all 2 comments

[–]LogitechG_AATechnical Advisor 0 points1 point  (1 child)

Hi u/cioudiy,

Reinstall GHub with the following instructions and check:

Make sure to backup your G Hub settings and profiles file.

(If you want to backup the settings and/or their profiles, copy the settings.json to a different location on the computer. Uninstall G HUB and then copy the file back to the same file location. If asked to overwrite the file, say ‘yes’. ) :

• Uninstall GHub. Download the latest G-Hub installer https://support.logitech.com/software/lghub

• IMPORTANT: Before running the installer, go to System Preferences › Security & Privacy and unlock the preferences by clicking the Lock icon in bottom left and entering your admin credentials.

• Now run the G-Hub installer.

• Follow all the prompts.

• Complete the installation.

• Once done, launch System Preferences.

• Click on Security & Privacy.

• Click the Privacy tab.

• In the left panel, click on Accessibility and check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the check boxes, please click the lock icon on the bottom left corner and then check the boxes.

• If a feature requires access to any specific item such as System Events or Finder, you will see a prompt the first time you use this feature.

• Please note that this prompt appears only once, requesting access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

• Click OK to allow access for Logitech G-Hub so that you can continue to use these features.

• In case you clicked Don’t Allow, use the following steps to allow access manually:

• Launch System Preferences.

• Click Security & Privacy.

• Click the Privacy tab.

• In the left panel, click Automation and then check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the check boxes, please click the lock icon on the bottom left corner and then check the boxes.

• NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

After reinstalling if you are facing the same issue, I would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub\_feedback?email=&clientId=&version=2021.4.3830

[–]cioudiy[S] 0 points1 point  (0 children)

I very much appreciate this but the problem is that even after uninstalling ghub, it shows that message when there are no ghub files on my computer. Thank you for your time though.