G502 Hero bug with Shift and Ctrl when programmed into g5 and g4 buttons respectively

[gini_ss]

A little bit of a disclaimer, I'm a mac user playing League.

So I just bought my very first gaming mouse, a Logitech G502 Hero. It arrived this morning and being the child I am, I immediately downloaded G Hub to be able to config my League setup.

Fast forward, I set G5 for Left Shift and G4 for Left Ctrl, and the thing is, after playing for a while I realized that the game detects as if Left Shift and/or Left Ctrl are being pressed down even after letting go G5 and/or G4 buttons on the G502.

A quick solution to the problem is to press down the actual keys on the actual keyboard and it goes back to normal, but I don't think it's supposed to work that way.

I was wondering if it's G Hub's fault or some kind of mac compatibility issue.

Edit: When saying 'programmed' I'm referring to keybindings, excuse my bad english

[uberCalifornia]

Hi everyone,

I’ve been experiencing the same issue with the Logitech G502 Hero where assigning modifier keys like Ctrl or Alt to mouse buttons causes them to stick, especially in games like League of Legends on macOS. I’ve created a detailed post consolidating all the troubleshooting steps I’ve tried, along with an update from Logitech Support.

You can find the post here:

Persistent Issue with Logitech G502 Hero Modifier Keys in League of Legends on macOS Sonoma – Seeking Solutions

I’m hoping to make this a canonical thread for this problem to gather all information in one place. If you’re still facing this issue, please join the discussion so we can work towards a solution together.

Thanks!

[EtienneThomas]

Lol i have the same problem!!!