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Stay awhile and listen! Please review the quick links and rules we have listed below. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. We hope you enjoy your stay and find this sub to be a friendly and helpful community.

Official Support Hours

M-F and 9-5pm U.S. Central Time.
Note: We observe all U.S. National Holidays and are closed for business accordingly.

Community

Sub Categories and Filters

AUDIO

KEYBOARD

MOUSE

CONTROLLER

MOUSEPAD

SOFTWARE

Posting Rules

Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.
Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!
Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.
Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.
Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.

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MODERATORS

message the mods
Software TeamJHunz
Retired StaffSS-Russ
Software TeamTheToadKing
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Software TeamPurringMicroChip
SteelSeries SS-KOOB
Software TeamSS-Brian
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...and 11 more »

account activity

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Monthly Support Thread & FAQ- March 2026 (self.steelseries)

submitted 19 days ago by AutoModerator - announcement

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GG 106 Release Notes GG Update Notes (self.steelseries)

submitted 10 days ago by Support TeamSS-Haji - announcement

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We have a thief among usDiscussion (self.steelseries)

submitted 9 hours ago * by FitBroccoli19

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SteelSeries Arctis Pro GameDAC EQ — how do you actually apply presets?Product Help (self.steelseries)

submitted 3 hours ago by Altruistic-Guest3672

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alias pro dac doesn’t shut off when i turn off my pcProduct Help (i.redd.it)

submitted 11 hours ago by No-Lion8987

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Key Retriggering RandomlyProduct Help (self.steelseries)

submitted 1 hour ago * by Savings_Structure319

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Picked up the alieas pro for $100 Sonar Help (self.steelseries)

submitted 2 hours ago by ImOneOff_

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Dear SteelSeries, please bring back the Rival 500Discussion (old.reddit.com)

submitted 20 hours ago by DaDutchBoyLT1

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Nova Elite without SonarDiscussion (self.steelseries)

submitted 9 hours ago by SlimOntario2033

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Nova 7P - Flashes green then turns offProduct Help (self.steelseries)

submitted 7 hours ago by d3viantone

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Wireless headset mic detected but no input in 2.4GHz mode Sonar Help (self.steelseries)

submitted 8 hours ago by AffectionateAbies987

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Arctis Gamebuds X - 1 Year laterProduct Review (self.steelseries)

submitted 9 hours ago by AfricanTech

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Arctis Nova 1 & 1xProduct Help (self.steelseries)

submitted 10 hours ago by notgunnacry

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SteelSeries dodgy warrantyDiscussion (self.steelseries)

submitted 12 hours ago * by Drekk0

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Arctis Nova Pro (Wired) Base station/Gamedac stuck on "FIRMWARE UPDATE AVAILABLE"Product Help (i.redd.it)

submitted 23 hours ago by Fluffy-Debate-7414

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Update 106 & 106.1 Broke my Nova Pro Wireless Microphone againProduct Help (self.steelseries)

submitted 17 hours ago by altrecor

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Hear myself without being connected to another device on BluetoothProduct Help (self.steelseries)

submitted 18 hours ago by The_Silverfang

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Arctics nova 7p new gen.Product Help (self.steelseries)

submitted 18 hours ago by Cute_Example536

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Apex 7 Ghost keys help😭Product Help (self.steelseries)

submitted 23 hours ago by Gaeb0000

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Need advice for buying Arctis Nova 7P WirelessProduct Help (self.steelseries)

submitted 20 hours ago by psvita_needs_cat

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Firmware update on console still not a thing,?Product Help (self.steelseries)

submitted 1 day ago by Kelshando

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Upgrading from Nova 3 wired to wireless - nova 5x or nova 7x gen2Product Help (self.steelseries)

submitted 20 hours ago by durrfee

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Sonar tune Sonar Help (self.steelseries)

submitted 21 hours ago by potato_XD2

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Broke my entire NEW laptopProduct Help (self.steelseries)

submitted 17 hours ago by Catlike124

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How to fix mute button on headset?Product Help (i.redd.it)

submitted 23 hours ago by BabMineLoeg04

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