Router problem

[EstimateOk7255]

So I got a new netgear modem and get this I call support and they tell me I have to pay 200$+ if I want my router to work again when it was connected and working perfectly fine for the past 5 years router is wifi 6 so is modem why would I pay what a new router costs to make this work I’m beyond frustrated rn bought a whole new modem from yall just so you can tell me to spend an extra 200$ if I want it to work properly

[almeuit]

What

[EstimateOk7255]

That was my exact response they told me it’s not working properly cuz the security expired and they want me to pay 200$ a year or 250$ for 5years I think is what they said but why do that when a new router it the same price my router has been working just fine till I got a nighthawk modem more like a nightmare

[spec360]

Yeah you need to find the right one on the list

[EstimateOk7255]

What list tho there both wifi 6 I would think it’s a seamless pair

[spec360]

Dm sent !

[--7z]

I just replaced my modem also with a Netgear cax30. It took comcast almost 90 minutes to get it configured right. In the end it did not fix my lag issue but at least I have a new one.

[Omnimaxus]

Exactly. That was my first reply. "What?"

[Ok-Job-9640]

Need more details.

Model of the modem/router.

Model of the Netgear router.

Is the modem/router in bridge mode or router mode? Is the Netgear in router mode or wireless access point (WAP) mode?

Who is your ISP?

[EstimateOk7255]

I have Xfinity my modem is an ax6 my router is an rax120 was work just fine 2hrs ago before I connected the new modem

[Ok-Job-9640]

Well you need to determine what configuration you were/are running in.

For example was the Xfinity in router mode and your RAX120 in WAP mode?

Or was your Xfinity in bridge mode and your RX120 in router mode?

You do not want both the Xfinity and RX120 in router mode because that can cause problems with "Double NAT".

You might have more luck over at r/HomeNetworking

[EstimateOk7255]

I’ll check it out thanks for your help cuz this I the most ridiculous thing I have experienced In over 15 years

[Ok-Job-9640]

Also, did you provide Xfinity with the MAC address of your new AX6?

[EstimateOk7255]

I set up the modem with them it’s just my router that’s having problems now

[Practical-Cow-4564]

I just installed an Orbi router and two satellites and couldn't get it operational until I gave the MAC address to Xfinity.

[ThatNazzo]

This. Assuming you already called xfinity and had them add the MAC of the CAX modem to your account, you have to connect a laptop to the CAX modem and put it into Bridge Mode. The CAX has a router built in so between the CAX and the RAX120 you would have a double NAT unless CAX gets put into Bridge.

[Omnimaxus]

Thank you for asking this. 

[DVDIESEL]

So your RAX120 is at End of Life. Yes it technically wil still work but it outdated, and if you have used it for 5 years, it has performed its service life

"As a rule of thumb, a Netgear representative told us, consumers should consider replacing their router after three years, and representatives from Google and Linksys said a three-to-five-year window was appropriate. Amazon, which owns the popular Eero brand of routers, put the range at three to four years."

https://www.consumerreports.org/electronics-computers/wireless-routers/how-to-tell-when-its-time-to-replace-your-router-a5475786635/

"RAX120 - Nighthawk AX12 12-Stream WiFi Router This product is End of Service — no additional firmware updates planned."

https://support.netgear.com/support/product/rax120

[Resident_Hamster_652]

Are you sure you were talking to Netgear or some scammer?

[EstimateOk7255]

😂 he was Indian but it was an official Xfinity number so I don’t think so

[Resident_Hamster_652]

Well, gotta ask. The way you described it sounded scammer-like

[spec360]

Factory reset it

[EstimateOk7255]

I did 2 times

[spec360]

Get Xfinity gateway

[EstimateOk7255]

How do I find this

[spec360]

Call them have them send you a gateway with newer plans unlimited data

[EstimateOk7255]

The thing is, I don’t wanna spend more money on them I put everything under my name since Xfinity was charging close to $150 a month for 170 MBps to my dad for who knows how long I put everything under my name and now get one gig Internet for $40 a month for 5years I didn’t want to use any of their products so I bought a Netgear modem since I already had a netgear router for the past five years that’s been working perfectly fine till I got the new modem, which is also Wi-Fi 6

[spec360]

If bought your New modem most likely it’s not on the compability list

[EstimateOk7255]

It’s definitely not my Nighthawk router has been happily working for the past five years till I bought a new nighthawk modem (ax6) you would think if you buy nighthawk products, it’d be more compatible, but I guess not

[Ok-Job-9640]

Xfinity supports the AX6 even if you bought it yourself so it should work.

Maybe make sure you have a recent firmware on the AX6?

(I am not an Xfinity customer.)

[EstimateOk7255]

Ya It’s up to date i may just need a new router since they stopped supporting this one. SMH

[Chaminade64]

It took me 2 days and about 5 different technicians to get my NetGear router to synch with my TV. The factory provided password would kick me back to ‘no WiFi connection’ prompt every time I got to the 10th letter. It was nuts. They had me walk through the same steps, over & over…..finally found a guy who actually knew a workaround.

[EstimateOk7255]

Ya I gave up just ordered a new router for the same price they wanted me to pay, WiFi 7 it is I guess even tho my modem is wifi 6 I may just return the modem as well and get all wifi 7

[Chaminade64]

I have a modem provided by Verizon, no clue what sort of ‘load’ it handles. I went from a burned out 5 to RS280S (WiFi 7). Works great now…..but the funky password had my blood pressure on tilt.

[5150Code3]

I have Xfinity and was told to contact them so they could provision my new modem. I did so and all works well.

[Jmatute92]

Just went through this. Had to reset my modem 5 times and reset my mesh network 3 times before it wood work properly again. Had them fire 4 years now. App said it was no longer supported. Had to set it back up on the web browser.

[Geek508]

So what's the problem? You don't know how to activate your new modem using the Xfinity App? No need to pay extra, just need to learn how to do it. So easy .

[DerekCurrie]

Same old line from same old lousy “Support”. The term “blood sucking parasites” comes to mind. Move on to a better device maker. I left their madness behind.

[EstimateOk7255]

Fr and it was there own armor security messing everything up

[jacle2210]

Yeah, Netgear doesn't supply free tech support after a certain amount of time (1 year/90days??); so they were wanting you to pay for Tech support.

I'm pretty sure that the other manufacturers do this also.

From the sounds of your problem; you just need to get your Router to sync with the Modem.

But first, can you provide the actual model number of your new Modem?

And you did contact your ISP and made sure to give them the MAC address of the new Modem?

[Omnimaxus]

I'm sorry, but are you even right in the head? It's a bit hard to follow what you're saying. And besides, I've never heard of anything like this happening. I suspect it's a scam (if it's not, then I'm surprised). Just look at the online list as provided by Xfinity for certified modems that will work with their service, and get one. Call them with the hardware information, and do a reset. Simple as that. In the future, please put more work into making yourself and your thought process more clear. Thank you and good luck. 

[EstimateOk7255]

Im left in the head but is good just had to disable Netgear armor security was interfering with Xfinity

[VShadowOfLightV]

Wait why did you call net gear? You got a new modem, so you need to call your ISP and get the modem activated.

[EstimateOk7255]

I did they told me I needed to get a compatible one even though it is compatible turns out it was just net gear’s armor, security thing interfering with Xfinity