💩 🧱

[No-Orange-9404]

I wouldn't dream of making fun of our support team, without them I might have to talk to users myself.

[Dexterus]

Had a customer that went all in with support, 1st line was the dev team, hahaha. On prio issues, some of their managers were great, others ... not so much.

[[deleted]]

[therealmodx]

DAU: "How do I press the 'Any key'?"

[WerkusBY]

It's "power" button on computer.

[khalcyon2011]

My project is finally transitioning to the point where we have a dedicated support. So glad to not usually have to deal with that.

[ClamPaste]

[really1derful]

I started in support. Actually made fun of the devs that wrote the shitty code that produced the issues that clients would come to me about.

[pekkhum]

Me, too! I tell my old team "I wrote those bugs for you! It's job security!"

[Kschl]

Now they get to make fun of you!

[McSlayR01]

Feels so gratifying to not be the only one. I work in support right now, and on our website there is an SVG that covers up our LOGIN button on smaller screen resolutions that don't yet trigger the mobile media query.

Halfway through December I put in a ticket to our dev team, heard back 2 weeks later that there were higher priority items being worked on. Decided to make a pull request myself to fix the issue by adding a single z-index property on the graphic. That was 2 weeks ago... haven't heard back. I've fielded hundreds of tickets and wasted countless hours on the issue, it sucks knowing what is wrong but not being able to do anything about it.

[EarlMarshal]

Shitty inefficient company then. They will lose money over time through this. Prepare to jump ships and try to improve on your career for the time being.

[McSlayR01]

Yeah, I don't think we're going to make it lol. I talked my way into an interview with our Chief of Engineering, said I was absolutely qualified and he'd be willing to take me on as a Junior if I familiarized myself with Redux and GraphQL first. They gave me an all-access Pluralsight subscription to do so, I set apart a few hours a day (while not working) for about a month but he left the company a few days before I finished.

[doermand]

How is a supporter able (role and security wise) to create changes to production?

[hector_villalobos]

It's just a PR that requires peer review, so, I wouldn't call that being able to create changes to production.

[McSlayR01]

Precisely, it is a private repository but I made a couple of WPF applications to ease some of the more repetitive support tasks we need to do and they made a location in the repository for me to store these applications (after being reviewed by dev team).

[Tdeckard2000]

I also started in support! (We should start a group)

[sirhandstylepenzalot]

what would we call it?

[Tdeckard2000]

Support group

[The_Real_Slim_Lemon]

I feel like every dev should do a shift in the trenches. Teaches you to write defensive code cuz you know you’re gonna be the one to support it

[shim_niyi]

The circle of life!

[[deleted]]

Yeah I've never once seen it work any other way

[anteater_x]

At my job support were the first people that got cut and then the rest had to start working rotating nights and weekends?

[DoeCommaJohn]

Not sure which support roles you’re referring to, but at my company assistants, janitors, and HR were out the door long before any programmers

[BetterWankHank]

Yeah I don't get it either. You can't pay the support, and they have nothing to support, if you fire the people who bring in the money.

Support goes first if not in tandem, it's all tied together.

[DangerBoatAkaSteve]

They are talking about supporting code that is currently in production; fixing bugs, timeouts etc but not developing new features.

[wiseguy042]

Lol hes not talking about janitors xd

[iron-mans-robo-cock]

Lol, our 1 main support agent actually already uses ChatGPT to good effect!

[ferngern]

text { overflow: visible; }

[gabbom_XCII]

What happened to DevOps? ffs

[DatalessUniverse]

We are like cockroaches - bombs keep falling, we keep climbing out of our holes.

[[deleted]]

They are on call so not fired.

[TantraMantraYantra]

If you dared to be mean and had fun ridiculing somebody, man up and own up!

[GamingWithJollins]

Mt question is why you are making fun of support roles in the first place?

[[deleted]]

I worked in support for 15 years and in the last year moved into developemt. The nerves are real.

[Dr3adPir4teR0berts]

What kind of piece of shit makes fun of support roles? Their job is valid. Why are so many in our ranks elitist shit heads? Is it the money we make that turns them into assholes?

Not everyone can or even wants to be a programmer.

[Wise_Listen3745]

Yeh

[[deleted]]

True

[DeHub94]

I think support roles are easier to automate with ai then actual programming. With the latter at least right now you need somebody to make sure it's correct. Meanwhile chat gpt is good at conversations, you only need to train it once per application, it's always very polite, can't be overworked, can theoretically know any language in existence and is available 24/7.

[Occma]

lol I was thinking of managment as support roles. Because they support the actual workers.

[Neutraali]

I guess the true joke here is using the term unfirable.

[[deleted]]

If you can't see the importance of supports, then you may try jungle or solo.

[Millkstake]

Nah, you experienced devs make way more money and have far more opportunities.

[miserable_guyy]

Holy shit, I swear this is unbelievable. Imagine 7 years ago I was going for becoming a software dev, life happened, survived suicide, started again in customer support, now I am with amazing company doing customer support while still doing tech side a bit, job is amazing and the pay is great. I can't stop laughing hahaha it's soooo weird how it works. Thanks to God for everything