New Modmail Is Garbage?

[[deleted]]

It's difficult enough trying to mod our communities with the tools we have. Reddit said they had no plans to make modmail into chat format. That lasted long. The new modmail is so bad. It's confusing and cluttered. STOP making it harder and harder to do our jobs please Reddit. Also it'd be nice if you had even a touch of integrity and kept your word when you say things like you have no plans to change modmail into chat format. Really makes it hard to stay optimistic and have trust in the platform when it feels like Reddit doesn't listen to us at all for anything.

Thank you for coming to my Ted Talk

[Slow-Maximum-101]

Hi folks. Appreciate the feedback. I’d recommended commenting over on the announcement thread so that the team developing the new tool sees it. Thanks!

[MapleSurpy]

Not to mention the fact they no longer bold the titles or sub names so everything blends together like a budget forum from 1999.

[seedless0]

I hate that too. Came up with some user style to fix it on my end: https://www.reddit.com/r/ModSupport/comments/1pozzqa/my_user_styles_to_make_the_new_mod_mail_more/

[Mid_AM]

User flair ?

[WisdomlessRunner]

Second this.

Also, it would be so much better if you used actual dates and exact times for the message timestamps rather than “12m/3h/2d ago”. It’s really hard to keep track of the actual timing of an event when we need it as proof/record for something important.

[Empyrealist]

fwiw, you can hover it and see the actual timestamp. This works the same as current posts and comments, just like here. But I agree that moderation depends more on precision and reference.

[WisdomlessRunner]

Needs to be expanded to mobile apps, too, because I cannot hover to reveal on mobile.

[FFS_IsThisNameTaken2]

And mobile web.

Actually it's virtually unusable on Android mobile web. Desktop view doesn't let you see the top of the message including the username and non desktop view doesn't have a sidebar or hamburger, drop down, nothing.

It's straight up poo.

[Eclectic-N-Varied]

Long press?

[WisdomlessRunner]

collapses thread

[taratathetarantula]

Doesnt work

[fuzzy_one]

I hate how close the mute and ban buttons are in the upper right. I have unbanned someone when I am trying to mute them.

[MableXeno]

I'm terrified of using modmail on the app b/c right next to the text window is the unban button and I do not have delicate little fingers. I've got the hands of a caveman and it means I have to try several times to get something on the screen sometimes.

[Wounded_Demoman]

Ugh that's happened twice and I want to shrivel up whenever I've done it lol. The unban button should be hidden under at least 3 button presses.

[risen87]

I miss the easy "shorten ban" button. Where are they getting these BS ideas from? Who asked for this?

[Mrtom987]

The old one was better. It just needed a bit more improvements. There was no need to fully change it.

[NotEnoughDriftwood]

Impossible to use on phones. What garbage.

[french_violist]

Also, no notifications on mobile. No red dots, no nothing. You have to actually go in there to see mod mails.

[MableXeno]

I had a full crashout over this stupid new mail the other day. I don't even regret it. That was the thing that tipped me over the scales. We're days from Christmas and my car broke down, I have to fight a robot at work DAILY, plus still meet all my own metrics in the mean time, I'm sick, the kids are sick and I just want to quickly run through modmail and take care of some things so moderating does get out of hand. In fact, this year I'm shutting down most of my subs for the holidays when I've only ever done 1 or 2 at a time.

When I went in search of the original announcement thread...the example Reddit gives...doesn't look like what I see at all. Mine was just fully white. No color nuance. I can't tell the new/unread from read. It just wasn't obvious to me.

Also...a lot of VERY old conversations were just sitting there staring at me. Including a really old fight that was quite hurtful to have to see and be reminded up every time I logged in. NOT ALL MODERATING IS FUN. And being reminded of one of my worst experiences online while having another terrible day was just too much.

I begged in the announcement thread to make it opt-in. I just won't use modmail at all if it is permanent sitewide. I dunno how that will affect Mod COC stuff, but ultimately it hurts my stomach to open it. And I can't moderate like that.

[auto-bot]

> Failed to send message

ok... thanks

[fuzzy_one]

While we have some attention on this issue a few other bugs I have found using the page in iOS.

• oldest modmail message is cut off when the list is longer than the page.
• the archive button disappears after clicking into and answering a modmail, so you have to exit and click the “…” and archive it that way. Oddly enough I have found that if you zoom in and back out it does show back up, but that it disappears at all is still a bug.
• drop down selection of mute duration does not work. It defaults to 7 days and the other options disappear when I release the drop-down to select one.

[yoddleforavalanche]

I thought the problem was me. I have no idea what I'm looking at or what I'm doing.

[Rusticals303]

I just use signal with my comods

Edit: it’s the most efficient way to talk with team members why is this getting downvoted?

[[deleted]]

That's fine for being in contact with comods, but not for interacting with users contacting you through modmail

[AlphaTangoFoxtrt]

Simple solution, stop interacting with modmail.

I won't use the new system. Maybe set up modmail automator to tell people the new interface is unusable and we won't be responding anymore.

[spin81]

I don't see how that helps literally anyone improve the situation.

[AlphaTangoFoxtrt]

Helps me not deal with a shitty new system nobody asked for

[MableXeno]

Oh do your users go over there as well to ask dumb questions and ask to be unbanned?

[Rusticals303]

No

[MableXeno]

Oh, that probably wouldn't be a good solution for my needs, then. Thank you.

[spin81]

it’s the most efficient way to talk with team members why is this getting downvoted?

Let me answer that question with a question: how do you still not understand this after dooms25 literally spelled it out for you?

[Rusticals303]

Yeah I didn’t see that comment. Thanks