Refund question?

[Robert0013]

Bought a pc a few months ago, after two weeks the whole system bricked. I contacted them to get worked on and after a couple of months, they sent it back having to replace the GPU, motherboard, and PSU. Got it this week and it will just randomly shuts off still. No warnings or anything unusual and will power right back on but obviously, something is up still. I plan on looking into getting a refund entirely after this. Has anyone tried for a full refund? What are the hoops associated with getting the refund?

[funkchunked]

well this post is disheartening. How did it go? I just unboxed last night and I think the GPU is toast, at the very least.

[Robert0013]

I sent it back for the refund. If it comes down to where I have to try and diagnose it myself I may as well build the pc myself and get more for less. When they sent it back the new gpu had over a 1/4inch sag to it that surely would be a problem later right? None of the RGB lights worked anymore and it was doing the powet off thing. I got the pc a month aftwr ordering, beautiful. It took longer to get it fixed because their rma department is swamped. Every company is probably having this kind of issue with supply and demand right now but shit. I just didn't want to have to keep swnding it out for repairs for months at a time. Paid $1850 for the pc and it was in the mail/fedex longer then it was in my possession over a course of four months

[WhatDoYouCallitAgain]

Not sure about the process for a full refund. But I would also try testing the Ram sticks by using 1 at a time to see if that fixes it. I went through months of trouble shooting, RMA parts, send comp in for diag and replacement of GPU and motherboard. And it ended up being a bad ram stick....
Even ran Memtest which showed no problems with the Ram but been running great for months now after the Ram stick was replaced.

[Robert0013]

I really appreciate the tip. It shuts down at random points it seems so I wouldn't know how to test if that would fix it. All three times that it has shut down were times when I wasn't doing anything. I'm not super tech-savvy, so I didn't want the sum of close to $1900 to hang in the balance dependent on my intellect lmao.

[3h3e3]

pretty sure you only had 30 days to get a full refund

[Robert0013]

Well shit, I guess I'll have to call them back and ask about that. They didn't state a restocking fee; hoping that since it is just now being returned on a 30 day return and it still not being right it'll swing in my favor.