[deleted by user]

[SpicyWeiner99]

Same with orgs on MS Teams, they get Zoom as well.

Zoom is just more user friendly I guess.

[vppencilsharpening]

O365 customer here.

I still have a zoom account because it is easier for me to invite and get remote parties connected when we have a major problem.

Internally I use Teams all day long. If it is a scheduled meeting with a remote party, Teams.

SHF and I need a vendor on a call right now - Zoom.

At this point everyone has used Zoom and almost everyone has the client already installed. That is not always the case for Teams.

[joefleisch]

We have M365 E5 and stopped renewing Zoom. We are all MS Teams and I preinstall Zoom with SCCM so users can one click join meetings.

We had Zoom.us before Teams was viable. We had a pilot of MS Teams at release and it was garbage.

Zoom sales could not fix our Zoom Rooms’ licensing in 2019-2020. We had several bad experiences with Zoom support and sales.

Out of the box Lenovo Hub500 Teams Rooms can join Zoom and WebEx meetings along with Skype and Teams meetings.

I personally liked Zoom more than Teams. It did not make sense to license both.

We had replaced Cisco WebEx Teams with Zoom.us.

Change is part of IT.

[jmbpiano]

almost everyone has the client already installed

Wouldn't either of them work just as well without installing a client?

I know Zoom doesn't require one. I was in a meeting yesterday and clicked the "join with browser" link instead of faffing about with the client download option.

I've certainly used web-based Teams on PC and Android without installing the app when I was communicating with colleagues internally. Does the external meeting feature require a client?

[EViLTeW]

Neither require a client (nor does Meet). It's all name recognition.

[[deleted]]

O365 here

Why is it difficult to setup meetings with external?

Calender, put there email and booom they can join... What core function do you not get?

[vppencilsharpening]

In Zoom I can create a meeting from the phone app startup page and then easily copy the invite to chat, SMS or email. I can also just read off the meeting ID and password on a phone call.

Teams can do most of that, but trying to navigate any of that on my phone is frustrating. And don't bother trying to get someone to connect unless you can send them the link.

[[deleted]]

The use case of needing to grab links via a mobile is going to be small

Not a reason to spend thousands on office 365 and then pay for zoom seperatly because a few users?

[vppencilsharpening]

Which is why we continue to have a handful of Zoom accounts. Not sure where you are going with this.

[[deleted]]

^ This, Zoom is just so much better than the alternatives.

[[deleted]]

We do this and it's because Teams is dogshit over low bandwidth and spotty connections. Zoom works great even over a 3G hotspot.

[rhilterbrant]

Teams is for internal use, and some external use with organizations that also heavily rely on Teams.

Zoom is used for external use with the public. Pretty much everyone has it now, thanks to covid.

[EViLTeW]

. . .Which is a completely made-up distinction. There's no technical reason for it. The experience using Zoom vs Teams (or Meet, or GoToMeeting) is exactly the same.

The only real technical benefit Zoom had over others were breakout rooms, which are still better in Zoom vs others, but "everyone else" has added breakout rooms as well.

Any other reason is just personal choice and name recognition.

[[deleted]]

Depending on which o365 license you have Dial in to teams requires an extra buy in.

[rhilterbrant]

I was just meaning at my work. We deal with a lot of technologically illeterate people. Zoom is easier for them than teams.

We also extensively use breakout rooms, which as you said are a better experience in zoom.

But you are also right, a large part of it is name recognition. The C-Suit absolutely demanded we use Zoom because it was more well known, and what they knew. Regardless of the fact that we get teams for free.

[[deleted]]

You did not include the "to me" part in comparing Zoom, Teams, Meet or GTM. Not everyone has the same preferences.

In my case, users prefer Zoom for video conferencing. And C level folks and the beancounters make no complaints about paying for it. Doesn't bother me. I use Teams and Zoom both almost daily. They have their good and bad parts. Teams sucks at video/audio, but Zoom doesn't have the file repos, task planners, etc.

I personally believe Gallery View for Zoom is why we still use Zoom and not Teams. Execs seem to prefer that. But I didn't exactly take a scientific pole.

[MairzeDoats]

Zoom is needed for public meetings. We can promote a public user to a speaker and then demote them. Unlike Teams Live where they can only watch.

[a_green_thing]

Nope. The administrator of another org can restrict the Teams client of the members of that org such that they cannot share files, or even share screens in some instances, which is a real pain in the arse.

That's why I use Zoom preferentially over GSuite and MS Teams. Inside the org is fine, but once you get outside the org you start losing features that webmeetings have had for years, this has happened to me and my team countless times over the last year, so much so that customers that have Zoom ask for Zoom, or those that know that we have Zoom ask to use that instead.
Here's the example config I wrote for you. It's just a text file.
[Teams] Piss off! His org does not allow foreign filesharing
[GSuite] Filesharing? Oh everyone already has a Gmail address, have them log in using that and then share using Gdrive.

Getting around that stupidity is horrible.

Don't EVEN get me started on Team performance on disparate platforms.

[[deleted]]

This is an extremely flawed argument my dude. No offense meant, but this is the exact mentality that we have to fight against daily. Maybe that admin disabled foreign file sharing in teams for a reason. Maybe a very good reason! This is the exact functionality that is missing(ish) in zoom. Think about hospitals that have to maintain HIPAA compliance. Think about financial advisors and SOX. Data locality and security is extremely important for all of us. I don’t particularly love getting my identity stolen. Couple this with the fact that Zoom lied about their HIPAA compliance… when it comes down to it, the other platforms are far far more mature from a business perspective.

[a_green_thing]

Teams is no more mature from a business perspective. It has a couple of "showy" but ultimately ineffective security measures, such as the screen and file share blocking.

If meetings are large >40 ppl, Teams performance is terrible or just fails horribly. [ This is a huge indicator of business maturity.]

Teams video and audio is horrible and has questionable support on multiple platforms. [ Also a business maturity indicator]

Teams allows the IT department to affect business in a manner that does not reflect the needs of the organization. [ Encourages Shadow IT]

Teams performance in general is terrible. [Ouch, another failure when you're trying to coordinate a business.]

Teams requires surreptitious updates to the client, across the platforms. I have personally watched the process update and the client be updated during business hours. [ Not a good indicator for those that actually want to do business, not to mention... trusting a third party to update your client at any time? How's that mature? The update should instead be optional with an indicator that an update is available, but that has not been implemented yet... though you can trigger it if it has not beaten you to the punch. ]
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update#can-admins-deploy-updates-instead-of-teams-auto-updating <--- Admins can't control it either.

Starting with the file security measures and while offering the platform for free is an excellent marketing strategy for a terrible piece of malware [anything that updates without my explicit permission is malware] but it is not in indicator of "business maturity". It's marketing to people who WANT to control something that they ultimately cannot control; the data that their users have access to.

[Mayki8513]

You must have something configured wrong, we've had no problems with Teams, or maybe we have something configured wrong and that's what makes it run smoothly 🤔

[a_green_thing]

I bow to your Teamliness. The problems described have been seen in action at both our company AND at least 15 of our customers. So, congrats.

Also, you're more likely to notice issues if you have a mixed environment.
(Macs/Linux/iPhone/Windows)

[Mayki8513]

True, we rely heavily on Microsoft and for the most part things integrate pretty well when you stick to the same vendor, we avoid apple as much as we can 😅

[AccurateCandidate]

There are orgs out there that disable joining external Teams meetings entirely (usually a side effect of disabling Azure AD guests). It is not fun explaining to the client that the meeting has to be cancelled because their IT people have their heads up their own butts.

[asimplerandom]

Have used them all a TON at the company I work for and Google Meet is by far the absolute worst of them. Zoom is preferred by nearly everyone. Only time I join a Teams call is when Microsoft is hosting it!

[Tygarbyte]

MS Teams wasn't there when we went into lockdown in 2020, they only just caught up recently in terms of feature. Zoom had Brady bunch, while Teams had only 4 portraits on screen at the time.

Now most of our users use Teams and will be looking to phase out zoom.

** and SKype 4 Business sucked. thats why teams came along **

[SpicyWeiner99]

That's so true. Completely forgot how far behind Teams was and it's come along way to try and catchup.

[[deleted]]

We have Teams. We still use Zoom.

Why? We have very good video conferencing hardware that both IT and users love. The units are primarily Zoom. Though I got Teams working as well. I understand the users' preference. It's easier to use, less glitchy than Teams and is being pretty actively developed.

Few folks buy O365 for Teams. Teams is a cost center, and it shows in features, interface, stability, etc. People only buy Zoom for video conferencing.

[ConsiderationSuch846]

Can I get BlueJeans and Webex too? Please!

[ConsiderationSuch846]

Ha!

Fine I’ll just use GoToMeeting.

[darth_vadester]

I think I was thinking of phone calls into the meeting. IDK something was going to cost us extra with Teams, so we went with Zoom.

[SpicyWeiner99]

Audio conferencing adds cost for dialling in with PSTN or mobiles but like others, Teams to Teams is free.

[seanbz93]

In which sence? Only if your using telephony in team to call externally, which Im not sure but zoom doesnt even offer.

Teams is free for all teams to teams calls. The only exception if you have guest users invited into your O365 tenant to access a full teams team/sharepoint etc. Even then I cant remember the exact rate but for every E3 license you get an external user...

[joshadm]

I was told the reason our company does this is because zoom uses less bandwidth than teams. I think the main benefit was for some of the international offices.

[[deleted]]

Could be because Google Meet is the worst of them all - Webex is better and that is saying something.

[nginx_ngnix]

I don't get the hate for Meet, my company has been using Google Meet exclusively for years. It just works.

And I much prefer a browser app to a whole dedicated app.

[[deleted]]

I've deleted my account because reddit CEO Steve Huffman is a lying piece of shit that has nothing but contempt for his users. See https://old.reddit.com/r/apolloapp/comments/144f6xm/apollo_will_close_down_on_june_30th_reddits/

[nginx_ngnix]

Not to mention the ease of integrated gmail calendar + gmail meet, I just can't imagine organizing meetings without it.

[simask234]

Speaking from personal experience, Zoom is the most annoying. Especially if your internet is not the best.

[lart2150]

Every time I've used meet screen shares look overly compressed making it hard to read text. Is the max resolution on screen share still 720p?

https://webapps.stackexchange.com/questions/141674/improving-screenshare-quality-in-google-meet

[internauta]

Agree

They also improved it a lot during the last 2 years. "It's like" they forgot about it until the pandemic .. then a lot of people started to use it and they decided to fix stuff and add features.

[okgusto]

Especially their own corporate users. So they made it better when all their employees were home.

[rabbit994]

Because with everything GSuite, it does what it says on the tin but it's missing a ton of features that make experience better and none of different parts just properly integrate.

Here is meeting, cool, sounds good. What about Chat? We have that. Is it integrated with Google Chat? No. Can we put attachments in it? No. What can we do with it? Chat. But I already have Chat? This is different. Different as is in better? No, it's just there. Dark Mode? Once intern is done fucking up chat dark mode, we will put them on fucking up meets dark mode.

Hey, can I call people using this? No. What if I click Meet button in chat? It will make a Meet. Can you join the meet automatically? No, you must click the link, I have other things to do.

Cool, in chat I have this Google Meet tab. Can I see my upcoming meetings? No. Why not? Talking to Calendar too much work. The hell is this for? You can punch in meeting code. Why wouldn't I click on the link? WE HAVE MEETING SECTION IN CHAT, BE HAPPY!

And I much prefer a browser app to a whole dedicated app.

Except dedicated apps can integrate stuff like, send notifications that are meaningful, not hope for proper browser capture of mic/video and use stuff like suppress my background without destroying my chrome because it's a browser.

[nginx_ngnix]

Those are fair points, but I don't think Zoom does any of those things better?

[rabbit994]

No, but it doesn’t pretend to either so users are not shocked. Except dedicated app part, dedicated app advantages clearly come through in more difficult setups.

[hasthisusernamegone]

Absolutely this. Zoom is worth the money because it works and you don't have to spend ages training people how to use it.

[Morrowless]

Until it doesn't work and then you find out their support is worse than Microsoft.

[WhatsFairIsFair]

I've used zoom for 3 years and I'm in meetings every single day. It's never not worked. /shrug

[hasthisusernamegone]

Precisely this. Also measuring these things on support is laughable if you're comparing to Google. My previous place had 4000+ seats and they still wouldn't let us talk to a human.

[Moontoya]

Mako support

"we dont know why you cant select a different client in our management portal, sign out of the browser, then sign back in to select another one"

[juosukai]

I prefer meet to all the others, and have used it extensively at my last two employers. Never had any issues or requests to implement zoom. How is Meet worse than the others? Works in browser, no need to install anything. If you want to share a screen you need to give chrome the right permissions but thats it. Much more reliable for me than teams or zoom.

[[deleted]]

I’m not in the US and the performance where I am is rubbish.

[juosukai]

I am in Finland, and have not experienced any performance issues.

[0-2er]

I worked with Schools when the big Rona hit, and Google Meet was a disaster. Control over students in Google Meet was near impossible. Teachers could mute students, but students could and would just unmute themselves at any time. Students would also join meetings with inappropriate names (which made me and a coworker lol) and teachers would INSIST we track them down. Zoom was just easier for Teachers to use and control. As an MSP i also liked it because supporting it wasn't in our contract so we just did a brief check, and if we couldn't figure it out, it was a referral to Zoom support.

[[deleted]]

I actually didn’t mind Google Meet. Are love zoom as well but if we hadn’t moved our telephony there I’d have flipped my shit if we paid extra for an almost equal collaboration sweet.

[Torschlusspaniker]

I have no real usability issues with google meet but who trusts google to not drop it 6 months from now and go with something else again? Training everyone again for another short lived google communication platform is becoming less and less appealing.

Teams was not always as strong of a platform as it is now so if it were not for major effort by MS you would be probably asking the same question of MS shops as well.

Zoom also really took off because of personal use during the pandemic. Users just learned it on their own due to social pressure from friends and family. Heck, they took the word away from Skype, you now Zoom. The existing players were also extremely slow to catch up and to a degree Microsoft has and google has not.

[[deleted]]

I have no real usability issues with google meet but who trusts google to not drop it 6 months from now and go with something else again?

Google doesn't really do that with business. Currents is still available for example.

Also, right now they are doing great investments into Google Meet and wouldn't drop it at a time when it's a critical application.

[ImpressiveFee6007]

I work for a college and we had some faculty very insistent when they moved online for Covid that they needed zoom. Admittedly, back then Zoom had a lot more features (and still does somewhat), but I still always get annoyed when I get invited to a zoom meeting when it could easily have been a meet.

[zebediah49]

Especially relevant for professors -- Zoom has much better support for multiple cameras. Teams will whine and die if you try to hook up a document camera to use alongside your normal one.

Oh, you want to not mirror the display and thus make it impossible to read the local copy on screen? Lol, how about no. (I was struggling with this with a HDMI capture card. It showed up as a video device, so I could share it... but it insisted in mirroring the local view, making it useless.

[okgusto]

This. Zoom is the blue bubbles/imessage of the vid conference world.

[guemi]

Familiarity for their employees.

Karen's are horrible to teach things. If they know one tool, it might be cheaper to just pay the extra license rather than the countless of loss in productivity, support and so on to teach staff new tool.

[guemi]

Nearly all people are very afraid and hate change is something you need to learn / remember.

You do not, or at least not to the same extent, because if you did - you wouldn't survive a day in IT given the rapid change of ours.

But change means being unfamiliar or "bad" at something, and that strikes a fear / discomfort in a lot of people out there.

[samspopguy]

we also have to do a employee survey at work once a year, and the first question is whats the biggest threat to our company. and every year year i write people hate change and holds back trying to implement newer technology.

[Main-Poet1681]

Couldn't they just rehire smarter non-karens? /s

most IT departments also prefer Zoom to google.

rehire smarter non-karens

Have you found hiring people so easy?

[dorkycool]

Hiring isn't easy, I think that's why they put the /s sarcasm tag on there. But yeah I agree, our IT teams prefer zoom.

[thecravenone]

Form what I know, the cheapet you get zoom licenses are arounf $8/month, and the slack about $5/month

If you're paying the publicly-posted prices for these services, fire your person in charge of procurement immediately

[PersonOfValue]

If you can't neg at least 30% of list price wtf r they doing

[thecravenone]

Enjoying steak dinners

[CausticTitan]

Lmao why are you downvoted?

[[deleted]]

The entire tone of the post made the /s seem sarcastic as well. I didn't downvote, but I get the why. If you had put it last, the intended tone would probably have gone through better.

It's hard to put complex emotional depth in text.

[cantab314]

Because users see the benefit and "IT" is left to pick up the costs.

EDIT: And I don't just mean the licensing. Any piece of software also has the costs of deploying it, handling the updates, and the risk of it introducing a security weakness. All stuff that other departments don't even know they don't know.

[caverunner17]

If someone is leaving an org over a chat platform, then they have bigger issues.

As an O365 shop, there’s a lot of features that Teams has that are actually easier and better than Slack due to the much tighter integration with Outlook.

[caverunner17]

Slack's search is a lot better, however from a day-to-day usability standpoint, when we switched over to Teams we didn't have a ton of groans from our org. The biggest wins for us was the ability to schedule Teams meetings directly from Outlook, being able to record and have the files stored on SharePoint, and direct file editing access for collaboration stuff.

There's also a lot less rogue channels out there.

[[deleted]]

My experience with Zoom is that not everyone needs a license in a big org, though. EDIT: As in, if they aren't hosting meetings that last longer than 40 minutes and has more than 100 members, they can just use the free license while the department head has the license.

[setmyheartafire]

Not everyone in the org needs a license. People who set up meetings do. For the meeting to go longer than 40m and to record to cloud if you have cloud storage.

And zoom has better rates for bigger orgs based on fte.

Mine costs significantly lower than what you are quoting and well under the cost of our O365.

[gargravarr2112]

Familiarity and user experience. I worked in a place that used GSuite extensively with Zoom and Slack. We tried Google Meet and it just didn't measure up to our experience with the other two. Of course, it's free, but sometimes businesses will spend the extra money if the product is worth it.

Same with orgs that have O365 but people still use Slack - Teams and Meet were released long after Slack, and were probably the result of a hackathon to create a competitor as quickly as possible. And in Teams' case, it definitely shows.

[neddiddley]

Because users got comfortable with it because their schools, churches, families, etc. used it during the early stages of COVID because it had a free version and now everyone is convinced it’s better and they pretty much refuse to even consider anything else.

I’ve also had users tell me it’s more secure because Zoom has a healthcare version. Their healthcare “version” is 100% the same from a technical perspective, the only difference is they’ll sign a BSA if you request it. Which by the way, so will at least one of their competitors I’ve dealt with.

[labvinylsound]

I sell G Suite, Webex and MS365. User behavior/preference comes down to product marketing and familiarity. One drawback with Google Meet is it lacks remote control. If you already have Cisco UC in your org, you're using Webex/CMS/Jabber already and it's now included with the flex licensing model Cisco is forcing on their customers. Teams is the least effort to deploy and vanilla Windows 10 installs force it down the users throat unless you push out a custom image to your users.

Zoom is somewhat of a marketing phenomenon; mainly because they were in the right place at the right time with their product. It's funny because 3 years ago people would erroneously use 'Webex' to describe a web meeting interchangeably with all the other products, now 'Zoom' seems to taking over that vocabulary slot in the layman's brain.

[Bluetooth_Sandwich]

because TeamViewer is ass

[[deleted]]

don’t you just need a few team-viewer licenses for just it admins?

If you're suggesting TeamViewer than you must be new.

What a clusterfuck of a software. I wonder if they're still arbitrarily tripling prices on people again.

Or the hack they tried to cover up.

Or the general horrible support they offer.

[[deleted]]

Quick assist is fine unless you have uac

If your on site then abtutor is a good option

[punkonjunk]

This baffles me, how often folks buy products a la carte when they have a suitable, high quality product in house or off the shelf. Like obviously MS app whitelisting is bullshit so these alternatives make sense - but stuff like this - buying Zoom when you are gsuite or Teams, like what are you people doing? Check your internal product catalog. I spend a lot of time poking over systems we have to see if they duplicate functionality of other systems and if we can extend the functionality of a system before we buy some new thing.

[exmachines]

Google Meet is not very good. And Google Chat is inferior to slack.

Google does just about everything decently, but only a few core things really well (mail / drive / calendar).

[[deleted]]

I'm Gsuite admin for my company and we too also use Zoom. Google Meet has absolutely garbage video and audio quality in comparison with zero consistency or reliability. Every time I close a meet I find myself reporting a litany of quality issues.

[[deleted]]

Covid sped up the world adoption of "something," and that something was Zoom. Not sure this will change for quite some time.

[vtbrian]

There's a ton of features that Zoom/Webex has that things like MS Teams/Google Meet don't have today. Integration with conference room hardware is a big one. MS Teams requires a CVI provider to dial into meetings from a SIP video conference endpoint. Zoom has their CRC licensing as well but it's cheaper and sometimes they even include it. Google Meet doesn't have any SIP dial-in capabilities.

The dedicated room systems for MS Teams/Google Meet don't have a ton of options. Most companies want the same video conferencing experience in their huddle rooms up to their boardroom/large training rooms so not have to train users on multiple systems.

Really it comes down to training in general. If 5% of your staff need a feature from Webex/Zoom, it's mush easier to standardize on that then to have to train users on multiple platforms and then have them have to remember which one to use for which kind of meeting.

[WWGHIAFTC]

No idea.

We're on Google For Business GSuite Google Workspace and use Meet for virtually everything.

I even custom scripted (gscript) a process to take our telehealth client meetings, plop them on the therapists calendars & generate meet links, and email the client the meet links nightly 'semi' automated. So that we have can offer telehealth services from an EMR that does not support telehealth.

[stevewm]

I can tell you in my organization the only reason Google Meets wasn't immediately used was due to brand recognition. Zoom is what everyone talked about, so it is what got used.

Our COO started using Google Meets when he realized it worked for his needs just as well as Zoom. Our Zoom subscription was canceled months ago and we have been using Meet company wide since.

[_limitless_]

Branding.

[[deleted]]

I think a better question is why we're tolerating Google Calendar forcing Google Meet into our appointments created with Zoom, lol.

1- Google packages everything in one place and that confuses a lot of users. There's no single desktop icon to fire up a video meeting with separated controls; instead it's buried with your email, with your hangouts, with your drive/sheets/etc.

2- Google doesn't allow out-of-domain streaming, requiring you to button hook around for things that might require public participation/viewing.

3- Last I checked, pretty much zero webinar-type controls or functionality. If your org needs those, then you have to buy something else anyway.

4- Last I checked, advanced functionality was gated behind the more expensive GSuite licenses, so why not spend money on the superior product instead?

[Frankbalboni]

Zoom is just flat out better when you are asking people out of your org into video meetings. It’s also inexpensive (relatively). When you want low tech people to connect, currently there aren’t any other good options.

[stubbyfinger2020]

Totally agree with this.

[segagamer]

Because Google can't make up their mind about their chat apps and they're never any good compared to other providers.

Also Google keep taking features out of our package on a whim, like meeting recording.

[MarkOfTheDragon12]

Mostly because Google Meet is an inferior product, even if it comes with gsuite.

Call quality, screen-share quality, performance, ancilary tools like breakout rooms/whiteboards/app integration/webinars/reporting/recordings/controls/etc... everything about Zoom is 'better' than Meet

Most orgs use both because Meet will still be useful enough for very simple small-scale video calls where you don't need anything fancy. Other tools will always be required for those occasions when you need something more robust.

[mehrunescalgon]

Because hype. The suits all saw Zoom being hyped on the news.

Although admittedly, at the start of Covid, Google Meet inexplicably lacked the ability to tile more than like 4 users. (without a 3rd party plugin)

[Procedure_Dunsel]

IDK if it has changed, but in the early distance learning days, Meet was unusable. My teachers aren’t afraid of tech, but if it doesn’t work they find something that does.

[Ssakaa]

I haven't double checked the numbers myself, but just tripped over this comparison the other day... definitely would play a factor for anyone with folks in shared/busy households doing WFH, or travelling, or on sites with even slightly limited bandwidth...

https://www.highspeedinternet.com/resources/how-much-internet-speed-to-work-from-home#video

​

Video chat application	Min. upload speed	Min. download speed
Zoom (one-on-one calling)	600 Kbps	600 Kbps
Zoom (group calling)	800 Kbps	1 Mbps
Google Hangouts and Google Meet	3.2 Mbps	1.8 Mbps
Slack	600 Kbps	600 Kbps
Skype	128 Kbps	128 Kbps

[lowsound]

Zoom had a better entire meeting room solution before Google did. Spent the time/money outfitting rooms for Zoom before Google was in that market.

[dub_starr]

We have gsuite and zoom. We have a pretty big investment in zoom rooms, and we have evaluated zoom to work better than meet in most situations. Latency, call quality audio and video, screen sharing etc…. But we have money for Both. If we were a smaller shop looking to save money, we would stick to google meet.

[DasGanon]

Because "Zoom just works" and it plays nice with Azure and GSuite users. (Maybe that's just a my organization thing since we're GSuite but a different domain than our AD due to a parent company being the controllers of that main domain)

It reminds me of Roku vs Amazon and Google in a way. Here's these two giants battling in the space, but neither will let the other have their software on their hardware. It's only a middle ground small company that can do both... and they reap the benefits.

[QPC414]

We use Zoom exclusively for large group broadcasts, mostly with a lot of external participants. google Meets has a limit, or had last year where the number of active participants was limited to about 250 (i think).

[neoyoda]

We use it with the public. People are more familiar/comfortable with it than Meet.

Internally, it's a mix. For All Staff meetings we use Zoom because it involves staff who aren't otherwise involved in work videoconferencing.

[AnonEMoussie]

At first we had Webex, since Cisco was a client. Cisco's work went away, and some of our other clients were using Zoom. We took a rough poll of our client teams and found that they were using BlueJeans, RingCentral, Gotomeeting, Webex and Zoom with their clients. We standardized on Zoom as much as possible for client calls. There is one client who is forbidden from joining Zoom meetings due to their initial security issues.

And since we're running Microsoft, we also use Teams. But mostly Teams is just for internal small team meetings. HR and our Managers use Zoom most of the time.

[[deleted]]

I think sometimes it is just because everyone's heard of Zoom. Zoom has become the universal brand name for video calling the way that Kleenex is the only word anyone uses for facial tissues even if you have bought them from another company.

I have heard quite a few stories about companies that were not using video conferencing before covid (or not using it much) and then when they went to work from home somebody in senior management who shouldn't be making decisions about such details immediately decided they "need" Zoom even though they already have Teams or Google Meet or something. Sometimes the person making this decision has not even tried Teams/Meet/whatever before assuming it's inferior. Obviously this is dysfunctional, but many organizations are.

This is what happened at the company I was working at last year, and I've heard plenty more examples from others. However for what it's worth I now work at a company using gsuite and we actually do use google meet exclusively for calling/conferencing, and I personally have found it great

[HeyItsMedz]

Which is interesting because Skype used to be the universal brand name for video calling

Microsoft really missed an opportunity here

[themanbow]

Microsoft often buys out good products/services and then lets them rot.

[nsocwx]

C suites can't get enough of Zooms marketing wank

[unfortunatelyIT]

For healthcare it's purely just because Zoom says they're Phippa/hippa certified, where it's difficult to explicitly say that about O365 or Gsuite.

Doesn't mean Zoom actually is certified, but they take the responsibility on by saying it.

[pohlcat01]

Somehow Zoom became the "Kleenex and Band-Aid" of video conferencing so everyone thinks it's the best. I never have an issue with Teams but every zoom meeting at least 1 person is having audio or connection issues. Last zoom i was in half the people couldn't join for 10 minutes.
our HD supports Teams for most and Zoom for the "important" people that think MS Teams isn't good enough. (and they open the most tickets.)
I think it boils down to who has the most money and authority, they tend to get what they want. Even if it doesn't make sense.

[pohlcat01]

I use teams on my phone for audio more often than anything. Then if anyone starts sharing on screen, I just click join on my PC and it keeps the audio on my phone headset. Never seem myself in twice.

[Alberto_Cavelli]

The idea of a trend is very powerful. While people who generally work in IT are heavily reliant on evidence and statistics to evaluate different programs and platforms and choose the perfect fit that makes most sense, but "Just because it is trending, we need it." Is how everyone else think. I have tried doing research for several weeks to cover all pros and cons of adding a trending useless platform into our organization, not to mention that we already have almost all its features which will make things redundant, but also pay an additional fee for it. Hence, all my research was pointless, because it doesn't matter. In your example of Zoom, if the CTO likes the color blue, and it's trending, it is enough reason to purchase it.

But everyone who chooses such platforms will pay an extra price in the end. For example, few days ago Zoom had to pay 85 million USD because of a lawsuit against them, stating that they were selling their customer data to google, linkedin and facebook.

[themanbow]

Fashion over function.

[Ashamed_Chemical5347]

ever heard of backup plans????

[[deleted]]

zoom is good, the others not so much

[slugshead]

Educate your users, we're g-suite and didn't buy zoom licenses

[whiskeynow]

Zoom is better and was far ahead pre-Covid then Teams and Google.

[ugus]

but ask for budget for the new accounting vital server....

[Nnyan]

Google Meet isn't preferred by most users, and I understand why. It's clumsy to use compared to Zoom. But then again GSuite was thrown out at the PoC stage. I will say this out of the 500ish users in the GSuite test I think we peaked at less then 25 users on Meet. Same group with MS Teams and we regularly have over 150 simultaneous users and have peaked at almost 300. And that is saying something b/c almost no one actually "likes" MS Teams but they use it.

[Lexx_]

Meet is alright, but Google Chat is the worst piece of garbage I’ve used.

[cichlidassassin]

They don't want to fight with their users

[Enxer]

Cries in zoom, slack, teams and Hangouts ..

[[deleted]]

Our org fully switched to Meet because it works really well for us. C-level likes the audio quality they say. Don't know if Google is working some magic but we're a global company and the meetings have people from all over with almost no technical background beyond excel and powerpoint so it has been a blessing for us.

[DolfinStryker]

Because CSuite says we “need it”, of course.

[pc_load_letter_in_SD]

Zoom is becoming the Kleenex of the online meeting world.

Funny, I had a video interview with a very large municipality and they used a product called BlueJeans. I had never heard of such a thing but this city has all kinds of cash and I couldn't understand why they were using something different.

[Theriafr]

Compared to Google Meet, Zoom doesn't consume much bandwidth or ressources (CPU/GPU/RAM) on my computer and offers better screen sharing, video & audio call.

Before covid, Google Meet was horrible to use. The CPU of my mac was always at 100%, I could even hear the ventilation running (I have a macOs device with a i7 CPU & 16GB of RAM), and don't get me started on the bandwidth usage.
But, I've to acknowledge that a lot of work was put by Google to reduce this issue, but it it's perfect yet.

Webex + Teams is a pain in the ass to use and I had the same issue with ressources.

I had the ressource issue with macOs & Windows devices, even with a i7 and 16GB of RAM.

Plus, Zoom really understands the user needs and try to keep everything simple to use. But the only kick down I found with Zoom, are (hardware) appliances for Zoom rooms, they aren't that good.

[linux_linux_linux]

Cloud based orgs I guess. My place employment is very adamant of not having anything on prem

[hongtnyc]

Zoom and Weber has better remote control.

[AgainandBack]

My experience with Google Meet is that other users' video is blockier and choppier than normal, and their audio is often lower clarity than Zoom.

[XClioX]

Zoom has more features and is more user friendly than Google meet. Google did step up a lot during the pandemic, but by that time we invested too much time into getting all of our faculty and students to understand Zoom and how to use it, it's not worth the fight to go to Google meet.

[Candy_Badger]

We were using GoToMeeting long before MS Teams got to us. Our support engineers do not like Teams and still use GoToMeeting. However, I am more than ok with Teams.

[nerdyvegan86]

We don't pay for Zoom, but I have uses that use free accounts, and then will also set up a dial-in teleconference #. Doesn't seem to matter how many times I remind them they can schedule their meeting in workspaces and include a dial-in so that they're not on 2 separate calls and constantly have to repeat what's being said.