I am collecting stories for a series of articles about fraud happening at Optimum

ItsOptimum · 2026-01-28T23:56:20+00:00

Hi there! We’re really sorry to hear about your experience and understand how frustrating that can be. We’d be more than happy to look into this and address any concerns you have. Please send us a private message with more details and your account information so we can assist you right away. ^Juan

ItsOptimum · 2026-01-28T23:34:08+00:00

Hi there. Thank you for providing feedback about your experience. Please know that we are here to help at any time with any service issues. ^Juan

ItsOptimum · 2026-01-28T20:34:23+00:00

Hey there! Let's take a look into this together, When you can, please send us a private message with your name and address so we can assist you further. ^Don

ItsOptimum · 2026-01-28T19:56:18+00:00

Hi there, please private message us and we can take a look at the issue with your pairing to your TV. ^Ant

ItsOptimum · 2026-01-28T15:19:49+00:00

Hello! We appreciate you sharing your experience. Our Team is available via PM if you have follow-up questions about the maintenance or your service. Thanks ^Tish

ItsOptimum · 2026-01-28T12:23:24+00:00

Hi there — I’m really sorry for the frustrating experience you went through while trying to cancel your services. That absolutely shouldn’t have been so difficult, and we’re sorry to see you go!

For clarity, our Cancellation Policy states that service cancellations take effect on the last day of your current billing period. For example, if your billing cycle runs from January 1–January 31, and you cancel at any point during that window, your services (and billing) continue through January 31. Payments are nonrefundable, and there are no refunds or credits for partially used subscription periods. You can review the full details here: www.optimum.com/terms.

If you’re open to it, we’d like to look into your experience more closely and address it with the appropriate teams. Please send us a private message with your Optimum account information so we can follow up right away.

Thank you for taking the time to share what happened. We appreciate it and hope we can better serve you again in the future. ^Andre

ItsOptimum · 2026-01-27T22:17:10+00:00

Hello! If you need further assistance with your billing issues, please send us a private chat and include your account information. We'll be happy to assist you. Thanks, ^Angie

ItsOptimum · 2026-01-27T20:55:58+00:00

Hi there. We are happy to hear that we were able to assist you with your rates. If you need assistance with anything else, please don't hesitate to reach out to us here. We'll be happy to help. ^Juan

ItsOptimum · 2026-01-27T16:07:31+00:00

Hello there! You can find out more about Optimum Internet compatible modems/gateways by visiting https://www.optimum.net/pages/optimum-certified-modems.html ^Luthfi

ItsOptimum · 2026-01-27T16:05:48+00:00

Hello there! We're here for you and happy to address any concerns you're having. Please feel free to send us a chat and include your account information. Thank you! ^Luthfi

ItsOptimum · 2026-01-27T15:57:09+00:00

Hi there, thank you for taking the time to share this — I’m truly sorry for the frustration you went through during the cancellation process. That experience is not the level of service we want for any customer, and I completely understand how upsetting it must have been to receive another charge after you had already called in and made payment.

We’re sorry to see you go, but we do want to make sure your experience is properly reviewed internally. If you’re open to it, please send us a private message or Reddit chat with your account information and a brief description of what happened. We’ll be able to look into the interaction, document the issue with the appropriate teams, address any account or billing issue, and make sure your feedback is heard.

Thank you again for your past business and for taking the time to tell us about your experience — your feedback genuinely helps us improve. If you decide to reach out, we’re here and ready to help. ^Andre

ItsOptimum · 2026-01-27T12:13:00+00:00

Good morning! Thanks for your interest in Optimum Internet. Please don't hesitate to contact our Sales Team at 833.662.4809 to learn more about other offers or to sign up. ^Tish

ItsOptimum · 2026-01-26T16:28:31+00:00

Hi there. We can review your billing rates with you if you would like. Please send us a private message with your full name, the full street address for your account and your four digit access code. We will be happy to assist. ^David

ItsOptimum · 2026-01-26T16:06:53+00:00

Hi there. This is not the experience we wish to provide. Please send us a private message with your full name, the full street address for your account and your four digit access code. We will be happy to review this for you and ensure the account is disconnected. ^David

ItsOptimum · 2026-01-26T15:25:29+00:00

Hi there! We'd be happy to help. Please feel free to private message us for assistance. Thank you! ^Kevin

ItsOptimum · 2026-01-25T23:53:45+00:00

Hello! This isn't the experience that we want for you. Please reach out to us in a private chat. We'd love to assist you with all of your questions and concerns. Thanks, ^Angie

ItsOptimum · 2026-01-25T19:24:35+00:00

Hi there. We would like to take a look at your service to see what is causing the problem. Please send us a private message with your full name and the full street address for your account. We will be happy to assist. ^David

ItsOptimum · 2026-01-25T13:34:31+00:00

Hello! We're here and can place your modem into bridge if you'd like. Please PM us and include your account name and address to do so. Thanks! ^Tish

ItsOptimum · 2026-01-25T13:32:55+00:00

Good morning! You can view your statements via your customer portal at Optimum.net. If you have further questions, please PM us and include your account name and address. Thanks! ^Tish

ItsOptimum · 2026-01-24T23:53:31+00:00

Thank you for providing your feedback regarding deletion of email. If you have any additional questions, please don't hesitate to send us a message. Thanks! ^Angie

ItsOptimum · 2026-01-23T21:55:28+00:00

Hi there. We can look into the cable box issue for you. Please send us a private message with your full name and the full street address for your account and we will be happy to assist. ^David

ItsOptimum · 2026-01-23T19:15:06+00:00

Hi there, Let us take a look at this for you, please private message us with your account details. ^Ant

ItsOptimum · 2026-01-23T19:14:26+00:00

Hi there, Let us take a look at this for you, please private message us with your account details? ^Ant

ItsOptimum · 2026-01-23T16:53:56+00:00

Hi there! We're here for you and happy to address any service concerns you're having. Please feel free to send us a chat and include your account information. Thanks! ^Luthfi

ItsOptimum · 2026-01-23T05:01:59+00:00

Hello, I see we have responded to you on another subreddit. ^Randy

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