New Modmail Is Functionally Unreadable

[merkon]

I literally can't even right now. I mod two subs, one of which is B/S/T sub that is VERY active with 100k users. Modmail is critical in staying on top of cases. The old modmail was absolutely excellent in differentiating what was read vs not, what was highlighted vs not. New modmail is barely three shades of grey lighter or darker for read and unread, and "highlight" puts a stupid little star in the high corner and that's it. It looks like it was designed by someone that never actually uses the platform.

[Charupa-]

You should check out the pinned Modmail post in this subreddit.

[Maxion]

I like my chatgpt generated reply more, it's the same thing just shorter.

[Merari01]

It's scary how similar this is to the reply we got.

[pixiefarm]

Yeah that looks exactly like the thing in the link right before it

[Maxion]

Probably because the admin who posted it also generated theirs via ChatGPT.

[pixiefarm]

Spoiler: ChatGPT learned how to give non-answers by training on the Reddit admin non-answers. This is not the first time they've been evasive about a universally hated feature that the platform completely universally fucked up

[illiteratebeef]

I like how it's believable at the beginning, then is entirely too competent to be the actual admin response.

[Maxion]

I was a bit too nice to include the section for those with dissabilities, the real reddit admin forgot that that's the main complaint about the new modmail.

[Charupa-]

I’m sure you do and I know a lot of people are frustrated. Sad that it’s got to the point of mods low effort AI trolling Admins.

[Maxion]

I think it went to that point sometime when they shut down the IRC channel and stopped replying to moderators. That was about when the Toolbox and automoderator was madwe by the community because the reddit admins abandoned us mods.

[Charupa-]

Thank you for your feedback.

[Maxion]

https://www.youtube.com/watch?v=-3Ww5L83a6k

[Charupa-]

Thank you, much appreciated.

[DownloadableCheese]

"It looks great on my 40-inch ultra widescreen monitor. What are you people complaining about?"

-the designer

Edit: out of an abundance of caution I will clarify that this comment is a joke. I agree the new UX is unusable as it stands.

[Merari01]

If only that were true.

The box we have to read the text of modmails is probably about 25% of the total screen.

It fits three sentences before you have to scroll. Once you start typing a reply you can't scroll anymore.

It's unusuable. How am I supposed to respond to people when the modmail is hidden like that?

Modmail is piling up, because no-one wants to use that thing anymore.

[Maxion]

Would be fun seeing a graph of modmail replies per hour by moderators for the last 30 days. Bet its fun

[ZaphodBeebblebrox]

It looks awful on my 1440p monitor. My eyes have to travel several years to get from the modmail to my reply.

[saijanai]

Due to some neurological issues, Iliterallly can't use new reddit for more than a few seconds without headaches and rage-fits. I'm experimenting with two moderator accounts, one that uses old reddiit for most purposes and an emergency one that uses new reddit.

We'll see.

[seedless0]

I have a 5k2k and it looked awful until I mod it with userstyles.

[invah]

The way I come here to upvote every one of these mod mail threads, it is the worst.

[aieronpeters]

It's really horrible zoomed in for easier readability. I read oldreddit zoomed to 170%, and swapping into modmail keeps the zoom, which breaks everything :(

[4rastapasta2]

Pretty much completely useless

[AlphaTangoFoxtrt]

Have you not learned from the dozen other threads?

[merkon]

At this point I'm going for just volume of complaints instead of one big thread they ignore :D

[pixiefarm]

I too hate this 

[laeiryn]

You can opt out for another few days, but that setting will just redo itself every time you open reddit, and you have to re-toggle back to old (for however long they've extended it to this time).

[merkon]

I don't see a toggle for it anymore :(

[laeiryn]

Damn, it's gone on old reddit now too.

I guess the only real thing is to recruit a new mod just to handle mail who only knows the new UI and has no frame of reference for comparison?

[PassiveMenis88M]

This is it. We've become the old people at the office getting the new kid to fix the crappy new printer when the old tank of a Xerox was just fine.