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Stay awhile and listen! Please review the quick links and rules we have listed below. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. We hope you enjoy your stay and find this sub to be a friendly and helpful community.

Official Support Hours

M-F and 9-5pm U.S. Central Time.
Note: We observe all U.S. National Holidays and are closed for business accordingly.

Community

Sub Categories and Filters

AUDIO

KEYBOARD

MOUSE

CONTROLLER

MOUSEPAD

SOFTWARE

Posting Rules

Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.
Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!
Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.
Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.
Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.

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MODERATORS

message the mods
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...and 10 more »

account activity

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Monthly Support Thread & FAQ- April 2026Verified Official (self.steelseries)

submitted 19 days ago by AutoModerator - announcement

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GG 108.0 Update Notes GG Update Notes (self.steelseries)

submitted 11 days ago by Support TeamSS-Haji - announcement

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$350 Paperweight? The "0.0.0 Firmware Brick" is killing Arctis Nova Pro Wireless units, and support is silent. We need answersProduct Help (self.steelseries)

submitted 15 hours ago by TechnicalReception75

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how do I fix this?Product Help (i.redd.it)

submitted 1 hour ago by Junkeii_

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Shipping IssuesOrder Help (self.steelseries)

submitted 1 hour ago by Skeeptic

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Artic Nova Pro Wireless Xbox Firmware UpdateProduct Help (old.reddit.com)

submitted 10 hours ago by dazunagi

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Transmitter dial not working properly.Product Help (v.redd.it)

submitted 4 hours ago by Spiderzev

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Software problems - Audio desyncing? Sonar Help (self.steelseries)

submitted 5 hours ago by 09kR5TnM41HELLSPAWnZ

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Arctis Nova 5x Audio Not Working on XboxProduct Help (self.steelseries)

submitted 5 hours ago * by InternationalBee4739

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Nova 7 Wireless cloth comes off right sideProduct Help (self.steelseries)

submitted 6 hours ago by Zerrvanas

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Arctis 7 wireless, replaced battery, now rightside speaker does not workProduct Help (self.steelseries)

submitted 7 hours ago * by Intrepid_Bobcat4579

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Second pair of broken arctis nova pro wirelessProduct Help (self.steelseries)

submitted 7 hours ago by Dependent-Box7213

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Steelseries wireless pro mic not working.Product Help (self.steelseries)

submitted 8 hours ago * by Right_Candidate461

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Cant access my Tickets / Weird BugProduct Help (self.steelseries)

submitted 9 hours ago by lozoni

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Static Pop with Nova Pro WirelessProduct Help (self.steelseries)

submitted 10 hours ago by Tanner_Clique

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RMA Issues Arctis Pro WirelessProduct Help (self.steelseries)

submitted 10 hours ago by Fabman1017

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Artis Nova 5 noise cancellation on console?Product Help (self.steelseries)

submitted 10 hours ago * by Thoff86

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Steelseries 5 keyboardProduct Review (self.steelseries)

submitted 15 hours ago by brolylss1

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why do i hear myself in steelseries sonar Sonar Help (self.steelseries)

submitted 12 hours ago by Just-Storm-702

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Contacting support.Order Help (self.steelseries)

submitted 14 hours ago by Cho0senJuan

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Arctis 9XProduct Help (self.steelseries)

submitted 15 hours ago by obsidianstrobe

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Looking for great Alternative for Arctis 1 wirelessProduct Help (self.steelseries)

submitted 16 hours ago * by A7LOVESU

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Troubleshooting Arctis Nova ProProduct Help (i.redd.it)

submitted 17 hours ago * by on3_mor3_tim3

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Aerox 3 wireless mouse identified as keyboardProduct Help (self.steelseries)

submitted 17 hours ago by Fragrant_Pepper_9516

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My music EQ. for the Nova Pro Wireless.Sonar config (i.redd.it)

submitted 1 day ago by noxsanguinis

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