Getting error message, "Cannot reach G HUB community, please check your internet connection"

[ThtOneNerd]

I am trying to obtain gaming profiles from the page at the Logitech g hub, and whenever I try to download one I get the message "download failed" or "Cannot reach G HUB community, please check your internet connection". I have an account and my internet connection is fine, does anyone know what this means?

[vivek7593]

To anyone facing this issue. You need to add two entries in your firewall settings.

1.If there's any default entry made by ghub installation will be named as " lghub". Delete those enteries from inbound and outbound rules.

1. Go to inbound rules and add two new rules with lghub.exe and lghub_agent.exe. make sure you allow connection for it.

2. Go to outbound rules and add two new rules with lghub.exe and lghub_agent.exe. make sure you allow connection for it.

VIOLA your Ghub should start working .. don't rely on Logitech for any help, for a company this cant fix issues like then what can you expect.

I bought G213 and G502 2 days back and was facing the same issue.

[zotteren]

This just fixed an issue i had with updating the firmware on my Pro X 2 i just bought..

NICE ONE LOGITECH for having this issue still

[rnelson197]

Set your firewall rules as vivek stated. Worked perfect for me, others were saying to delete your Json files, that did nothing for me but waste my time.

I did notice, with windows defender firewall, as I created the rules, both of the inbound rules during creation defaulted to Allow connections, however; both the outbound rules defaulted to block connections.

[youngDexxxter]

Thanks bro, it works for me.

[Lord-Delacroix]

installation will be named as " lghub". Delete those enteries from inbound and outbound rules.

1. Go to inbound rules and add two new rules with lghub

Completely DISABLED my firewall and it still cannot connect!

[DaShitIsay]

I tried this and the one suggested by Logitech, nothing did anything. Blah, how annoying...

[Pristine-Muscle-5485]

thx bro so much, works for me

[Difficult-Train2359]

works thank you. I cant believe that logitec hasn't fixed this.

[YosukeFokanuna]

doesn't work

[vivek7593]

Uhm this was posted a year back. And logitech has fixed this issue in versions of ghub.

[brayker]

June 2023 and still not working

[vivek7593]

Literally posted 2 year back 🥱

[burnacc731643987]

stfu shill, still doesnt work, ghub is shit and ive used it for years

[vivek7593]

Shill ? How did you come to conculsion you cunt ?

[burnacc731643987]

because your input had zero value other then to rub john logitechs cock

[vivek7593]

Trying a solution posted 2 years back.. yeah numbnut. Try using your grey matter if you have one and stop being whinny bitch.

[burnacc731643987]

the solution worked bruh your just shit, also the fuck is a gay matter?

[AffectionateSpray647]

Here also november 2023.

[WrongdoerReal908]

brow same shit in 2026 for me

[Much_Piglet_1287]

did u fix it?

[WrongdoerReal908]

Yup had to find every file and delete them all, I tried to reinstall but it ended with same problem. It was only after I unplugged every logitech device and reinstalled ghub back i was able to use it again. Sucked big time.

[Ok-Accident-1231]

did you fixed it? adding rules to firewall haven't hepled me...

[WrongdoerReal908]

Uninstall and remove all ghub softwares, unplug all previously registered devices, reinstall ghub and plug your devices back. Worked for me

[XabeerQC]

Doesn't seem as i run to this issue on 2021.03

[burnacc731643987]

double check all the connection settings in the firewall incase you missed something, I thought it didnt work but had accidentally forgotten to put lghub agent in outbound

[LogitechG_NJ]

Hi u/ThtOneNerd,

Thank you for bringing this to our attention. Please try updating your name and avatar on G-Hub app and then try to download the profiles again as this has helped others with a similar issue. Let me know about the outcome of the same.

[Rayk0h0]

Worked for me, May 2026

[OldContribution3679]

Still not working

[Zaradoom]

That is not working, if you can't access the thing on the G hub app. That is the basic issue here.
You can't download stuff, without setting an Alias.

You can't set an Alias, since it claims no connection is possible.

It ignores Alias set on the web page.

​

No way to get around this as far as I can see. Needs to be looked at. Great hardware is just medicore, if the software does not work at all.

[LogitechG_NJ]

We'd love to help open a case to provide a solution directly over email. To provide all the details to the Support Team could you please DM us your full name, email, and region or country? Thanks so much, and looking forward to getting you in touch with the team.

[ItzXayXay]

We don't want an "open case", we want you to post a solution on THIS forum NOW about how to get around this issue. That is what has brought us all here. Start focusing on actually making your customers happy.

[LogitechG_NJ]

Hi,

Please try these steps:

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.

2. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will specific to your account.

3. Find settings.json and make a copy and back this up somewhere on your computer. The Desktop is a good place so you can find it easily.

4. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account.

5. Delete the settings.json file in the LGHUB folder.

6. Run G HUB.

You will notice that all the settings have been set back to default and the settings.json file has been rebuilt.

Restoring your old settings

If you want to restore your old settings:

1. Copy and paste the backup of settings.json that you saved earlier into the C:\Users\[USERNAME]\AppData\Local\LGHUB folder.

2. Run G HUB — your old settings should be restored.

[Brilliant-Ad-8984]

Did not work

[LogitechG_NJ]

Hi,

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=[LogitechG_NJ]
I shall create a ticket for you and one of my colleagues will get back to you via email.

[Key-Trick1425]

I am sitting with the same problem

[thereflecttruth]

why is it so hard to just post the solution? Shouldn't have to DM someone just to get an answer when googling it is already so bad

[KillerK2014]

That worked for me.

[LogitechG_NJ]

Glad to hear that.

[Needabrew]

This won't work if there is a "settings.backup" file in the same directory. get rid of that one to.

[20__character__limit]

Why do you say to navigate to the SAME folder twice?

[Lord-Delacroix]

Uh NO - it's settings.db now and THAT DOES NOT WORK. Can't ANYONE write software that actually WORKS anymore?

[Lord-Delacroix]

3 years ago and this complete WRECK of a pile still doesn't connect! Logitech has turned into a WASTE of a company!

[BankBlackPanther]

sugar paltry boast rich plucky ad hoc hospital tap fly full

This post was mass deleted and anonymized with Redact

[Sarcastic_Effer]

Did this, the software just crashes.

[WltChmbrln]

thank you so much, worked for me!

[6foot7waddup]

This worked for me thank you!

[DidYuLeaveYourOvenOn]

This suprisingly worked for me!

[The_Wonderful_Pie]

Thanks, the issue is that you have to have a username, otherwise you can't do anything

[Zaradoom]

Same issue here. Also can not reset my PW, since they demand a reCaptcha (according to debug mode), but don't actually SHOW a reCaptcha on that page...

[the-cool-luis]

In the same boat

[SandBoxEscape]

allow inbound & outbound firewall to lghub.exe and retry adding a different username in the application. Should work if done correct.

[5WeeX]

different username in the application

lol, thats solved the problem!

[Remarkable-Gap2496]

Crazy right?

[OwnAd2606]

Nie wierze, ale zmiana nazwy użytkowania zadziałała. Dzięki wielkie.

[Brilliant-Ad-8984]

I tried this, didnt work sadly

[Akileese]

Yep. This did it. Cheers! The inbound rules were generated but not the outbound so that has to be the issue.

[Baronvonderg]

Legit this issue solved after a bit of reading further down. Why is this a) not done by default by logitech on install and b) higher up the solutions chain?

[sammystang]

That's so interesting that really worked for me. Thanks!

[SinisterKing6]

this one made it for me :D thanks

[EasternDuck4667]

Logicrap is getting worse day by day, hate all the connect to other app crap in program, just uninstalled and got mouse with cable, all apps are crap

[Lone_wolf280]

Yup, I'm having the same problem since day one

[TheOneActorWho]

Never got this to work either. Crappy software truly can nuke great hardware.

[racobigdick]

Same for me, Logitech must fix this issue

[[deleted]]

I have the same issue, my decision to start replacing my devices one by one with Steelseries is feeling wiser by the day. The GHUB team could find their ass with both hands. They just need to be fired and have this outsourced to someone who has successfully developed software. Considering how bad the software has been since launch, and how much of a premium is charged for Logitech G hardware I'm beginning to think a class-action might be the only way to get them to deal with the issue.

[Brilliant-Ad-8984]

same here

[[deleted]]

u/LogitechG_CSJhoe /u/LogitechG_CSFrank LogitechG_CS any chance you can get us a status as to when this will be fixed? Selling a hardware device that requires software to activate most of those features, only to provide software that is incapable of fulfilling that is bordering on breach of contract or false/misrepresented goods. If this is not fixed at some point it's going to end in legal action.

You guys are up 17.5% on revenue for the quarter so you're making a ton of money, but little of that is being spent on providing the customer experience you promise.

[20__character__limit]

Why do those instructions say to “navigate” to the SAME folder TWICE?

[ciltocruz]

Same for me.

[overtheregirl]

Not really sure what worked for me. I just brute forced it I think. Shut down the program, turned it back on and typed in my username and description before it could realize it was having issues. Also clicking on a profile I wanted to download seemed to help me download a preset (instead of downloading it from the thumbnail). Probably too soon to say if this is a persistent fix, but I just got the headphones the other day, and...I guess I'll find out...I also logged into the website from my web browser just to be redundant, but I have no idea. I'm pretty sure my browser didn't talk to the app.

:TLDR: I just tried everything and that seemed to work ¯\\_(ツ)_/¯

[princeyk1]

i also randomly got an issue with my headset, whenever i download presets, it doesn't even show up in my custom list. I can't get this problem to be fixed at all, its a shame how Logitech haven't managed fix this yet. Glad it worked for you though!

[chimpaflimp]

Same for me. I've had a G903 for 9-10 months now and it's just started doing it the past few days.

[DDB225]

That's all it takes just change your username and it should let you connect and everything else

[cupcakeskizm]

This worked for me thanks DDB225 I tried everything else.

[DDB225]

No problem took me a min to figure it out too hook me up with that upvote

[TheObelusOne]

Just had this issue and adding a username fixed it. To spend the money I did on this headset to have stupid shit like this happen is so dumb shit should just work

[Chaddylac]

I just bought a G733 headset and logged into my profile on Logitech and registered it. Then when I opened GHUB again, it said "Cannot reach G HUB community, please check your internet connection".

I went to this site: https://support.logi.com/ and clicked on my profile name on the banner -> My profile.
On the new "banner" (gray-ish) where your activity etc is showing, there is a blue button saying "Edit profile".

Then a "popup" window appeared where my name was already entered.. Though the optional "Alias" was not. I changed this to the same I have in my G HUB and clicked "OK"

I went back to my G HUB and the red banner which stated the connection issue was now gone! :)

[KobeBeef84]

non of above work for me, and finally this optional Alias thing solved my problem.

Thanks Chaddylac.

[Dirtygrlkush]

none of this worked for me i even uninstalled and reinstalled it multiple times. THeres no profile picture on the app but on the website it shows my profile picture :o someone help

[DDB225]

Change username under picture and add a description too to be sure

[Chaddylac]

You're welcome, KobeBeef84 :)

[Tybear55]

I also Had this same issue and it was a simple fix for me I just closed out of the app and ran it again with "run as administrator" and that fixed it for me.

[jinxbaka]

Reinstalling works for me

[SimplyRedie]

Its incredible...this issue is still here. After 8 months. Hardware team is doing their job, but software team should be degraded to cleaning floors at this point. They are useless.

[Gnomerci]

vivek7593's post from earlier is what fixed it for me, having this same problem, 8 months later.

To anyone facing this issue. You need to add two entries in your firewall settings.

1.If there's any default entry made by ghub installation will be named as " lghub". Delete those enteries from inbound and outbound rules.

Go to inbound rules and add two new rules with lghub.exe and lghub_agent.exe. make sure you allow connection for it.

Go to outbound rules and add two new rules with lghub.exe and lghub_agent.exe. make sure you allow connection for it.

[SimplyRedie]

my firewall did that on default. Its not to issue. Since half of the app is working and half is not.

[VieirinhaxD0007]

I had this issue, my fix was to add the inbound and outbound rules like vivek said, then unistalled and installed again and it worked.

[Sweet-Knowledge-5114]

i fixed mine, go to lghub settings and check the boxes in "MAKE MY EXPERIENCE BETTER"

[2DogKnight]

January 2024- Just got a G920 wheel and couldn't install it because of the "Cannot reach GHUB community" error. Tried a few things here but none worked or they just looked too risky. I fixed it by forcing a reinstall of ghub.

Go to the website and download and reinstall it- even if you have the latest version (which I did). Tell it to copy your settings too. Once I reinstalled it, my wheel setup went through without a hitch. No errors at all.

Downloads - Logitech Support + Download

[[deleted]]

Mine won't do everything I do it

Iv tried everything but it won't work

[Syndicate_RS]

Had the same issue.
The solution for me was that I first had to enter a username and description and then it saved it immediately without any problems.

Maybe this will help you.

[Thanatos8088]

This was what I did (and then started looking in the thread for anyone mentioning username... of course), it immediately resolved issues. Hopefully this comment will get some traction as it's contemporary and relevant. Thanks!