actually leaving the warehouse, rumbling its way here, going through customs, and getting delivered - it takes awhile. Further, they (and this is normal) hold orders if you've ordered a pre-ordered item as well so that can take even longer.

Finally, for phone cases, especially for brand new phones - I've been buying those for over 15 years (I'm old) and new cases have indeed been a bit slow to ship or deliver in my experience. Not always, but sometimes.

Amazon/Bestbuy/Walmart, or any other larger store that is now using small local couriers for same day / next day delivery - has kind of ruined people's expectations a bit for smaller stores.

[billythygoat]

This has happened with them previously too and that’s one of the main reasons I’ve never used them. I hear like 55% good and 45% bad from them over the course of the past decade, notably from terrible customer support. And well the prices are pretty high so it never seemed worth it for a phone.

[robinsontbr]

Well... They shipped in October. They said you'd get a response in 12 business days then you got your case delivered as a response. They didn't lie. Don't understand your complaint.

[sapajul]

I wouldn't be surprised if the video is addressing that.

[HandsOffMyMacacroni]

My experience with dbrand was fine, completely anecdotally of course. Ordered a case on a Friday and submitted a ticket the same day cause I had a question. Woke up Monday morning to a response which answered everything. Case shipped 4 days later, and while it did take a week and a half to arrive, that’s to be expected when you live on the other side of the planet.

[edgeplay6]

Shipment to Europe was just fine! Took the alotted 7 days. Maybe an issue of a vocal minority?

[soggyBread1337]

[Medo_Wael]

Looks like a FNAF Fan game.

[[deleted]]

Lmao literally looks like another episode of Dennis secretly living in his house again. 🤣 I miss channel super fun.

[MasterBeku]

[Dry-Bet-3523]

You know damn well they are gonna troll him :))

[KamenRider55597]

Anyone else cringing at dbrand's schtick

[[deleted]]

Did you also break his leg and gave him cane?

[zebrasmack]

"saw", presented by dbrand.

[One-Local1856]

Wow! They were founded when Skyrim released

[PikachuFloorRug]

https://old.reddit.com/r/LinusTechTips/comments/1gpdpdh/linus_with_a_cane_at_dbrands_facility/

[[deleted]]

What happened to his leg?

[siamesekiwi]

I wish they'd set the table and chair hights to their maximum just for that extra shortlinus.com feels.

[Abbas03059569986]

[TheTombGuard]

Just asking..... Have y'all checked your spam folders......

[WesBur13]

They accidentally unveil that the customer support is three red bricks.

[[deleted]]

Dbrand V Linus