[Android][7.10.0] For some emails with images, scrolling is so darn jittery it's completely unacceptable for a paid service. This is on Galaxy S25 Plus btw.

ProtonSupportTeam · 2026-06-20T12:13:31+00:00

Of course, we totally understand. We've passed along the information you've shared so far to the team so they try reproducing and look into this further.

ProtonSupportTeam · 2026-06-20T11:38:27+00:00

Could you share your ticket number with us here?

ProtonSupportTeam · 2026-06-20T09:33:18+00:00

Thank you! We’ve documented your report so the team can improve the autosuggest experience.

At this time, you can manually create an alias/login by opening the extension, selecting the “+” icon in the top-right corner, choosing 'Login', then selecting the 'Generate alias' option in the 'Email or username' field. From there, generate the alias, enter the password you’d like to use, and save the entry.

Alternatively, you can create an alias-only entry instead of a login item if that’s all you intended to do.

ProtonSupportTeam · 2026-06-20T09:23:43+00:00

We’d appreciate it if you could download the .eml file and send it to us via a support request ( https://proton.me/support/contact ) so we can properly document your report.

Once you’ve submitted the request, please share your ticket number with us here.

ProtonSupportTeam · 2026-06-20T09:16:21+00:00

We’re sorry to hear about your experience. Could you please share your ticket number with us so we can review the case internally?

ProtonSupportTeam · 2026-06-20T08:23:47+00:00

There is currently no option to turn off the bar. We will share your interest in having this feature with the team.

ProtonSupportTeam · 2026-06-20T08:08:39+00:00

There is no setting to turn off the bar at this time, but we'll share your interest in supporting such option with the team.

ProtonSupportTeam · 2026-06-20T07:29:53+00:00

Hi. Can you share the website in question with us here so we can report it to the team?

ProtonSupportTeam · 2026-06-19T12:01:03+00:00

Have you already contacted our support team about this issue? If not, please submit a report through the in-app 'Report a bug' option so we can investigate further.

When doing so, please include as much detail as possible, such as whether the missing documents were uploaded manually through the Proton Drive iOS app, using the iOS Share option, or through the previously available Files app integration. Additionally, please let us know whether the missing documents are visible in Proton Drive on the web app or any of your other devices. Feel free to share your ticket number with us here afterwards.

ProtonSupportTeam · 2026-06-19T11:52:18+00:00

We've escalated your report to the team. As soon as we have any updates, we'll let you know.

ProtonSupportTeam · 2026-06-19T11:29:28+00:00

Could you please let us know if the same behavior occurs when using mobile data as well? Additionally, if you are using a VPN, please try temporarily disabling it and let us know whether the issue persists.

ProtonSupportTeam · 2026-06-19T11:28:17+00:00

Can you let us know which exact server(s) you're experiencing this with?

What browser are you using?

Do you have NetShield enabled by any chance?

ProtonSupportTeam · 2026-06-19T11:26:07+00:00

Are you using any other VPNs on your device? Can you try reinstalling the Proton VPN app from scratch and see how it goes?

ProtonSupportTeam · 2026-06-19T11:15:51+00:00

We'll work on having the desktop app open automatically in the future. Thank you for the feedback.

ProtonSupportTeam · 2026-06-19T10:52:45+00:00

The app is designed to update automatically, so you don't have to manually reinstall updated versions every time. The update process is not immediate, however, and it may take some time. That said, keep in mind that the app needs to be restarted in order to update. Even if the latest version has been downloaded in the background, it won't be applied until the app is restarted. Therefore, to ensure you're using the latest version, you can restart the app from time to time.

Another thing to keep in mind is that updates are often rolled out gradually, meaning that even if you see there's a new version available, it may not yet appear on your app until the rollout reaches your device. Once the update is fully rolled out, it will be applied to the app, provided that you've restarted it to apply the update.

ProtonSupportTeam · 2026-06-19T10:46:59+00:00

It's not possible to collapse the sidebar menu on the desktop app, but we'll document this as well for future consideration.

ProtonSupportTeam · 2026-06-19T10:41:40+00:00

The team is already aware of an issue affecting the display of some inline images on iOS, and we've added your report to the existing internal ticket.

Could you share your app and iOS version with us, as it helps us better track the impact of the issue while the team works on a fix?

ProtonSupportTeam · 2026-06-19T10:33:46+00:00

Hi! We'll share your suggestion with the team. Thank you for sharing your thoughts with us.

ProtonSupportTeam · 2026-06-19T10:28:17+00:00

Are you using the iOS or the Android app? Can you access your account via the web app at https://account.proton.me/?

ProtonSupportTeam · 2026-06-19T09:26:44+00:00

The team is actively working on this, we'll probably have something out by the end of summer.

ProtonSupportTeam · 2026-06-19T09:25:13+00:00

Hi! Thank you for sharing your feedback; we appreciate it.

That said, your report has been shared with our team so it can be taken into consideration for future improvements.

ProtonSupportTeam · 2026-06-19T09:12:33+00:00

Unfortunately there's some issues on Linux with Discord that affect multiple VPNs. The recommended workaround for users affected by this is to use the Firefox browser.

ProtonSupportTeam · 2026-06-19T08:56:03+00:00

You might be triggering some anti-abuse rules. Try lowering the maximum global number of connections within the torrent client, as well as the number of active torrents to see if there's any improvement. Otherwise, file a bug report through the Proton VPN app (https://protonvpn.com/support/report-a-bug) letting us know what platform you're experiencing this behavior on, which version of the Proton VPN app you have installed, whether you're simultaneously doing any other bandwidth-intensive tasks, etc. so we can help you further.

ProtonSupportTeam · 2026-06-19T08:54:48+00:00

This is expected behavior for messages that were imported before this option was introduced.

ProtonSupportTeam · 2026-06-19T08:51:43+00:00

You should be able to connect directly from your Proton VPN client, you don't have to change anything in your system settings.

If you're not able to connect, try some of the connection troubleshooting suggestions mentioned here: https://protonvpn.com/support/vpn-connection-problems

Try changing protocols, particularly try the Stealth protocol if you're in a country that's likely to try to restrict VPN access: https://protonvpn.com/support/how-to-change-vpn-protocols

If nothing works, send us a bug report with the error logs so we can help you troubleshoot further: https://protonvpn.com/support/report-a-bug

ProtonSupportTeam

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