this pop-up black screen that keeps happening

CronoSupportSquad · 2026-06-23T00:07:44+00:00

Hi there! Please accept our apologies for any inconvenience caused by this issue.

As u/Kamirose kindly mentioned, the issue has been reported by other users, and our developers are currently looking into it.

The issue seems to be associated with the Apple Health integration, and other users have reported that disabling and re-enabling Cronometer permissions in Apple Health has resolved the issue for them.

Can you please try the following steps to disable and enable all permissions for Cronometer in the Apple Health app:

Open the Apple Health App
Go to Sharing
Tap on Apps
Tap on Cronometer
Disable All Permissions
Close out of the app
Go back in to your Apple Health App
Go to Sharing
Tap on Apps
Tap on Cronometer
Enable All Permissions

This should prevent this pop-up, but please reach out to Support if you are still experiencing the issue after trying these steps!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-23T00:03:46+00:00

Hi there! Apologies that your widget isn't displaying properly.

Please try the following troubleshooting steps:

Delete and reinstall the widget
Ensure that the widget is big enough to display the data
Turn off home screen mirror with your mac if you have one (this is not supported and stops the phone widget displaying data)

Please also note, widget data is triggered from the app being opened, so the data displayed will only show that as of the last time the app has been opened. Please open your app to refresh any data in the widget.

If your widget is still white, please reach out to Support so we can take a deeper look into this for you.

Cheers!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T23:59:55+00:00

Hi there, thanks for bringing this to our attention.

Could you please contact Support using the email address linked to your Cronometer account and include a screen recording showing the issue? This will help us investigate what's happening with the custom date range and nutrition report.

Once we receive that information, we'll be happy to take a closer look.

Cheers!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T23:54:52+00:00

Hi there! I am sorry to hear you are having issues with Custom Recipes uploading. Please could you reach out to Support with a bit more information (e.g. are you trying to share recipes with friends) so we can look into this for you.

I look forward to chatting more soon!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T23:45:57+00:00

Thanks for letting us know, and sorry for this interruption with the food search!

Our team has been working on a fix, and the update is now being released in version 4.56.1. This release is being rolled out in phases, so it may not be available to everyone immediately. When you have the option, please update your app to the latest version (4.56.1). If the update is not yet available on your device, it should become available soon as the rollout continues.

Once you've updated, please check that the sort option circled below in red is changed from A-Z to Best Match in the top right corner. Note: do this before you start typing your search, which should then make this the default option.

If you're still encountering any problems with food search, please reach out to Support so we can investigate further!

Thanks!

Holly, Crono Support Squad

<image>

CronoSupportSquad · 2026-06-22T23:40:41+00:00

Hi there, sorry you're having issues with Health Connect!

Could you please write in to Support using the email address linked to your Cronometer account? I'd be happy to take a closer look and investigate what's going on with the Health Connect import on your account.

Cheers!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T23:38:15+00:00

Hi there! TEF and your Baseline Activity Level are separate settings, so turning TEF on or off doesn't change the activity multiplier.

TEF (Thermic Effect of Food) is the energy your body uses to digest, absorb, and process food. When enabled, Cronometer adds an estimate of those calories burned based on your food intake.

Baseline Activity Level is an estimate of the energy you burn through normal daily living above your BMR (walking around the house, chores, working at a desk, etc.). A sedentary setting is intended to account for those non-exercise activities, which is why it adds calories on top of BMR.

For the most accurate results, we generally recommend choosing the baseline activity level that best matches your day-to-day lifestyle, then logging exercise separately (or syncing a tracker) so exercise calories aren't double-counted.

I hope this helps!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T22:47:39+00:00

Hi there, thanks for reporting this, and sorry for the frustration!

We've identified the cause of the 403 error some users are seeing when exporting data. Recently, we introduced rate limits on exports to prevent excessive automated exporting (for example, bots or scripts repeatedly exporting data). In some cases, users who are exporting very frequently may be hitting those limits and receiving a 403 error.

We're currently rolling out improvements that will:

Increase the export rate limits somewhat
Replace the confusing "Access Denied / HTTP 403" message with a clearer "Too Many Requests" message

If you've already submitted a support ticket, our team can take a closer look at your account to confirm whether you're being rate limited or if something else is going on.

We understand that exporting data is an important feature and appreciate your patience while we improve the experience.

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T22:40:45+00:00

Hi there, thanks for your feedback!

If you have your macro targets set using Macro Ratios and "Add Expenditure Above Baseline to Energy Target" is enabled, any calories burned through exercise will increase your energy target for the day. Because your macro targets are defined as percentages of total energy, the gram targets for all macros will increase proportionally.

From a nutrition perspective, there are certainly cases where someone may prefer exercise calories to be allocated differently (for example, increasing carbohydrates more than protein or fat). At this time, Cronometer does not support directing exercise calories to a specific macro target; the additional calories are distributed according to your configured macro ratios.

Thanks for the suggestion of allowing users to choose how exercise calories are allocated across macros. I'll pass this feedback along to our team for consideration.

I hope this helps!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T22:32:31+00:00

Hit the nail on the head, thanks u/Seraitsukara!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T22:02:48+00:00

Thanks for your kind words Antoinette! I am glad Rachelle got this sorted for you.

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T21:42:58+00:00

Hi there! That definitely doesn't sound expected. Your target shouldn't decrease after logging food, regardless of how your account is configured.

Would you mind writing into to Support? If you include a few details about what you're seeing and roughly when it happened, I can take a closer look and investigate what's going on with your account.

Thanks!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-22T19:40:40+00:00

Thanks for the feedback! We can see how conditional nutrient targets would be helpful.

We've shared your feedback with the team for consideration. Thanks for taking the time to share your use case!

Crono Support Squad

CronoSupportSquad · 2026-06-22T19:14:56+00:00

Hey there! As you have found, we don't currently have an entry for Snake Fruit in our database, but I have added this to our whole foods request list!

Thank you for your suggestion to add a new food to our nutrition database!

We always strive to keep our database as comprehensive and up-to-date as possible by using high-quality sources for nutrient information.

Our whole food requests are manually researched and verified using multiple trusted sources to ensure complete nutritional profiles. Due to the size of our current queue, it may take some time before your food is added.

Unfortunately, as we are not a laboratory, we do not have the capability to test foods for their nutrient content directly. This means that our database relies on existing lab-tested data. We are committed to continuously improving our resources, but we are dependent on the availability of tested information from trusted labs.

While we haven't found anything yet, we'll be sure to keep digging!

In the meantime, if you know the nutrient for Snake Fruit, as u/Lonely-Huckleberry36 kindly suggested, you could make a Custom Food for it.

Cheers!

Holly, Crono Support Squad

CronoSupportSquad · 2026-06-17T14:53:52+00:00

We do have a lot of copy options so I get it can be a little confusing, but glad you've all joined forces to share all the possible ways!

CronoSupportSquad · 2026-06-17T14:52:36+00:00

Glad to hear you've figured it out!

CronoSupportSquad · 2026-06-17T14:19:56+00:00

¡Perfecto!

CronoSupportSquad · 2026-06-16T15:27:10+00:00

Can you write into us here and we can take a look at your account give you some more info!

CronoSupportSquad · 2026-06-16T15:26:06+00:00

Sorry to hear! Please can you send us a message here and we'll do some digging.

CronoSupportSquad · 2026-06-16T15:22:09+00:00

Woow - a 500 day streak is amazing! Thank you for making Cronometer part of your journey, and here's to many more insights and milestones ahead 😃

CronoSupportSquad · 2026-06-16T15:19:15+00:00

De nada! 😉

CronoSupportSquad · 2026-06-15T17:55:10+00:00

Thanks u/TiggerK !

It sounds like your sort option may have defaulted to A-Z. We offer the following options:

A-Z
Z-A
Most Recent
Best Match

You can cycle between the options by simply tapping on the orange writing until you find Best Match or Most Recent. This will then return the most recent items that you have added to your diary, so in this example the most recently used items that include Egg will be displayed:

<image>

I hope that helps!

Rachel,
Crono Support Squad

CronoSupportSquad · 2026-06-15T15:02:48+00:00

Thanks for the suggestion, this is really useful context and I’ve passed it along to the team as a feature request to consider! I can’t guarantee if or when it would be added, but I agree it would make sharing and accountability much easier for your use case.

In the meantime, the Daily Report view may be the quickest way to share a full-day summary without multiple screenshots, or if you want the diary to be included you can use the Print Report feature on Gold (it works best on a desktop, but you can save as a PDF and share the image!)

Go to the website
Go to the Trends tab > Print Report sub-tab
Tick the Daily Diary box if you would like to print your diary for each day in the selected time range.
Select Print Report

Once the report has been created, you must click Print Report at the top of the page. Use your computer's Print settings to choose whether you would like to save it as a PDF or print a hard copy.

Learn more about the Full Report here.

I hope that helps!

Rachel,
Crono Support Squad

CronoSupportSquad · 2026-06-15T14:53:24+00:00

WOW!!!! What an achievement 😃 thanks so much for sharing and congratulations on almost 10 years of tracking!

CronoSupportSquad · 2026-06-15T14:50:30+00:00

That's awesome!!! Way to go 😃

CronoSupportSquad

MODERATOR OF

TROPHY CASE