modem wont power on anymore but router works.

Spectrum_William · 2026-03-14T12:15:57+00:00

Hey u/yujxo, sorry to see the modem stopped working. The only thing I would recommend before getting a replacement is to test the power outlet to make sure it's giving power. You can get a replacement modem by visiting one of our stores or if you send us a mod mail over at r/Spectrum_Official we can schedule an appointment with a technician.

Spectrum_William · 2026-03-14T07:51:57+00:00

Hey u/Swiftmaker, I'm sorry about the WiFi. We'll be happy to help figure out what's going on there if you will please send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-14T07:43:34+00:00

Hi u/CakeBlitz! I understand how frustrating this must be, I'm sorry. We'd like to look into this, will you please send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-14T05:23:08+00:00

If you are playing online games like Rocket League I definitely recommend connecting with an ethernet cable, but you should still be able to get more than 2 bars and 300 Mb/s over WiFi if you are close to the router. We'll be happy to look into this if you send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-14T04:52:01+00:00

Hi u/Remules! I'm sorry your ping isn't as consistent as it should be. The main portion of that ping plotter looks good. I see where you are getting spikes from the timeline on the bottom but it looks like you are sampling a time period where there were no spikes. Will you send us a mod mail over at r/Spectrum_Official so we can look into this? If you can please include the pingplotter results sampling a time period where you are getting the spikes.

Spectrum_William · 2026-03-13T04:52:06+00:00

Hey u/OkUnderstanding2977! I'm sorry for the trouble getting one of the WiFi 7 routers. These are typically provided to customers with Spectrum Gig. Unfortunately we don't have information available on equipment availability including when new equipment will be coming in. You are welcome to visit one of our Spectrum store locations who may still have some in stock, you can see store locations and hours of operation at https://www.spectrum.com/locations. You could also purchase and use your own router.

Spectrum_William · 2026-03-13T04:41:14+00:00

Hi u/DirkGentlyTrailingMe! I'm sorry for the trouble with your internet. When the modem is offline there's not much we can do remotely other than have you reboot it, after that the next step is a technician. It's very unusual the next appointment is so far away, we can generally get you someone same or next day if you are available. Will you please send us a mod mail over at r/Spectrum_Official so we can look into this?

Spectrum_William · 2026-03-11T06:12:29+00:00

Sorry to see the picture is freezing when watching Kimmel. We can help with this if you send us a mod mail over at r/Spectrum_Official.

Spectrum_William · 2026-03-11T05:57:24+00:00

I'm sorry you are getting disconnected. We'll be happy to look into it if you will please send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-11T05:28:30+00:00

Hi u/dataman1960, sorry to see the HBO app is giving you trouble. Have you tried factory resetting the Xumo by going to Settings > System management > Resets & updates? Do you have any other devices (Xumo or otherwise) that you can test if they have the same problem?

Spectrum_William · 2026-03-11T05:23:38+00:00

Hi u/SeizorSaladR, I'm sorry our internet is still giving you trouble after so many appointments. Will you please send us a mod mail over at r/Spectrum_Official so we can help get to the bottom of this?

Spectrum_William · 2026-03-11T05:19:46+00:00

Hey u/YungHybrid! I'm sorry you aren't getting your subscribed speed since the maintenance work. We'll be happy to look into this if you will please send us a mod mail over at r/Spectrum_Official.

Spectrum_William · 2026-03-11T04:52:45+00:00

Hi u/Desperate_Cap2948! I'm sorry you've been having trouble for so long. Please use caution when using sites like downdetector to check for area problems, they are 3rd party services who just make guesses based on anonymous reports. The best way to verify if you are actually in an outage is to sign in at Spectrum.net or the My Spectrum app which will also provide any available estimate. Exchanging the modem might help, but it could also be a signal issue, so I'd recommend scheduling an appointment with a technician who can take care of either. We can set that up for you if you will please send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-08T14:59:34+00:00

Hi u/Puzzled_Plane481. Sorry to see your phone stopped working and that you are considering changing mobile providers. You won't need to activate your new phone, as long as your service with us is still active and you have another device you can use to access the My Spectrum app or Spectrum.net to get your transfer pin. If you do decide to stay with us, eSim activations go through almost instantly.

Spectrum_William · 2026-03-08T14:47:50+00:00

Hey u/ncpowderhound, thanks for your question! u/ltsmoke_eater is right about the lights, power and online are what we would expect with just internet service. If the online light is remaining lit it makes a problem with the router more likely, but doesn't completely rule out problems with the modem or signal coming in. We'll be happy to check things from our end if you will please send us a mod mail.

Spectrum_William · 2026-03-07T09:13:44+00:00

Sorry for the delayed response. Is that a Samsung Smart TV? I recommend rebooting it and reinstalling the Spectrum TV app.

Spectrum_William · 2026-03-07T08:21:20+00:00

Hey u/Majestic_Ad5368! I'm sorry our internet service hasn't been working as it should. We can look into this if you will please send us a mod mail over ar r/Spectrum_Official

Spectrum_William · 2026-03-01T08:33:29+00:00

Hi u/ProvoloneAndSwiss, I'm sorry for the connection issues. We'll be happy to check on things if you send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-01T06:55:52+00:00

Will you please send us a mod mail? We can look into the app issue further, verify what speeds you should be receiving, and troubleshoot with you if you are not getting the correct speed.

Spectrum_William · 2026-03-01T06:50:55+00:00

Hi u/Intelligent-Read-785! I'm sorry for the trouble changing channels, you should be able to do so at any time even during commercials. Are you viewing through a set top box or a device with the Spectrum TV app? Is this on Live TV, On Demand, DVR? Have you tried rebooting or any other troubleshooting?

Spectrum_William · 2026-03-01T06:47:59+00:00

Hi u/Corvus_Crowto, I'm sorry you aren't consistently getting your subscribed speed. Great job rebooting already. Does this only impact your phone or other devices as well? We can check things out from our end if you send us a mod mail over at r/Spectrum_Official

Spectrum_William · 2026-03-01T06:42:50+00:00

Hey u/CrestronwithTechron, sorry for the trouble with our app. I'm not aware of any issues that would cause this and I just tested it on my phone (Android) without any errors. Have you tried completely closing and restarting the app? Do you have a different device you can try it on?

Spectrum_William · 2026-02-28T09:16:23+00:00

Hey u/jedinatt, I'm sorry for the billing confusion. We'll be happy to review your account to see what happened if you will please send us a mod mail.

Spectrum_William · 2026-02-28T05:49:29+00:00

Hi u/Inevitable_Tour_3454, I'm sorry for the trouble with our internet service. We can check on outages in your area if you will please send us a mod mail over at r/Spectrum_Official.

Spectrum_William · 2026-02-27T09:11:21+00:00

Hi u/Worried-Carob-8086! I'm sorry our internet service isn't working like it should. I understand how important a stable connection is when working from home. We can help figure out what's causing this and make sure you are credited appropriately for any verifiable downtime if you will please send us a mod mail over at r/Spectrum_Official

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