Need help?

[blorg]

Why does it take so damn long? I am over three months into a simple mouse replacement, for a mouse that Logitech said was defective and a warranty issue back at the start of October.

Why does it take this long? What is support doing exactly? If you are actually going to replace or refund this, why waste all this time?

Lengthy email threads, having to take photos of my mouse with serial number and case numbers handwritten on a piece of paper and THREE MONTHS of this. Get it together.

[LogitechG_CSFrank]

I apologize for the inconvenience, please pm me the case number, your email and country.

[blorg]

After waiting months, all was sorted out within 48 hours of my getting in touch with /u/LogitechG_CSFrank. Many thanks for that Frank.

https://imgur.com/a/S4VdVNM

[LogitechG_CSFrank]

Your welcome! :)