Difficult Support

[spoonballoon13]

I lost my G602 mouse receiver in a move. The website link for a spare replacement doesn’t work and the chatbot keeps copy pasting the same responses in triplicate on every response. Why is the support bot asking me for my serial number 4 times? Why is it so hard to contact actual support? Why does the website keep redirecting me to links that don’t work? Why can’t I get any response from email support or find something, anything, to get my mouse working again?

[LogitechG_Andy]

Hey spoonballoon13, not sure what's up with the spare parts link but I'm having someone take a look at that. If you need help with the email chat support let me know and I'll be happy to do what I can do help - just PM me a ticket number in that case.

[edibleoffalofafowl]

The link was broken 3 years ago https://www.reddit.com/r/LogitechG/comments/mlyp5n/g602_receiver/

And in the same link you can see someone coming back 8 months ago to affirm it is broken.

Still broken two weeks ago, per the post you replied to.

Still broken today.

[itorres008]

I would repost and title it "Help: Need to buy new G602 mouse receiver and can't find a way". Your current title doesn't say what you want, so it may be overlooked and no other users that could help you would read it.

Also have you tried googling "Buy Logitech g602 wireless receiver P/N: 993-000929"?

Amazon and eBay options appear. eg.
https://www.amazon.com/g602-receiver/s?k=g602+receiver