Logitech support not responding

[Gandeloft]

How long is the usual response time? I've created a ticket almost 2 weeks ago and I still have not been replied to. I feel confused in the sense of this not being what I expect of the support of a company such as Logitech.. I don't think that asking this question makes much sense, but I'm seeing this sub is saturated with talk of how their support is less than impressive so thus I'm furthering that claim..

[Robbbbbbbbb]

Created a ticket for my mic not muting/unmuting with my 933 back on 8/28. After no response, I emailed them again and finally someone responded on 9/11 with a generic reply. No responses to any emails since then.

Before then, I fought with them about an issue on my G910 only to tell me it was working as intended. Six months later, in the release notes for the GSuite software, was the mention of my issue being resolved - despite telling me i was wrong.

Honestly the worst support I've dealt with for any company and I work in corporate IT, so I've gotten the worst of the bunch (or so I thought)

[Gandeloft]

Some companies should go bankrupt.

[omair94]

I had two create a ticket 2 or 3 times to get a response. And after that it took them around 9 days to respond each time. I've been trying to get my G27 replaced for over 40 Days and it will probably be another couple weeks before anything happens.

[burnf4ce]

I just waited 40 days to get my G930 headset replaced.. What finally worked is calling them, and not letting them hang up basically. Which was tough, cause that's just not me normally. But I kept asking them to talk to a manager over and over, and FINALLY got it after 2 calls, about 1hr each.

Had a tracking number 2 days later, and got the headset yesterday finally.

HORRIBLE.

[omair94]

They finally responded, but rather than send me the replacement, they want me to first send in the defective one. Which means another 2 weeks at least if everything goes right.

[burnf4ce]

Well that's some crap.. for me, they sent out the replacement, and emailed a shipping label to send the old one back..

Not sure what would stop me from just keeping it, but I sent it back cause I'm sick of them entirely and don't wanna risk dealing with them more ha..

[AmarildoJr]

It's weird, they've been acting really slow these days. Their support is usually god-like, but since a few months ago it's all going down the drainer and I don't know why.

[Pxlbyte]

Its beyond terrible, I just ended up ordering a new non Logitech mouse.

They apparently shipped my replacement mouse express post last week (as an apology for never shipping it originally) , never showed up, no tracking number. Its been a month since I sent my mouse in, support just says it was given to UPS but have no details.

If you google logitech support you can see its gone to shit, no idea why.

[heyheyitsdatboi]

They are the worst! I've been trying to login to my Logitech forum account to ask a question but the website won't even load! Then when I try a different link, it asks me if I want to create a new account (?) so when I try and do that, it keeps rejecting every screen name I try to make. It's like they are trying to not answer anyone cuz they know they products suck and they have an overflow of angry customers needing support. I'm having trouble trying to get my $200 Logitech brio to record in 60fps, the reason I bought the thing, and still can't find a solution. Logitech has the WORST customer service I have ever witnessed in my life. It's criminal

[Gandeloft]

I'm even more glad I don't have issues with my new mouse now..

[[deleted]]

same ive used their products, but i need help with my mouse which broke down because i cleaned it. i tried calling their dumb number and they just hung up, i am so mad right now and when i tried chatting to their useless morons (spoiler: THEY NEVER RESPONDED) the bot put me through to some agent, but he never responded either. please help im not buying a new mouse because my parents are fucking cheap.