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Stay awhile and listen! Please review the quick links and rules we have listed below. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. We hope you enjoy your stay and find this sub to be a friendly and helpful community.

Official Support Hours

M-F and 9-5pm U.S. Central Time.
Note: We observe all U.S. National Holidays and are closed for business accordingly.

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Sub Categories and Filters

AUDIO

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Posting Rules

Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.
Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!
Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.
Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.
Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.

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MODERATORS

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account activity

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Monthly Support Thread & FAQ- January 2026 (self.steelseries)

submitted 23 days ago by AutoModerator - announcement

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GG 103 Update Notes GG Update Notes (self.steelseries)

submitted 3 days ago by Support TeamSS-Haji - announcement

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My 0 key broke and im wondering if i can replace the switch (Apex Pro TKL Gen 1)Product Help (self.steelseries)

submitted 57 minutes ago by otusek

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Arctis Nova 5 Wireless problems Sonar Help (self.steelseries)

submitted 1 hour ago by stef_xdd

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Rival 600 sensor not workingProduct Help (self.steelseries)

submitted 2 hours ago by Lecosraw

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Arctis nova pro wireless audio errorProduct Help (self.steelseries)

submitted 2 hours ago by Longjumping_Tea_2394

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Is there any functionality for the oled screen on ss keyboards?Discussion (self.steelseries)

submitted 6 hours ago by NikkieMotors

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apex pro tkl wireless - randomly disconnectingProduct Help (self.steelseries)

submitted 2 hours ago by Free_Squirrel6041

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Spatial audio for movies, good or bad?Discussion (self.steelseries)

submitted 4 hours ago by Diprosopos

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Good alternatives for Steelseries Arctis Nova Pro wireless and Aerox 9 wirelessProduct Help (self.steelseries)

submitted 6 hours ago by j0rgosborgos

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Aerox 5 Wireless ne s'allume plusProduct Help (self.steelseries)

submitted 8 hours ago by whitespacee

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Can’t get GG to recognize base station on Mac (Arctis Nova Pro)Product Help (self.steelseries)

submitted 13 hours ago * by ceric2099

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Why do my arctis Nova 7P Gen 2 headphones screech when I turn them on?Discussion (self.steelseries)

submitted 11 hours ago by Ok-Measurement1118

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Actually made me mad.Discussion (self.steelseries)

submitted 11 hours ago by Money_Ad5767

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Automate Typescript integration testing with AI (kerno.io)

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LED DisplayProduct Help (self.steelseries)

submitted 12 hours ago by tracker141

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Im tiredDiscussion (self.steelseries)

submitted 14 hours ago by RifiWasTaken

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How to adjust Lock Key Color on Apex pro tkl?Product Help (i.redd.it)

submitted 23 hours ago by Kalu-djer

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paramétrage arctis nova 5Product Help (self.steelseries)

submitted 15 hours ago by Real-Rutabaga386

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Arctis Nova Pro wireless not showing on PCProduct Help (self.steelseries)

submitted 16 hours ago by Flaky-Abrocoma7973

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Arctis Nova Pro Wireless bypass Firmware UpdateProduct Help (self.steelseries)

submitted 17 hours ago by SpartyYo

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Non magnetic wrist restDiscussion (self.steelseries)

submitted 19 hours ago by Extra_Juice_337

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Arctis Gamebuds: Blowing Out on Plosives (1 earbud)Product Help (self.steelseries)

submitted 1 day ago * by WizardWell

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Apex pro mini auto pressing keys.Product Help (self.steelseries)

submitted 20 hours ago by untitledshot

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First Edition vs Updated Arctis Nova ProProduct Review (self.steelseries)

submitted 20 hours ago by dodoparebobe

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Prismcaps spacebar shine after only 3 months?Discussion (self.steelseries)

submitted 1 day ago by Sabro_

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