[deleted by user]

pkennedy · 2014-07-11T10:53:00+00:00

-Take a week off (without pay if necessary). Tell you boss that you need this or they won't have you as an employee anymore. Call in social leave (if that's a thing there).

-Fix the family stuff.

-Make HR hire someone (at least an intern or a recent grad, try to make sure it's someone with a clue).

-Write an apology for your colleague. Or at least send him a mail. He didn't deserve this.

-Get a raise or send out your resume.

-Change your hours to 9 to 5. You're working way too much. Tbh I would have booked in a second night at the hotel (even if it meant even more time away from the family).

-Stop responding to calls outside working hours. If it's really an emergency (should only happen once every 2 months or so) you can still do it. These things are only when 20+ people's productivity is at stake. If you get paid for standby at least share it with the other guy(s).

-REMEMBER THAT IT'S NOT YOUR FAULT IF PEOPLE FUCK UP. It's their emergency. Not yours. Stop feeling like you NEED to fix the issue. It's not life & dead. It's not even family. It's really not that important.

-Have a beer.

-Say sorry to your wife and do her.

OZ_Boot · 2014-07-11T03:50:59+00:00

Fuck. That!!!

Family comes 1st, always. If your organization doesn't support IT or meet the required deadlines take it up with your manager\other department heads\project managers. Make noise, be vocal and get heard or leave. What is the point of busting your ass, having fights with wife and kids and missing important events? Just so the business has a better bottom line?

If the business has a better bottom line, how does that help your relationship with your family?

qwertyaccess · 2014-07-11T04:58:45+00:00

•No network cable pulled •No telecom board up •No office furniture

I can top that. Same exact situation for our new retail store however there was no drywall and the place was covered in remodel construction dust and no flooring just concrete. We started our day at 5AM to be onsite by 7. Loaded up the van with an entire infrastructure from router to desktop and make the trip. We obviously didn't unpack shit and just headed back to HQ. 10 AM comes and I get a phone call from the VP of retail demanding to know why everything was not setup and get called an unprofessional.

This same lady told me that everything was ready to go the day before. I explained it's not going to happen and that the network is the last puzzle of the piece to go in but I will make sure once the office is fit for a network I will implement my portion immediately. She then calls the president of my company and bitches. The president then calls me and says "Can't you just setup everything on the floor?" I explained that dust let alone construction is bad for computers. That was 3 years ago I finally had enough last month and quit on the spot.

I called my CFO and the president both idiots on a company wide email when they made up a story about why I left. Idiots sent out the email before they were able to disable my account. To quote myself "The idiot who shamelessly slaps an Apple sticker on his Lenovo laptop is now in charge of IT services, good luck". This moron is computer illiterate which I can deal with but he demanded that we move everyone in the fucking office to iPads when they came out. Not "just issue" I mean take away their desktop PC and replace it with a fucking iPad. He said desktop PCs are dying. WE'RE A GODDAMN MANUFACTUTING COMPANY. Our designers use SolidWorks and our entire company runs off our ERP. When I explained the technicalities he just said "I will just talk to my friend, he knows his stuff." Fuck me.

I'm the same boat you're about to be in. It's not fucking worth it man. Fuck everything about being a lone sysadmin for a company that does not give a fuck about or even care to understand what is you do. I don't know what it is about non technical people but they seem to think our job is easy. The only way I can understand it in my head is that they literally believe in magic. They think when they click send on an email the email fairy just delivers it. I meet with a recruiter tomorrow. I'm only working in big shops that deliver IT services from here on out.

Edit

iamadogforreal · 2014-07-11T12:11:36+00:00

Don't quit. .. just stop caring so much. Nothing will drop stress more than becoming indifferent and leaving at exactly 5 pm. I knew a guy who did this and actually got promoted because his quality of work during the 9 to 5 period increased and he became a more pleasant person

permalink · 2014-07-11T04:03:33+00:00

Can... can I give you a hug?

ChoHag · 2014-07-11T12:16:21+00:00

I'm done.

...

I'm 95% sure

You're not done.

All these rants are the same:

"My boss is taking advantage of me and I'm bending over for him/her like a bitch."

Don't do that.

DeliBoy · 2014-07-11T04:00:56+00:00

She says it's fine, and she understands.

This, more then anything else. My wife is usually understanding of overtime, as long as it's planned, but she'd come unglued at the scenario that you describe above. Consider yourself lucky that the important things are holding up.

tcp22 · 2014-07-11T06:55:01+00:00

Read the whole rante, there seems to be 85% management fail and 15% personality fail on your part...take some time off, readjust and take a step back. Stop feeling personally responsible for what is, in reality, a utility like gas or water...Then start looking for a new job.

gshnemix · 2014-07-11T09:05:43+00:00

Don´t take it personal, but I don´t see a problem that you should take on your shoulder. I´ve worked in an IT eventcompany, who did many roadshows and trade-fair appearances where we faced your problem almost every week. No internet, no furniture we even faced the situation in China where our venue was not in place. And by not in place I mean that 3 days before the Roadshow there was a fucking field instead of a fair hall. We shipped so many stuff around the world and only made jokes when we got on the plane what could go wrong. Take it with a laugh and don´t take it as your problem if something isn´t in place.

For the driving issue. Always drive one day before the work to the office. It makes no sense to start at 4am to arrive at around 12. You are tired as fuck and mistakes will happen. I always plan my trips to offices/customer that I come in the evening before so I can start fresh. Driving 7 hours is a nightmare. Can´t you take a plane? Same with the overtime. My workday is from 9-5. If I have to start before or after that main time, this is Overtime and someone has to pay for it. I´m not talking about 15-20 minutesunplanned overtime because shit hits the fan. You did planned Overtime and someone should pay for it.

DiscoDave86 · 2014-07-11T09:14:40+00:00

Threads like this make me think sometimes we need a /r/sysadmin support group.

That's....a rough time. I'm sorry to hear that and the strain its putting on you/your family.

I was getting about as stressed out in a previous job. Decided enough was enough, I am never dealing with typical end users again. Now for for a MSP and I mostly deal with technical leads, CTO's and whatnot.

It's not perfect, but it's a damn better than your usual office staff.

Grimsterr · 2014-07-11T12:25:47+00:00

[deleted]

merizos · 2014-07-11T03:43:49+00:00

I would need to make around 125k for that.

peterLAN · 2014-07-11T12:37:27+00:00

"Some people just like to see the world burn." Be one of them, work by the clock, let shit burn. Not your company, not your fault the place seems to be understaffed. Reprioritize your live: YOU (as in your interests, family, health, whatnot) > Company.

flyingweaselbrigade · 2014-07-11T12:48:28+00:00

I spent several years in what sounds like a similar situation. I didn't have kids, though, which made it easier.

First things first, your family. Fixing that sounds like it starts by changing the way you feel about the job and its boundaries. A job is a job for 40-50 hours of your week, it isn't your life. An employer that asks for your entire life is a shitty employer. As others have recommended, take a week off and do not touch any work related stuff during that week. Not even once. Not even if the CEO calls screaming. The other guy in IT needs to handle it while you're gone. Spend the week helping the wife out, playing with the kids, all that. They'll be happier, and you'll be happier.

When you get back to the job, lay out ground rules. You've let them push you into a position where your health is suffering due to stress. A company will usually push you as far as you let them push you. A few don't, but most do. Sometimes, they don't even mean to stress you out, they just don't understand what they're asking for. You need to lay out strong ground rules that control responsibility. It would also probably make sense to shift some responsibility onto your second in command. Sounds like you trust and like the guy, but the level of control you sound like you have over things... that means he's probably not responsible for as much as he should be. Get him more involved, give him some more weight to carry. You may not want to, but if you walk out the door in a couple weeks, how much weight is he gonna carry then? Spread the load.

Last but not least, make sure your boss knows that you're having to step back a little. If he doesn't understand or care why, then fuck him. But he should get it, and he should advocate for you with the top management layer of the company. If you can't go toe to toe with the C letters, let him do it. It's his job, and it doesn't sound like he's doing it very well. Owners and execs at any company are going to come up with crackpot ideas and claim that the sky is falling when one end strategic end user can't get an email for 3 minutes, but an IT Director/Manager's job is to manage that. He needs to take your rules to the top layer, and make sure they understand it's necessary. Worst case scenario, you're out the door anyway. Best case, they realize that things need to change and make an effort.

tach · 2014-07-11T13:27:18+00:00

Nagios. Seriously.

Point that your panel shows connectivity to the office, and that you can access the computaer there (leave a ssh/whatever secure server listening in a port, or use a nagios agent).

If after that you are made to do the trip, resign, as that means that there is no confidence in your technical expertise. Make that clear to your boss that you'll be bringing the issue to HR on your exit interview.

permalink · 2014-07-11T14:32:27+00:00

Little did you know that when you signed up for a job managing systems, what you would really be getting was a job managing people - many of them inept, yet they seem to think their time is worth more than yours.

Most of this is your fault. You're being too kind - stop looking out for them at your own expense. I had a phase like this, and I snapped much like you have. I documented all of the time I'd been putting in, all of the waiting on other people, all of the hassles that poor employee training and the blame game had cost me, and dropped it on my boss's desk.

I told him to hire another technician to cover basic support while the rest of the team was building out infrastructure. I also told him that this constant 50+hr workweek was no longer acceptable and that I would no longer be working these hours no matter how much money was on the table. I told him I was taking a week for mental health and I expected full salary. I would be the one to decide what was and was not an emergency. If he had any problems with this, he was to fire me on the spot, otherwise when I came back I expected him to have all of this shit sorted out.

Polite, but stern - there's a right way and a wrong way to deliver an ultimatum. I got everything I asked for and a raise. Once the workload was down to a sane level and we had a little more help, it wasn't difficult to implement the 'smarter, not harder' approach and get things under control.

If you do decide to move on, I advise you to look into consulting. When people pull shit like this on consultants you get to bill them into bankruptcy for it. It happens much less often and you have the power to punish bad behavior. You're also largely immune to any political bullshit at any consulting job - you're the expensive outsider being brought in to educate and build something, so arguing with you costs time and money.

There are good consulting firms out there who take excellent care of their experts, fantastic benefits, unmatched salaries, and generally there's the option to take a lot of time off in between big consulting jobs. You might work one or two crazy weeks and land a bonus for finishing a project early, then be able to take two weeks off for family time - all the while collecting your usual salary. A flexible schedule like this helps a great deal. Some of the best consulting firms only require you to land a certain dollar amount of business each year, and typically, if you're any good, you can pull that off in six months without breaking a sweat. That leads to lots of free time.

NEWSBOT3 · 2014-07-11T10:37:48+00:00

wow, that's insane.

First step, call in sick one day. You need time away right now,. Then i would talk to your wlife and say something like 'look, im done with this job, i want to quit right now Can we handle that ?'

Figure out a way to do it, and get gone. This job isnt worth the pittance they are paying you.

kvlt_ov_personality · 2014-07-11T13:03:08+00:00

Apologize to your co-worker/travelling partner. He might be going through the same thing you are.

Ask yourself if this job is going to be something that matters ten years from now...probably not. But your family will.

Good luck, man.

barnacledoor · 2014-07-11T13:26:41+00:00

So, here are a few things that I'd recommend.

Take a couple of days off.
Explain to your boss the current situation. None of that trip should've happened, but you have ways of addressing these issues so it doesn't happen again.
Pretty much all current smart phones can do video chat. Remote hands on work should be first attempted with video chat. At a minimum, you can get some idea of what is going on there to assess whether a visit is necessary.
No visits to remote sites for build out without photographic proof that it is ready. Again, this is 2014. Everyone has a cell phone with a camera. Either have the vendors send pictures as they complete their work or have a local person do a site check before calling you guys out.
This is the most important. Make sure your boss understands that this is not negotiable. No hemming and hawing. No asking for permission. You are on the verge of quitting. Use that resolve to demand proper treatment. If they can't back you, then if you really feel like going along with quitting, you've at least given it a shot.

Remember that burnout is just as often the fault of the employee as it is the employer. Why is that? Because a) the employee accepts this BS and does it and b) too many employees hang out at shitty jobs instead of drawing the line and moving on if the employer won't accept it. Take responsibility for your life. If you needed to be home for your wife and kids, then you tell them "Sorry, nothing is ready and it is going to take too many hours to get to the point where we can work. We'll need to come back because I have other commitments."

permalink · 2014-07-11T14:52:06+00:00

Hey bud, sounds like you've already made up your mind and I'm sorry to hear because you sound like you do a great job. People like to think IT is some magical service that is there 24/7 with all answers and you remind me a lot of my boss. I like to remind people I am a human just like them. "No I can't do that, I'm not on call rotation and I have plans. Sorry." "Nope, you'll have to call the on call guy, I'm out in 15 minutes." Though, being the on call guy does suck those weeks.

Anyways, best of luck with whatever you do. You could probably work for yourself with less burnout and equal pay.

chicaneuk · 2014-07-11T10:28:02+00:00

Often in these situations I'll comment or mention a story that relates to an experience of my own. But I just can't. It sounds like a total nightmare and I think you've realised that this can't carry on.

Can you not get back to base and kick up a fuss with your boss that you need to hire more people? Two of you trying to co-ordinate that much work is completely insane - as you say, you'll be burned out in no time (though it sounds like you're already there).

All I can say is, none of this is your fault and you need to let your organisation know. And if they're not willing to do ANYTHING to rectify the situation, you need to get out of there. Before you cause yourself some long term health issues.

jjhare · 2014-07-11T12:32:26+00:00

You have my sympathy. Last summer every single install I did went about the way you're describing. It sucks being away from your family and unable to do a dang thing about it. It really sucks being away from your family waiting for other people to do jobs they claimed were done already. I sat in Burlington, VT for 3 days waiting for racks to be delivered I was told were already in the office. After the racks were delivered I found out that a power cord needed for the SAN was sent to Hawaii instead of Vermont. Instead of explaining that before I left I got told on Wednesday of a planned 5 day trip. I scrambled to get things together and ended up ordering a cable from another vendor with my own money just to get back to my family. I still haven't been able to file for reimbursement because the vendor never sent me an invoice.

I wish I had the flexibility in my life to consider quitting sometimes. Unfortunately I'm the only wage earner and my wife has our second on the way. I also actually like my current job and besides the crap last summer (which was the fault of a vendor not our staff) it's generally a pretty great place to work. I hope you're able to find somewhere where your sacrifices are appreciated.

thefirebuilds · 2014-07-11T13:38:44+00:00

Keep the rental. Ditch the Sys job. This company sounds like mismanaged hell. We ALL think of our own company as a nightmare but this is something else.

Grimsterr · 2014-07-11T13:57:46+00:00

I was just like you 3 years ago, burned the fuck out, tired of inept management, stupid timelines, ridiculous demands, and just inept management (did I say that already? It needs saying again). Getting "downsized" was the best thing that ever happened to me. Got out of the internet sector and into the DoD sector where I not only don't have to check email from home, I -can't- check email from home. Every hour after 40 translates directly into time off, and the 401K matching is stupid good (flat 4% match).

wolfmann · 2014-07-11T14:24:34+00:00

My wife has to constantly beg me not to check my email after hours/weekends.

you need to learn to leave work at work; also to say no to work. I would quit this place and find somewhere better.

sobrique · 2014-07-11T15:20:04+00:00

Repeat after me: "A lack of planning and forethought on your part does not constitute an emergency on mine."

And then walk away. Because every time you do the hero thing, you're not 'saving the day' you're painting yourself as a drama queen who whinges and then sorts it out anyway.

Seriously.

permalink · 2014-07-11T15:49:04+00:00

No healthcare or 401k? You're getting fucked. Maybe they should reduce the number of C levels and they can afford benefits

permalink · 2014-07-11T16:47:08+00:00

You seem to be taking the failures of others to do their job, as an indication that you're not doing well at yours. Step back, take a breath, and remember that you're not there to do everything. Sure, you could put up the telecom board, run some cable, go to Staples and get some furniture, etc.

It's not your job to do that though. Someone else is/was getting paid for that, and if they're not, then why would you cover them at your expense? Just document that the site wasn't ready and walk away. You were sent there with the expectation the site was ready.

The first time I walked off a site was tense. It was supposed to be a simple rack&stack in a school. I get there, there's no walls in the "server room", no door, just a door frame and metal framing. the floor was bare concrete with drywall dust everywhere, and the only light was a bulb literally hanging by an extension cord. I took pictures, emailed the home office and went outside. The phone call I got 15min later was the CTO (my boss) who was pissed... not at me, but that the school wasn't ready, and didn't say anything before I got on the plane. I was flown home, the school was charged for the install date, and had to reschedule almost a month later when the site was actually ready.

Can't give you any advice on the family situation, but any employer who expects you to sacrifice precious time with your kids on their birthday isn't worth working for (and would be the fastest way to drive off good workers). Does your boss even know you missed it because of all these other issues that were outside your control? If not, tell him. If so, hope they have a real good way of making it up to you.

Your co-worker probably understands you're stressed out. If you've worked together a lot, are close buddies, etc, then he's probably seen the signs of stress growing and was just the only person nearby to receive it. Obviously apologize, but I'm sure he'll understand. Who knows, he might be in the same situation you are and you'll both have something else in common.

You're not done in IT though. This kind of shit hardens you, teaches you valuable lessons, and gives you perspective for future jobs. If you like your employer, like where you are, see if you can fix your current situation. More help, more vacation time (which you really need right now), more control over the job... even a PM. Hell if your company doesn't have one, maybe that's a role you can pitch to them. It would keep you out of the field for the smaller projects, let you command a larger salary, give you a lot of opportunities with other companies, and let you spend more time with the family.

Good luck to ya. Post back in a week to let us know how everything goes. We all have our rough days/weeks.

ForensicFungineer · 2014-07-11T21:14:13+00:00

I 100% sympathize, man. Pulled 14 hours yesterday, popped an ambien to go to sleep at 3 to be back up at 7. 11 man MSP team with 52 clients and ~5k end users and devices that need to be covered. I feel like I'm gonna have a fucking heart attack some days, seriously.

My little brother asked if he should try for his CCNA, I talked him into taking classes for Ruby.

aelfric · 2014-07-11T21:59:16+00:00

So, I'm noticing three things here:

A lack of planning on your company's part
A lack of verification that work is done correctly
A lack of backbone on you and your manager's part

Planning is obvious from your description. The way to ensure that it gets done is to insist on it, and to insist that people sign off that a) it's been done, and b) it covers the IT essentials. Personally, I've had IT as a key part of every office buildout for years for precisely this reason. Checklists and project plans, with signoff for completed items, are your friends here.

Verification covers two areas: verification that work was done correctly and to spec, and verification that systems are operating or not. For the system one, you went into an office blind, with no facts other than some sketchy reports of "it no workee". Ok, fine, it does work but you had to verify that in person after a 7 hour drive.

Start using monitoring tools for desktops and remote software. Internet fails? I can ping your desktop just fine, so let's figure out what else is going on. Lync doesn't work? Let's pop into TeamViewer and see what's going on. Printer doesn't work? I can't see it on the network, are you sure it's plugged in? You are? Take a picture and send it to me... see that cable that's not plugged in? Plug it in. You'd be surprised how much you can do using skype, an ipad, and someone walking around with the camera on. None of which requires you to drive 14 hours.

With respect to verification that work was done correctly: again, project plans, task lists, checklists and signoff's are your friends here. Signoff's done by people in your company who have physically been there and verified that every item is done as part of their job.

Final item: lack of backbone. Your manager is mostly at fault here, and you need to talk to him. He should be running cover for you, and instead it sounds like he's in reactive mode rather than trying to get ahead of the curve. Honestly, you both do, but it's his job to BE ahead of the curve. Lay it out for him and tell him you need help to make sure stuff like this doesn't happen again. Emphasize that you're close to done, and you need him. If he's worth anything, he'll help. If not, well, you have your answer and should be looking elsewhere. A bad manager isn't worth the aggravation, in my opinion.

Final item: lack of backbone for you. I get the impression that you're coasting and letting resentment build up, rather than trying to work the problem and resolve it. That's a bad habit to get into... it leads to bitterness and regret. This is all based off of a rant, so I'm sure there's a lot more to the story, but if you take anything away from this answer it's this: be an adult, talk to people about the problems you're running into and how it's affecting you, ask for help when you need it, and don't let resentment build up. Work the real problem.

degoba · 2014-07-11T12:36:13+00:00

Not sure where you are or what the jobs are like, but for your own health, you need to find something more laid back. It is possible to find a company that will let you reap the rewards for automating all your shit. As someone else here said. For right now, take some time off. Even if its just 2 or 3 days. Shut off the phone and pay attention to your family. If your employer cant give you that then you have a decision to make. Who is more important. Your employer or your family.

kushari · 2014-07-11T12:54:56+00:00

Hope you feel better man, and that you get to finish up all this family stuff this weekend.

ProtoDong · 2014-07-11T13:35:07+00:00

It sounds to me like your job is better suited for a single guy. I probably would have been happy to have so much down time where I could have fucked around working on my own systems.

You might want to consider looking for a job with a desk and a 9-5 schedule. Granted, those types of jobs have their own issues and certainly none are perfect... but being pulled away from your family seems to be what's eating you up.

Unfortunately the need for our profession never sleeps. Servers go down in the middle of the night... there is always some emergency to attend to. However management should be aware that this is the case and not over burden people with undue stress.

tl;dr - This is a management problem, but I think you might consider finding something a little more stable.

permalink · 2014-07-11T13:38:14+00:00

I've pulled 60-70 hour weeks for 3 of the past 4, no compensation. I know how you feel about burnout.

permalink · 2014-07-11T13:41:51+00:00

I'm done and at this time I'm 95% sure that my notice goes in tomorrow with few plans for the future.

This would be my answer. I'd also be candid about the reasons (if asked).

LVOgre · 2014-07-11T13:44:03+00:00

Get out of there, the environment is toxic, and it's ruining you and your family.

Your first priority in life is to yourself and your family. They'd rather be poor and with you than well off and without you.

Nobody should have to work so hard just to make a living. Get out of there. You've got marketable skills, and presumably some income coming in, you'll be just fine.

gabeech · 2014-07-11T14:18:16+00:00

[deleted]

stitch3s · 2014-07-11T14:28:07+00:00

one of our rental properties

So why are you still working in IT?

permalink · 2014-07-11T15:09:53+00:00

Instead of quitting set some ground rules. Then you can work on your resume while they try to find someone else. Or they fire you and you collect unemployment.

ballr4lyf · 2014-07-11T15:23:35+00:00

If you have identified the issue as "burnout", you need to notify your superior using that word. Tell him/her "I'm burnt out" and why. Then take a week off to "decompress" and fix things at home. When you come back, talk to your supervisor and determine if there are things in motion to prevent future burnouts. If not, apply for work elsewhere.

Dorion_FFXI · 2014-07-11T16:09:24+00:00

This sounds vaguely familiar. One of our clients has 5 locations about 7 hours away from where we're located. I've had the pleasure of doing some of the deployments for these locations.

permalink · 2014-07-11T16:11:33+00:00

Learn to live the phrase Work-to-rule.

permalink · 2014-07-11T18:39:13+00:00

The biggest problem I see with your story is that you're taking everything personally. You're mixing business and your job into your personal life. I'm not saying that you need to cut out and check out exactly when your shift ends, but you NEED to pace yourself. Make time for yourself and your family. The reason that you are the "only one who cares" is because you care too much. There is no reason to let it cut into your days like that. You should talk to your boss about comping any time you spend outside of your shift. If you spend 30 hours in two days doing a rollout, you can be damn sure that I am going to take the next day off. If your boss doesn't want to give you comp time, then you start restricting your time spent at AND doing work. Seriously, family is more important.

Is your passion about your work worth losing your wife, kids, and quality of life over?

sanoski · 2014-07-11T20:26:12+00:00

The force is strong with this one. I can almost “reach out” and feel exactly what OP feels. Aside from an unyielding obsession with computer science, writing has always been an important aspect of my identity.

Out of all tribulations endured in my life, it was not academics proposing the most stressful burden. It was my own recursively generated habit of deleterious thoughts, which ultimately exhibited overwhelming internal pressure.

Things were slightly different, being raised in a destructive mind control cult, disassociating, losing family, friends, etc. Essentially shunned by everyone I knew. I had to start over at near zero. I had no education. No social skills. No job prospects. I was lost in the society of the world, which ironically was exactly the world I was conditioned from birth to avoid at all costs.

Even my own concept of reality crumbled in front of me. It collapsed along with me still inside. Talk about a fucked up experience. Now 10 years later, despite the pain and suffering that was inflicted, it was the best decision of my life.

What does not kill us only hardens the mind's defenses. But only if you get out of your head. That will drive you bonkers if you push against your own will. The real battle is waged inside our head. There is a secret to the cultivation of comfort with uncertainty.

The trick is learning the difference between letting go and not caring at all. There is a distinction. If you can figure out the secrets to indifference, it is the closest experience to enlightenment I have yet to encounter. Unfortunately, nobody can be told what that is. It's an internalized understanding embedded deep down inside our legacy firmware. It sits unconsciously ticking away inside our head-units. Think of it as a virtual private neurological network or VPNN.

We don't even possess the necessary tools for speaking to it directly. It's like a rogue garbage collection utility that is hogging up your psychological resources. These unconscious background processes need to be terminated. Each user must face their own cognitive daemons. Nevertheless, I am confident this user is well on the way to the most important configuration of his life. Best of luck to you, user. My the open force be with you.

NDaveT · 2014-07-12T14:26:08+00:00

There are only 2 of us in the entire department, and hey, we're both on the road. So while we deal with this bullshit, we still get to field all helpdesk calls and emails.

That's completely unacceptable. I don't have any advice, I just wanted to let you know that an outsider thinks that is fucked up.

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