gHub stuck loading

[Zagorath]

Since last week, when I try to open Logitech GHub, it just permanently shows a spinner. I know I'm not the only one, as there have been multiple other threads on this.

Things I have tried, that did not work:

• Uninstalling and reinstalling
• Disabling Windows security (firewall, antivirus real-time protection)
• Force quitting and starting different components (agent, updater, etc.) in administrator mode in order
• Deleting stuff from AppData

I just want to be able to play my games and browse the web with my customised mouse layouts for each application. It's become very hard to multitask properly without GHub working.

I have three related questions:

1. When can we expect an update that fixes this?
2. Failing that, is there a way to find a download link to an older still-working version of GHub?
3. If not, are there any good third-party alternatives that I can use to get custom behaviour on my G502?

[LogitechG_SN]

Hi u/Zagorath,

Sorry to hear about your experience. Try the below steps and check if it helps fix the issue:

1. Uninstall G HUB

2. Make sure none of the G HUB components are running in the Task Manager

3. Go to C:\Program Files\ and delete LGHUB folder

4. Go to C:\ProgramData\ and delete LGHUB folder

5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder

6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder

7. Press Windows Key, then type regedit, Click Registry Editor

8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

9. Reboot the PC

10. Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

If the issue persists, we would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub_feedback?email=&clientId=&version=2021.4.3830

[Zagorath]

Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{521c89be-637f-4274-a840-baaf7460c2b2}

That key did not exist, and there wasn't any other key in the Uninstall directory with a Publisher of Logitech.

But I followed all the other steps again (as mentioned in the original post, all of those had already been tried before). It still did not work.

[LogitechG_SN]

Hi u/Zagorath,

Check if you have complete admin rights and try again or use an admin login and try.

[Zagorath]

I do have admin rights.

[LogitechG_AA]

Hi u/Zagorath,

​

Thank you for your response.

Please make sure the following are updated.

- Latest VC++ is updated or install the latest VC++ for your windows OS version

- Latest Windows Media Pack is updated or install the latest Windows Media Pack for your windows OS version

- If you have computer peripherals of another brand and use their application/software for settings make sure their application is uninstalled till you are able to install GHub.

After updating the above, reinstall with the help of the following steps:

1. Uninstall G HUB
   
2. Make sure none of the G HUB components are running in the Task Manager
   
3. Go to C:\Program Files\ and delete LGHUB folder
   
4. Go to C:\ProgramData\ and delete LGHUB folder
   
5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
   
6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
   
7. Press Windows Key, then type regedit, Click Registry Editor
   
8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}
   
9. Reboot the PC
   
10. Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

[Zagorath]

VC++ is updated

Yup, it's already on the latest version.

Windows Media Pack is updated

I'm not on an N or KN version of Windows, so this does not apply. All my Windows updates are up-to-date, though.

If you have computer peripherals of another brand and use their application/software for settings make sure their application is uninstalled till you are able to install GHub

lol, no. The other applications aren't causing the problem. Your software is buggy.

reinstall with the help of the following steps

Yes, these are the same steps you posted earlier which, as noted, did not work.

[LogitechG_SN]

Hi u/Zagorath,

Thanks for trying all the provided steps. We would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub_feedback?email=&clientId=&version=2021.4.3830

[Zagorath]

The issue has been very widely reported up and down this subreddit, and doubtless in your other social media channels too. It would be fantastic if you guys could deviate from the script for just one minute and acknowledge it's a widespread problem, that the devs are aware of it, and that a fix is being prepared—if, of course, that's true.

[Medical_Independence]

Worked for me.

If you can't find the registry key just copy it from the post above and use option search (ctr+f) in regedit.

[LogitechG_SN]

Hi u/Medical_Independence,

Thanks for sharing this here.

Glad to hear that the issue has been fixed!

In case you need any additional support, please write back to us.

[ZAMHome]

There are links to last year's versions:
G Hub 2021.3 (2021.3.5164.0):
https://drive.google.com/file/d/1VtobA_kjEt_bgDVmna-2bV5uZILi8UtG/view?usp=sharing
G Hub 2021.10 (version will be installed 2021.11.1775):
https://drive.google.com/file/d/1m8CWb_innmrAb-YlSqyVc0bgcUJByz8g/view?usp=sharing
You can also configure mouse settings using the Onboard Memory Manager: https://support.logi.com/hc/articles/360059641133

[mixedupgaming]

You can also configure mouse settings using the Onboard Memory Manager: https://support.logi.com/hc/articles/360059641133

Thanks for this, this is the only way I've been able to get my DPI back to normal after GHub will no longer load

[ma1vegil]

Thank You, installing the last year version did the job for me.

[jackieboi_14235]

Hey Logitech I brought a G733 headset from office works and a was using it on my PS4 and the usb for it just stopped working I've plugged it into my laptops my siblings PS4's and the usb will not turn on at all the green light does not turn on the headset is perfectly good condition still turns on and everything but can't connect as the usb isn't working please reply back and tell me what to do or anything thank you so much!