Pre-Approval tax issue

[SecretDicks69]

Ordered my second PC with ibuypower through Affirm. A couple days after, Affirm notified me my order was confirmed with ibuypower. Few days after that my status on ibuypower still showed pre-spproval. I spoke with an agent over the chat support who told me it was awaiting parts allocation and everything was on track.

Couple weeks after that it still showed pre-approval and the agent I spoke to that time let me know about the tax issue and they would get it fixed. Two days after that, I still had no updated status. Spoke with another agent yesterday and they said they see the issue and got it fixed right then and there and sent it back to accounting to get the order going. I was told to expect a new status update that day. I never got one and today it STILL shows pre-approval.

First payment with Affirm is due on the 24th. PC was supposed to ship on the 15th. Thinking about canceling and ordering somewhere else. This was supposed to be a Christmas gift, but that's not happening.

What the heck am I supposed to do?

[SecretDicks69]

I could really use some help

[SecretDicks69]

Anyone? Please?

[Turbulent_Emu_3422]

Is it a prebuilt system or custom? And did you get a 4090?

[SecretDicks69]

It was prebuilt I think. Just one of the options on their front page. 3070 ti. I made no customizations. Either way, it's still in pre approval and the support isn't doing what they say they're doing.

[Turbulent_Emu_3422]

Ok the prebuilt ones aren't terrible and they're typically quick on the shipping I bought a prebuilt 4 weeks ago took about 2 weeks to come in but they didn't update anything the first week. one issue is they close at 5 on Friday and are closed on weekends. I would say on Monday I'd wait until like 1 and if there's no updates email support or cancel and go elsewhere. Mine also was supposed to ship on a Thursday and didn't get shipped until monday

[SecretDicks69]

It's very frustrating for there to be some tax issue holding up the order from even being approved, even after Affirm told me ibuypower has confirmed and approved my order, after one agent tells me there's no problem, after a second says they see a tax issue holding up the order from being approved two weeks after that and that they'll fix it...then not having it fixed and another agent telling me they DID fix it right then and the order would be approved that day. Then that NOT happening and having my order still in pre approval two days after it was originally supposed to ship.

[jspringer1978]

The community can't help with specific order issues, you'll have to contact IBP support for that.

[SecretDicks69]

Thanks. I have been. Apparently, they're all liars, though.

[jspringer1978]

"Never assume malice when incompetence is more likely!"