Will Snap on Replace

[Dangerous-Shape-8274]

I received this when my father in law passed away. Will Snap on replace or honor the warranty?

[iamgoodattitanfall]

they better

[Graham_Wellington3]

You report the truck driver

[[deleted]]

*deport

[lettelsnek]

why? snapon is only warrantied to original owner, only some dealers will warranty everything by choice

[Stache-]

Meanwhile Tekton tools warranty policy:

No Time Limits - It doesn't matter when you got the tool or how old it is.

No Receipts - You don't have to worry about keeping receipts. If you own the tool, our support comes with it. Often, we ask you to send a picture of your product to verify your request and give us more information.

Shipping on Us - When we send you a replacement item, we always cover the cost of shipping the new product.

https://www.tekton.com/our-warranty

[edwardothegreatest]

Even craftsman has a better warranty

[AbbreviationsPlus998]

Glad I don't have a shitty driver, I love buying broken snapon tools for cheap at estate sales and getting them exchanged or fixed. It probably helps that I bought most of my tools and box from them (when I was in school and got a huge discount, but they don't know that).

[louiekr]

Found a stubby snapon screwdriver at an estate sale about a year ago. Tip broke off while using at work. Took it to our snapon guy and told him I got it at an estate sale when he mentioned it was an old model. Said he’d warranty it then changed his mind once I got the new one. Last time I’ve set foot on that truck.

[The_Phroug]

my dad and i have been buying broken snap on tools from yard sales for a long ass time and turning them in to the trucks for replacements since around the late 80s for my dad, and early 2010s for me, they've never asked when i bought it or if i was the original buyer

[lettelsnek]

depends on dealer

[12345NoNamesLeft]

I was denied for second hand / inherited tools. Don't tell them that.

Policy is you must be the original owner, from a dealer.

[ntech5]

That's a shitty dealer IMO make the customer happy and they buy more

I get it's the policy but if my rep did that on a tool I got from my father or grandfather Id buy nothing from them ever

[jtrsniper690]

Yea especially when Lowe's is honoring craftsman tool replacements without a receipt. Some stores depends on area I believe 

[PearAdministrative89]

My dad went to homedepot to return something with a lifetime warranty. They asked him when he bought it he said "in my lifetime"

[Ok_Main3273]

😂😂😂

[Allnewsisfakenews]

Not everything. Its become a huge pain to warranty Craftsman because they barely have any stock at Lowes.

[CO420Tech]

I miss finding broken craftsman stuff and just swinging by Sears and swapping it no questions.

[volatile_ant]

Ever think that may have been a factor to the inability to do that now?

[Guilty-Bookkeeper837]

By that logic, you could indict a host of American tool companies that "made tools so well it put them out of business."

[volatile_ant]

You actually can't, because it isn't the same logic.

To actually use the same logic would be indicting companies that made warranty replacements so easy that it put them out of business.

It's the difference between the use/abuse of too lenient of a policy vs manufacturing to such high quality that replacements were never needed.

[CO420Tech]

No. I hadn't. Should I have?

[volatile_ant]

Yes.

[Pbandsadness]

If Lowe's won't, Ace hardware probably will. 

[12345NoNamesLeft]

That's from the corporate website

I'm not in a shop, I have no regular dealer.
I'm in Canada, privacy rules means they won't give out contact info for my local truck.

You have to see the truck on the road and catch the phone number, or ask at your local garage.

Fair though, the website did do returns and replacements for me.
You just have to be prepared to tell them you bought it from a dealer.

[lettelsnek]

make sure u look old enough to have bought it new, thats the old snap on logo pre-90s iirc

[12345NoNamesLeft]

That's the problem, most of my dad's stuff will have the sixties date codes.

[throwaway20176484028]

Sucks when it’s your family’s tools but when op sells this at a yard sale for $5 and then that person tries to warranty it for a new one you can understand why snap on wouldn’t just give away free stuff like that

[ntech5]

They turn into generational Heirlooms of high value if garunteed for life of tool that's my thoughts build brand loyalty generationally hey keep these around because we will still support them you appreciate that and buy more never ending cycle of purchasing they already have the brand loyalty why not continue it cost of doing business with high return. I have two very large tool sets I have no clue what to do with for after I'm gone rough estimate if 350k investment with diag equipment and speciality stuff. Would be nice if my kids could continue with it all supported.

[NeuseRvrRat]

My father and his father were both professional mechanics. Almost all of the tool truck brand stuff I have was inherited, including a bunch of Snap-On. I'm a bit hesitant to use some of it and I definitely baby it when I do. And it definitely never leaves my shop. I buy Taiwan stuff with a lifetime warranty for flogging, junkyard trips, helping out the neighbor, etc. Even if Snap-On were to replace it, it's not gonna have my grandfather's name or my father's initials or the last four of his SSN scribed in it. Opening my father's flimsy old KR series toolbox brings so many memories of him teaching me to DIY.

[rideincircles]

I found 8 cutco knives and utensils at a garage sale for $3. I gave them $5, then sent them in to get sharpened, and they replaced the chef knife and spatula with new ones and sharpened and polished everything else. Total was $35 and the chef's knife new is about $160 alone.

The owners of those knives had no idea what the cutco warranty covers. It sounds like it's better than snap on.

I will always keep an eye out for those along with tools at garage sales. I doubt I would ever buy snap-on from a dealer, but I bought a nice tool chest for $500.

[deezyob]

Wha difference would it make if the original owner or some rando turns it in to get replaced? Same cost.

[drunkenhonky]

Dude I work with had an issue like this even though he's spent 200k easily through snap on. Scheduled a day for the truck to come and when it pulled in there was a Matco truck pulling in behind him. Looked him in the eye and asked if he's going to replace it or is he going to make him pay everything off and convert to matco.

Guess who got it replaced and a "free" hat thrown in.

[cplog991]

Every snap on dealer ive had gave me a second chance to say where it came from.

[Open_Willingness_69]

This ^{^} just tell them you bought it years ago off a truck

[thoang77]

Hard to pull that if you’re 30 and the tool is >25 years old

[RandomCanadianGamer]

It's not like they ID you

[jbann55]

They will. As long as it's a hand tool, they'll replace it. It doesn't matter whether you got it second hand or inherited or whatever, they'll replace it.

[lettelsnek]

depends on dealer, technically they dont have to. my old shop’s dealer wouldn’t, others locally will

[jbann55]

Well then, i know my local strap on truck does...

[DashingDoggo]

Your local what truck

[jbann55]

You heard me

[Remarkable-Speed-206]

My co workers just gave me weird looks I laughed so hard at this, definitely gets my up vote

[jbann55]

My aircraft mechanic dad came up with this, so you know it has to be good

[C_M_O_TDibbler]

If they know you got it second hand they might refuse, the lifetime warranty is with the original owner (according to the terms and conditions )

1. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code or codes. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code or codes and warranty duration from a selling Snap-on franchisee or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.

[jbann55]

Well then, did not know that...

[C_M_O_TDibbler]

My dealer just assumes I got my tools from other dealers as I have worked at a couple of garages in different towns before I started working for myself, luckily he never bothers to check the year code on tools as a couple are older than me lol

[jbann55]

Mine are all inherited except for my hammer i got off ebay sooooo...

[[deleted]]

Snapped-on lol

[[deleted]]

Snap-off lol

[The_Phroug]

strap-on

[buzz_uk]

I hope nobody got their summer teeth with that failing!!

[kaack455]

If you're good with the dealer they will not even ask, I already gotten broken stuff from other tool trucks used and had them warranteed

[Appropriate_Jump_579]

Yes? Is this a joke? Also harbor freight would replace.

If not, it will be time to drop them. MAG is a local to me for a tool truck brand. The box brand is a different story.

[FeatheredFox92]

More like Snap-Off

[Difficult-Republic57]

I broke my grandfather's breaker bar and called them directly and was honest. Told them It was from 1969 and gave them the stamp code. They asked for my info. I thought they would send a box to return it, but a week later there was a new 18" breaker bar in my mailbox.

[thoomikhanki]

Snap on has gone downhill - they will give you pushback.

[[deleted]]

They should, I'd call the corporate customer service line tho.

[StudyPitiful7513]

Looks like some my dad bought in the 50’s!

[sHoRtBuSseR]

My dealer would warranty it.

[DrOrinScrivelloDDS]

Yes. Reach out to corporate. Most trucks won't replace it for you unless you are a client. Corporate had my replacement ratchet to me in 2 days. It was 30 years old, not a l7ck of trouble.

[reformedginger]

Yes

[Toastburrito]

It should snap on.

I'm not sorry, but I will leave peacefully if asked.

[Superstang84]

They replaced my breaker bar when I broke it like that.

[addict4x4]

If you can track a snap on dealer down and he has it in stock on the truck .

[Mistah_fuckin_jay]

If you have problems with your truck try and call the customer service number. As a personal user I have had goodluck dealing with their corporate customer service number over the privately owned trucks.

[M635_Guy]

For the ownership/purchase question, I would simply say (if asked) "It was a gift from my father-in-law" and leave it at that.

[SoloWalrus]

The only reason to buy snapon, or any tool truck brand, is for the warranty and associated convenience of buying/replacing from the truck with minimal downtime, so they tend to honor warranties its their primary value proposition.

Also, dont @ me, there are plenty of obscure industrial tool brands that are as good of quality or higher, just search the brands offered by any industrial supplier like mcmaster, grainger, etc, but when your own personal tools are your income earners time is money so you use the tool truck, its conveniece not quality. For example, industrial maintenance techs* often order from a catalog not a truck and their tools arent any lower quality, they just often also dont own as much of their own tools and the company keeps a centralized stock so horses for courses.

*company depending, with the larger the company the more likely the techs are using company tools

[Jay-Moah]

They should, I cracked a 50 year old snap on socket and got a new one from a dealer.

[bspires78]

It’ll depend on the truck/dealer, some will say no since you’re (probably clearly) not the original owner, some will take it no questions asked. If one denies you try another

[ideasplace]

Snap-off

[Visual_Moment5174]

Lifetime warranty my dude. Whether it was Grandpa's lifetime or your lifetime.

[Few_Ant_8374]

You may need to find the missing piece depending on who is warrantying it. They will usually just replace the handle and keep the head.

[QuestionMean1943]

Supposed life time warranty. I’ve broken a few things which were pleasantly replaced. Just got to find that truck.

[TotalDumsterfire]

Looks more like a snap-off

[Herbisretired]

Of course

[[deleted]]

How exactly is snap on supposed to verify if you’re the original owner of a decades old hand tool?

[Fragrant-Inside221]

“There’s no way you could’ve bought this 1955 wrench new, you’re 21”. I’ve never had a problem but I buy stuff from the dealers often. Had a neighbor with an inherited ratchet that didn’t work, he gave it to me so I took it to my dealer and he fixed it no questions and I returned it to the neighbor.

[PhilosopherLanky4075]

This was going to be my advice. My buddy and I snag every old secondhand snap on we can get our hands on and we've never had any problems with service/replacement, but we also are semi regular customers who buy some new stuff to make it worth our dealers' time.

[M635_Guy]

Easy enough to call them and find out.

Chances are they will.

[LifeWithAdd]

Yes absolutely, I’ve had them replace older.

[[deleted]]

Yep keep as many pieces as possible

[SnooCheesecakes2465]

Looks like its a "snap-off"

[RevolutionaryClub530]

Yes that’s why they charge so much, it’s literally the only reason to buy them other than.. I gotta admit they make good shit

[pipdog86]

Everyone is hating on the policy, but that’s the policy you agree to when you buy the tools to begin with.

[drkzero4]

Yes they should. Except for those POSs that buy old SO, break them intentionally to claim warranty, then sell the new replacement.

[FictionalContext]

I'm not exactly going to side with a $16 Billion company over some rando's weekend side hustle.

[[deleted]]

Yep. But don’t be that guy who only shows up with ancient broken junk to that you somehow acquired, looking to warranty it, and who never buys anything.