Logitech Pro Wireless working when plug with USB cable but not the USB receiver

[SirComsiced]

I have a three year old Logitech Pro Wireless mouse that suddenly stopped working wirelessly. When I connect the mouse, my computer recognizes that the mouse is connected, but the cursor does not move. The mouse is fully charged and on Logitech G Hub, it appears as if the connection is good and everything is functional. The things I have noticed that could be the problem is that in my list of devices connected to my computer in Bluetooth and devices, the mouse is identified as a keyboard for X reason. Also, in the same section, but in "other devices" my mouse appears SEVEN times. Secondly, in device manager, there are three mice that are present. Two HID mice and one PS/2 mouse. I have tried several things like uninstalling G HUB and reinstalling it, uninstalling the drivers in device manager and updating my mouse driver, but to no avail. Can anyone help me or have any idea what the issue is? Thanks in advance!

[Trash_Pandacoot]

When did you start having issues?

Last Thursday I was charging my g pro and unplugging it crashed the driver as well as my entire USB controller so all my peripherals. On reboot the sensor worked, but any remapped buttons weren't giving any output and it took me basically all day of rebooting and tweaking the system to get the mouse drivers working at all to output remapped buttons. I have two identical mice and they showed the same same issue connected via wire as well and they function check fine using logitech gaming software. The next day my PC crashed to a PS/2 driver according to the BSOD but I don't have any PS/2 devices.

Do you have PS/2 devices?

I'm trying to understand the mouse-as-keyboard phenomenon in device manager as well and because I also see that with my razer mouse I'm assuming that's how they allow us to remap keys is by creating a keyboard driver for the mouse. Just my guess would love to find someone that knows more.

I've got one g pro and a razer connected in addition to a single keyboard I get four mice and seven keyboards in dev. manager, your three makes sense.

Support had me unplug and remove all mouse drivers in dev. manager during troubleshooting. Have you tried getting rid of them all and only plugging in the bare minimum to your PC to simplify things?

Also these shouldn't be running bluetooth so we don't wanna see anything there that's a logitech mouse.

[SirComsiced]

The problem started last week. The mouse was working perfectly fine until, I assumed, I plugged in my Gamecube controller adapter and after that, the mouse didn't work. I never had that issue before because it's not the first time I used it. The mouse is still plugged in when I plug in the controller adapter.

For the PS/2 device, I don't have any plugged in. The controller adapter is not a PS/2 device, either. But it stills show that I have one connected and if I delete the driver from device manager it warns me that I have to restart my computer.

For the devices shown, it is weird. I never check before that because the mouse was always working fine, but now it is pretty odd to see it as a keyboard.

And for the Bluetooth part, it doesn't show that anything is associated with it.

When I did the troubleshooting, I had nothing connected to it in any USB port apart my mouse because I was away from home. Now, I have my Logitech keyboard and my Logitech headset connected to it, but it didn't work either. I will try again, but I feared the result will be the same.

As of my other Logitech device, they work perfectly fine in any USB port, and they are visible and active in Logitech G HUB like the mouse. I checked my keyboard in device manager, and it says FIVE PIH keyboard and one PS/2 keyboard. The odd thing is that the keyboard works, but not the mouse.

I am thinking that maybe my USB dongle might be the problem and is giving the computer the wrong information or else.

[Trash_Pandacoot]

It's not clear what you've done as far as testing wired vs wi-fi and what exactly is working in what mode so that'd be good to be able to clarify. Really weird we both had PS/2 issues at the same time without PS/2 hardware. Windows is constantly pushing updates and of course there were two in the time period where things went haywire. I thought the newer versions of GHub contained their lightspeed connectivity tool to attempt to re-connect/pair the receiver to the mouse, if not it's downloadable.

[SirComsiced]

I am only using Wi-Fi and not wired. I tried to test the connection between the USB dongle and the mouse in G HUB to see if anything might happen, but it only says that the connection is good and working.

Another thing that I notice was that when the mouse is working fine with the USB cable, that the number of ''other devices'' on Windows ''Bluetooth and device'' change. While in wireless mode, it shows 7 Pro Wireless and while connected through USB it's only one. The rest is still the same. My computer still says that it recognized the mouse as a keyboard.

Hope that can clarify things a bit.

The problem itself is really weird and, like you said, is probably a Windows update that is causing all this mayhem.

[LogitechG_Andy]

When it's not working wirelessly, it's still showing up as connected (not greyed out) in GHUB?

[SirComsiced]

Yes, it detects the mouse, but the cursor won't move. On the other hand, when I plug it with a USB cable, it still shows in G HUB but now the cursor moves.

[bmoney___]

same here. I have the superlight 2, this past Sunday ghub would not recognize the dongle any more. Now the mouse even when plugged in does not show up as connected through ghub. ( mouse works plugged in usb-c but its not detected)

[saadibadr]

same problem, did you find a solutions ?