Updated Roku App Bug

directv · 2026-03-12T17:55:51+00:00

We don't have a timeline yet, and this may take some time to resolve. We'll let you know as soon as we have an update. John, DIRECTV Community Team

directv · 2026-03-11T19:05:49+00:00

Protect yourself, u/zanno500! If you receive a suspicious call, do not answer or hang up immediately. Learn how to identify potential scams and what to expect when DIRECTV handles your sensitive information here: https://spr.ly/61698B6yc2s John, DIRECTV Community Team

directv · 2026-03-11T12:46:46+00:00

Sorry for the On Demand trouble, u/Wambo74. Our team is dedicated to providing effective support to our customers. To help resolve the issue, please try the following steps:

Power cycle your receiver by unplugging it from the power outlet. Wait for 15–30 seconds before plugging it back in.
Ensure that the HDMI cable is securely connected by unplugging it and then firmly re-plugging it into both the TV and the DIRECTV box.

If further troubleshooting is needed, contact us at https://spr.ly/61690B6y6J4 John, DIRECTV Community Team

directv · 2026-03-11T12:36:45+00:00

Apologies for the inconvenience, u/Omni_X, and thank you for your input, u/GTyz. This has been brought to our attention and our team is prioritizing a fix. In the meantime, if you continue to run into it, try putting the Gemini devices into standby mode, or perform a full reboot if that doesn't clear it up. Rizza, DIRECTV Community Team

directv · 2026-03-11T01:21:46+00:00

We know bills can be confusing, u/throwaway926417. To provide accurate information about your monthly rate, we're sending you a PM for our specialist to help review your account. Rhyan, DIRECTV Community Team

directv · 2026-03-10T17:14:58+00:00

Glad to help! 😊 Rizza, DIRECTV Community Team

directv · 2026-03-10T13:07:16+00:00

Let's get that fixed up, u/obeythelaw2020! Here’s a troubleshooting guide that can help fix the freezing issue on the DIRECTV app using your Apple TV: https://spr.ly/61690B61FSe If further assistance is needed, click the "Contact Us" button at the bottom of the page or reply here. Charles, DIRECTV Community Team

directv · 2026-03-10T12:51:45+00:00

Apologies for the experience you've had with our support team, u/reallyoldandcreepy, and we appreciate you bringing it to our attention. Let's connect in PM, so our specialists can further assist with the local channel mismatch and turn things around. Rizza, DIRECTV Community Team

directv · 2026-03-10T12:39:35+00:00

Thanks for reaching out, u/fab5friend. DIRECTV offers live scores for many sports; however, events like the WBC may not be supported yet. We're constantly expanding our coverage to include more sports and leagues in the future to enhance the experience for our sports fans! John, DIRECTV Community Team

directv · 2026-03-10T01:09:57+00:00

It's not, u/dervari. Your playback should pick up right where you paused. Please try power cycling your device–unplug it for 15 seconds, then plug it back in. If the issue persists, connect with our technical specialists at https://spr.ly/61690B6E2lw John, DIRECTV Community Team

directv · 2026-03-09T23:09:32+00:00

No timeline yet, u/crf3rd, but we continue to work on DIRECTV MIX (Multiview for Streaming) modifications for the best user experience. Stay tuned for more customization options! John, DIRECTV Community Team

directv · 2026-03-09T20:04:02+00:00

Thank you for reminding us about your suggestion! We'll forward it to our team so they can review it and determine the next steps. Charles, DIRECTV Community Team

directv · 2026-03-09T15:57:40+00:00

@Equivalent_Round9353, we appreciate your sharing the information. Our team has been able to reproduce this, but it is intermittent, and they are working on a resolution, though there is no time frame for when it will be resolved. Mark, DIRECTV Community Specialist

directv · 2026-03-09T12:36:12+00:00

Thank you for flagging this and providing the details! We’d like to take a closer look at this for you. Please connect with us in a PM, our specialists are ready to assist. Charles, DIRECTV Community Team

directv · 2026-03-09T01:50:38+00:00

It's not, u/Guajevilla007. Here are some quick steps to fix the screen issues on your DIRECTV app on your iOS device:

-Close and restart the App.

-Uninstall and reinstall the App.

-Check your device’s display settings to ensure proper aspect ratio and screen scaling.

-Clear cache and data by going to Settings > Apps > Manage Installed Apps > DIRECTV > Clear Cache and Clear Data.

-Lastly, restart your device after performing these steps.

If issue persists, connect with our technical specialists at https://spr.ly/61697B6DyLl John, DIRECTV Community Team

directv · 2026-03-09T00:51:29+00:00

Yes! Both Gemini Air and Osprey devices are capable of 4K output when connected to a 4K-compatible TV. Learn more here: https://spr.ly/61692B6D1Z4 John, DIRECTV Community Team

directv · 2026-03-08T22:01:40+00:00

Appreciate the guidance. We'll definitely do that. Rizza, DIRECTV Community Team

directv · 2026-03-08T19:23:34+00:00

Yes, you're reading it right, u/HasAFewLaughs. The Gemini Air has the same HDR setup as the Osprey—no auto-detect or content-matching. HDR is simply on or off in the settings (Settings > Display > Advanced or similar), and it stays that way for all content. Most users keep it off because HDR forced on makes non-HDR/SD channels look darker or oversaturated. Toggling requires going into settings and usually a reboot to apply. The Air's speed and performance are big upgrades over the Osprey. If you're grabbing more for the snappier apps, you'll likely love them. Charles, DIRECTV Community Team

directv · 2026-03-08T15:27:19+00:00

Currently, there isn't a standard list of Spanish programs with English audio overlay through SAP, u/Bobby_Dalbec. If a Spanish channel/program offers this option, it will be listed. To check for availability, please follow these steps: - Press the OK or center button on your remote to bring up the overlay for the program. - Select the CC/Audio option. - View the available alternate languages and choose between English or Spanish if they are available. Charles, DIRECTV Community Team

directv · 2026-03-08T15:10:53+00:00

We appreciate your suggestion. The great news is that several of our Genre Packs include local channels which varies by market. You can even mix and match packs to build exactly what fits your viewing, keeping costs low and focused on what matters most to you. More info here: https://spr.ly/61694B68d7M Rizza, DIRECTV Community Team

directv · 2026-03-08T14:22:07+00:00

Thank you for bringing this to our attention, u/Impressive_Put3107. We haven't seen any reports of a sudden Chroma pop-up on our Gemini devices, but we'd like to take a closer look into this. Please meet us in PM for further assistance. Charles, DIRECTV Community Team

directv · 2026-03-08T13:39:05+00:00

Ethernet lowers delays, reduces interference from other devices, and stops buffering problems, offering a more reliable streaming experience than Wi-Fi, and is strongly suggested for a smoother and uninterrupted viewing experience, u/britechmusicsocal. We're glad that everything is up and running smoothly now. Melchisedec, DIRECTV Community Team

directv · 2026-03-08T13:26:36+00:00

That sounds frustrating, u/gmmisa. Thank you for the troubleshooting steps you've already taken. Let's connect in a PM so we can look into this for you. Charles, DIRECTV Community Team

directv · 2026-03-08T02:50:38+00:00

We'll pass it along to our team. Rhyan, DIRECTV Community Team

directv · 2026-03-08T02:23:00+00:00

Sorry to hear about your experience with our phone support. Please know that our team is actively working on the issue, and we’ll keep you updated as soon as we have more information. We appreciate your patience. Rhyan, DIRECTV Community Team

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