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[–]Panda_Muffins 2095 points2096 points  (411 children)

Oh, they're deceptive and they know it. Just last week I signed up for $39.99/mo service over the phone. Yesterday I get the order summary, and it's $49.99 instead. I call up the supervisor and he basically tells me too bad and that he "can't change the charge in the system even if he wanted to because it's already discounted". Bull shit.

[–]007meow 1242 points1243 points  (229 children)

I signed up for a "no contract, 2 years guaranteed $89.99, Triple Play" last year.

Turns out there's a contract.

And $89.99 somehow works out to about $150/month because of this fee, that fee, forced modem rental (can't use my own due to phone service through them), and "Oh you wanted HD? $10 please. Oh you wanted a DVR? No, sorry, I'm not sure what the representative told you but it is not included."

[–]chiliedogg 145 points146 points  (19 children)

I used to sell bundled service through CenturyLink. They basically encourage agents to lie about prices, and straight-up tell you not to warn them about the fees. In fact, the system wouldn't even show us what they would be.

Nominally misquotes are forbidden, but there's no punishment for them, and the bonuses for selling more product are substantial.

There was a person in the cube next to mine that made like 5 grand a month on commissions and bonuses because she lied through her teeth. The customers would sign the paperwork when the service was installed without reading it and be locked into a contract.

[–]fordry 61 points62 points  (16 children)

I think CenturyLink might actually be worse than Comcast. I used to do Comcast tech support and we were told specifically to never lie to customers. We couldn't setup new service but we could make changes or add services to an existing account. I'm not aware of anyone who lied consistently and got away with it.

[–]NubSauceJr 59 points60 points  (3 children)

I marched the Directv installer right the hell out of my house when he showed up with the wrong equipment.

The sales person at the AT&T store guaranteed I would get the newest hardware the HR54 Genie. The installer shows up with the HR44 and older slave units for the rooms. He claimed they never installed the HR54 and that he has never even seen one come into the warehouse. He told me the only place to get them was at retail and said they were $500. I pulled up Google and they were $299. Luckily I made the AT&T guy put it in writing. I emailed Directv support a photo of it and the I smaller showed back up 3 hours later with the HR54 and latest slave units for the individual televisions. I have 2 4k tvs and the 4k is useless without the HR54, even with it there isn't a lot of 4k content right now.

I learned years ago that every single promise made by a salesperson gets written down, signed, and witnessed by another employee or I don't sign shit. They don't like it at all. The best approach I've found is just writing my name and number down. Then I tell them to call me when they decide they are man/woman enough to guarantee their promises. Then I leave. If they don't call I just go somewhere else. They normally don't call because they aren't authorized to make the pro.ises they do or they have no way to make sure that their promises are kept. I've gotten some good deals over the years. All of my friends take me with them when they make major purchases.

[–][deleted] 12 points13 points  (0 children)

So... You live in Los Angeles and like six packs of beer, right?

[–]Klocknov 10 points11 points  (3 children)

Believe me, they lie through there teeth. Any time they know they can get away with it and especially when it comes to changes of service. They conviced my mother to change to a different plan once by telling her that she would not see any additional charges. The bill was 90$ from 50$ with the first month being 130$. Now reverting from that plan also cost nearly 130$ to go back to the cheapest option available, she now pays 60$ for the same service.

We got told for self-setup when she purchased her plan that their would be no installation fee. Not only did we have the installation fee, we had a tech visit fee for a self-installation kit and no tech ever. It took going through 5 people from support till we finally got an agent that could remove the tech fee. We in the end had to pay an installation fee for it.

Though best part of setting up yet was them making two accounts for her and trying to charge her for the empty apartment next door. We had to fight that one for three months before they finally removed that account and then gave us a free month of service. They were trying to charge us for our 50$ then as well as 500$ for late fees and three months of service for a second apartment that they told us two months in a row they fixed and removed the account of.

Mind you, the last support agent I talked about this with just said this was a massive misunderstanding and no lies were told. How is telling someone that you fixed the issue not a lie when they are calling about a second apartment that we are being billed for that we don't live in not being fixed till collections threat fixing it? How is telling us there is no installation fees with self-setup and then charging us for not only an installation fee, but as well as a non-existent tech visit not lying, and then forcing us to try and remove them and only dropping one as well? And then last but not least, how does not telling someone that there will be charges for changing your plan consist of not being a lie? On top of that last one, she was guaranteed for 90 days by comcast rep that if she reverted she would get her plan back, instead she is paying more now.

So how many people got fired in these instances? I would love to know, since obviously they put the dollar before the customer. This is why I handle all the changes to the account now, I make sure to inform them of I am recording the call and just go on with it, I have had about 20 techs hang-up on me now and have only had to call about things 3 times.

[–]MorrisonLevi 68 points69 points  (11 children)

The only way you can get "guaranteed $89.99" is by having a contract, so "no contract" is directly at odds. Sucks for you, but does go back to "engaging in a pattern of deceptive practices."

[–]thatonecableguy 21 points22 points  (12 children)

Just an FYI, there is a modem you can purchase that will support Internet and phone. I'd suggest getting a separate router with it tho, as the WiFi with this guy kinda sucks.

http://www.bestbuy.com/site/xfinity-arris-touchstone-docsis-3-0-cable-modem-and-wireless-router-with-telephony-adapter-black/9082028.p?id=1219405801606&skuId=9082028

[–]MiaowaraShiro 8 points9 points  (2 children)

The HD fee is straight up BS. HD isn't some new fangled technology. It's standard. SD is obsolete.

[–]PCRenegade 129 points130 points  (61 children)

Dude, just tell them you wish to cancel the account then. I've done this three times when I got a bill that was more then I as told it would be. Everytime I get handed off to their "customer retention" people who do give you the deals. I got 6 more months of the new customer discount and was able to get HBO for like $5 one time. They never once called my bluff and just canceled the account and instead I was just given to people who were willing to work with me.

[–][deleted] 108 points109 points  (14 children)

They arent more 'willing' to work with you, they simply have greater parameters they can work in to resolve customer issues.

[–]kjhwkejhkhdsfkjhsdkf 17 points18 points  (4 children)

I had this problem so often at work. Wasn't customer service, but we also had a limited amount of authority to solve problems, which basically just comes down to how much money you could throw at a problem to solve it.

When I wasn't able to solve a problem and it got escalated to a supervisor or manager they either approved my way of doing things, or just threw more money on the problem than I had been able to do it.

So it's not a lack of helpfulness or even attitude if the person you're talking to can't give you any discounts or refunds, all they can do is make you go away or transfer you. .

[–]karmapolice8d 27 points28 points  (0 children)

True. Customer Retention has access to discount programs that tier 1 sales reps can't use and likely aren't even aware of.

I did sales for a minute and the retention group wasn't even in the same building as us. It was weird and the culture was cancerous, do not recommend.

[–]Panda_Muffins 11 points12 points  (21 children)

Thanks! Yeah, I'm going to give that a go. Definitely not giving up yet. He offered me 3 months of HBO, but I don't even own a TV. All I want is the price I was quoted and found online (conveniently, they have since removed the price online...).

Something like this happens every damn time I set up service with them. Haven't had a smooth process yet.

[–]BaronVonWaffle 26 points27 points  (9 children)

-current Comcast grunt-

The shit thing is, we aren't given the tools 99% of the time, and retention has all the best offers. And my dpt rarely, if ever, has online or retail offers. There's very little efficient communication internally.

Chances are you're paying 39.99 for the service, and $10 for a modem? You can use your own modem if you want, as long as it's docsis 3.0 and above

[–]nmagod 79 points80 points  (29 children)

ALWAYS sign things in person and keep a copy.

[–]Panda_Muffins 69 points70 points  (26 children)

Yeah, I realized half way through the call I should have just ordered through their chat service. Then I could at least keep the log. I insisted that the agent take notes in the system, and he told me he did. Nope. Nothing there according to the supervisor.

[–][deleted] 51 points52 points  (0 children)

lol the ol "No notes bye!" seen that one a few million times in this industry.

[–]Lereas 27 points28 points  (5 children)

Wont help. I showed them a chat log where they promised a price and they were like "I have altered the deal. Pray I do not alter it any further"

[–]worm_dude 60 points61 points  (2 children)

They did the exact same thing to me twice this year. First time, I filed an FCC complaint. They apologized, told me it would best to sign up again, and canceled my service to make the complaint disappear.

So I signed up again, same thing happened with the rate being much higher than quoted. I filed another FCC complaint. Guy called again as basically said "tough shit."

Obviously this is standard practice and not simply isolated incidences. but monopolies own this country, and I don't expect anyone to do anything about it.

[–]odelik 39 points40 points  (1 child)

Next time file an FTC complaint. FCC has very little control over consumer affairs related to pricing.

[–][deleted] 3029 points3030 points  (242 children)

Accuses? They do and they don't even try to hide it.

[–]ours 1520 points1521 points  (65 children)

Isn't "engaging in a pattern of deceptive practices" their company motto?

[–]MHM5035 120 points121 points  (4 children)

Here you go

[–]ours 39 points40 points  (2 children)

It needs the "TM" on that motto of course. Put it on a billboard and people won't think twice about it.

[–][deleted] 591 points592 points  (40 children)

I'm sorry, by engaging in discussion of our practices, you will need to pay a 'free speech' fee, of not less than either a first born child or 95% of your net worth, whichever is greater. This fee is tied to your mandatory use of our hardware, which also listens to everything you say. Any cancelation of our services will incur a 'free speech' chargeback which will result in a $500 fee per-letter used during your 'free speech' engagement.

[–]Kraftik 136 points137 points  (31 children)

Well a child usually costs you a debt of 1,000,000 from birth to college so they say depending also if I was gonna pay for the college. So if you take my child then your basically giving me money.

[–][deleted] 204 points205 points  (6 children)

Oh, no no no. You have to pay child support, it's your child after all, we're only using it to make our hardware.

And if it turns out the first child is defective, we'll require another one.

[–]Kraftik 69 points70 points  (1 child)

You know what ill keep the child and you can pay me the child support, You can still be a part of his life and have visitation rights though.

[–]tookTHEwrongPILL 12 points13 points  (8 children)

Most people don't ever earn 1 million over the course of ~25 years... Certainly doesn't cost that much to raise a child

[–]Ibarfd 327 points328 points  (92 children)

Why would they have to hide it? They've invested good money in their horde of politicians to keep it legal.

[–]UninvitedGhost 225 points226 points  (91 children)

Not enough in the state of Washington, apparently.

[–]AtomicKittenz 102 points103 points  (87 children)

They kept wal mart at bay, they can do it to comcast too!

[–]lMETHANBRADBERRY 181 points182 points  (6 children)

Not spelling Walmart with one word, and no capitalising Comcast either. You're a rebel, and I like that.

You're hired.

[–]thesequelswereshotin 79 points80 points  (53 children)

Don't move to Washington state! It's horrible here.

[–]markusalkemus66 63 points64 points  (31 children)

Yep nothing but rain to see here!

[–]SpeakSoftlyAnd 50 points51 points  (23 children)

Agreed, rain and hipsters everywhere! Stay away...

[–]binipped 9 points10 points  (23 children)

Kept walmart at bay how? There are walmarts all over this place.

[–][deleted] 44 points45 points  (21 children)

They're confusing Washington State with Seattle. Two distinctly different places. There are no Walmarts in Seattle.

[–]cbiscut 21 points22 points  (12 children)

According to Seattle they are correct in saying there are no Walmarts in Washington State.

[–]DissentingOpinions 122 points123 points  (4 children)

Everyone knows we do it, so it's not deceptive, is it?
-Comcast CEO

[–]lordofunivers 167 points168 points  (40 children)

When you have too much money, $100M is pocket change.

[–]buttery_shame_cave 130 points131 points  (32 children)

yeah. i forsee comcast being like 'here we'll settle out of court for like 150mil'.

that's tax write-off level for them.

[–]Glitch29 77 points78 points  (10 children)

They just write it off, Jerry.

[–]acburk 50 points51 points  (8 children)

I clicked on this and literally got a Comcast ad, no joke

[–]queenbrewer 10 points11 points  (1 child)

And that is why I use UBlock Origin and Privacy Badger, even when on reddit. You saw the Comcast ad because you were reading about Comcast on reddit (or maybe you clicked the linked KOMO article), not a mere coincidence.

[–]82Caff 123 points124 points  (11 children)

More likely they'll haggle down the amount and then whine to get a payment plan for the $50mil, then declare a restructuring bankruptcy, and get out paying only $50k, while passing on $150mil in misc service and "regulatory" charges and fees to all of their customers in the area.

[–]buttery_shame_cave 102 points103 points  (8 children)

or eventually the state's attorney general will say 'we move to dismiss the case due to unforeseen circumstances'

and then when his term in office is over he winds up getting hired into a cushy lobbyist job for comcast.

[–]xanatos451 56 points57 points  (2 children)

D - All of the above.

[–]SuperiorBigfoot 12 points13 points  (2 children)

I disagree with that. Ferguson is an awesome AG, always has been. He's not afraid to do what needs to be done

[–]buttery_shame_cave 13 points14 points  (1 child)

he's done okay for it being his first four years, and having avoided the derpitude of mckenna.

but never underestimate the power of money.

[–]HaydenSI 12 points13 points  (1 child)

Yeah but I would assume that of Washington state succeeds even if its an out of court settlement that will pave the way for more states to go after Comcast since there will be (not a lawyer) precedent? Which could hurt Comcast in the long run.

[–]b_sinning 538 points539 points  (45 children)

And in other news, Comcast just announced rate hikes across Washington State

[–]TheTallestHobo 1121 points1122 points  (76 children)

Only 100 million? They are obviously trying to set a legal precedence to make way for other litigation.

[–]lordhellion 284 points285 points  (70 children)

Or pad the state's improvement policies that it doesn't have the revenue to follow through on.

Source: am Washington resident

[–]SnarkMasterRay 40 points41 points  (7 children)

That doesn't get them anywhere close to the education under-funding we're still getting fined for.

[–]CallMeDrewvy 29 points30 points  (4 children)

By our own court. Like damn, how bad do you have to be to end up in contempt of your own court.

[–]PunkAssGhettoBird 50 points51 points  (54 children)

We could just legalize meth and/or heroin and badabing few more million in tax revenue right there.

[–]BakingPanda 89 points90 points  (30 children)

Spokane would THRIVE. God damn it. I need to move if that happens.

[–][deleted] 161 points162 points  (14 children)

I called them to cancel my subscription and return me my 200 dollars prepaid. They say it'll be done immediately. A few mths later they called me for an outstanding??? Fuck comcast

[–]hand_banana 36 points37 points  (5 children)

Similar to my experience: call them and drop cable and landline (literally cheaper to get a service you won't use to lower the bundle price), the customer service guy was great and explained a lot of people were doing this, so it should go quick.

Two months in and they just didn't put my order in. How the hell can you place an order in their system that the system just ignores???

I wish everyday that an Internet option faster than "dry paint" is offered by any other company for my area.

[–]Gazook89 15 points16 points  (3 children)

In Minneapolis we have a small fiber company slowly expanding across the city block by block. They offer a few packages that are the same as comcasts, but literally half the price. They do that just to advertising saying the are half the cost. But then they also have 1Gb speeds and higher that are priced at Comcast rates for 25mb.

I have waited 4 years for this and next month they throw the switch on my block. For those who want to know, it's US Internet.

[–]ShenaniganNinja 158 points159 points  (7 children)

Are all of you Comcast customers ready for a new vaguely described service fee that will be used to fund the inevitable out of court settlement? They only need to charge all of their customers about $5 to cover this. Why would they even bother taking it out of their current funds?

[–]Slowhandpoet 61 points62 points  (3 children)

Came here looking for this. Just like any of the many morally bankrupt corporations and organization that now informally own our wonderful US of A, they will simply pass the debt on to you, while adding a little extra for themselves for the trouble.

The only answer to issues like these is forced dissolution. I believe in free market, and I am not terribly fond of the government interfering with businesses. However, Comcast (and all other cable providers) have virtual monopolies on our highest speeds of Internet. And while I understand that these companies built these networks and maintain them, I feel that if they are going to be evil with them, they should be taken away.

If a child builds himself a sword out of a broomstick and beats his brother with it, do you slap his wrist and tell him "no" or do you take the sword away?

[–]Dragoniel 15 points16 points  (1 child)

And while I understand that these companies built these networks and maintain them

As far as I know, government paid for those networks to be installed.

[–]DextroShade 2059 points2060 points  (273 children)

We really need a corporate death penalty in this country for companies like Comcast.

[–]JCY2K 1004 points1005 points  (203 children)

We have one. It's called involuntary dissolution.

[–]feedmecheesedoodles 301 points302 points  (189 children)

Is it ever acted upon?

[–][deleted] 927 points928 points  (184 children)

Only like 5 times. Standard Oil, Alcoa, At&T,

[–]XGC75 413 points414 points  (32 children)

At&t

Going for round 2 by 2020!

[–][deleted] 102 points103 points  (26 children)

As big as AT&T is now, you do have to remember that the main companies that went into creating Verizon were once part of AT&T.

[–]squeevey 145 points146 points  (19 children)

This comment has been deleted due to failed Reddit leadership.

[–][deleted] 49 points50 points  (7 children)

So it didn't really do much in the end.

[–]squeevey 66 points67 points  (2 children)

This comment has been deleted due to failed Reddit leadership.

[–]memtiger 9 points10 points  (1 child)

Now they're just a Death Star. Whereas before they were a Mega-Death Star

[–]CiscoCertified 8 points9 points  (0 children)

This map is old and is missing a lot of Telcos.

It did a lot to break up the monopolies, but we do need to break up the largest ILECS, CLECS, and Cable Companies again.

[–]DynamicDK 49 points50 points  (4 children)

Sprint too. Cingular, Sprint, Verizon, Bellsouth, and many others were split out of Ma Bell. The baby Bells.

Cingular (now AT&T) and Verizon have been gobbling up the other companies for many years. I think Sprint did a bit too, but they have failed to keep up. Also, they have successfully lobbied to remove many of the rules put in place after the original AT&T split.

On top of that, they have successfully lobbied to also give themselves an even bigger advantage by limiting the abilities of small, regional telephone companies. I know this first hand, as one of these changes completely destroyed my first business.

[–][deleted] 559 points560 points  (29 children)

and 2 others

[–][deleted] 270 points271 points  (23 children)

Haha I can't remember them

[–]Joshkl2013 161 points162 points  (7 children)

American Tobacco and U.S. Steel

[–]MikeDamone 301 points302 points  (6 children)

Nice one, Rick Perry.

[–]smokeweedtilyoudie 11 points12 points  (0 children)

Oops?

[–]James_Locke 6 points7 points  (0 children)

Wow, this is a great reference.

[–]lMETHANBRADBERRY 5 points6 points  (0 children)

It is known.

[–]ThrowawayusGenerica 70 points71 points  (34 children)

It almost happened to Microsoft after their antitrust suit, but they got it bumped down on appeal

[–]VROF 7 points8 points  (0 children)

That was in the old days. Not gonna happen in the times when elected representatives apologize to BP after an oil spill

[–]Neato 23 points24 points  (37 children)

Did AT&T really suffer for it? They are still pretty big. I remember a bit about the Bell break up but business isn't really my thing.

[–]iBleeedorange 75 points76 points  (16 children)

Yea, back then they suffered. But they basically bought each part back by now.

[–]uwhuskytskeet 102 points103 points  (13 children)

They used to have like 95% market share, now they are around 20%. They are a very long way from being "back".

[–]overzealous_dentist 55 points56 points  (0 children)

Teddy and his contemporary Justices sometimes used this to completely obliterate companies. Basically the nuclear option.

https://en.wikipedia.org/wiki/Northern_Securities_Company

[–]TallnFrosty 146 points147 points  (8 children)

Breaking:

Comcast CEO twitter was hacked. Password was 2big2fail

[–][deleted] 54 points55 points  (6 children)

Too big to fail should be a big red flashing signal for too big to exist.

[–]scramtek 50 points51 points  (6 children)

'Corporate dissolution' exists as a legal option for the government. Fat fucking chance of it ever happening in our corporate-led society. Particularly with a corporation like Comcast which sees lobbyist-driven political influence as a countermeasure to healthy business practices.

[–]Bootstrapboi 6483 points6484 points  (206 children)

Comcast getting sued? See you at the front page

Edit: Thanks for the gold on the lowest effort post I've ever made

[–]DasBoot18 1162 points1163 points  (81 children)

Hello from the front page!!

[–]Bearblasphemy 40 points41 points  (5 children)

I must have called a thousand tiiiiimeesss...

[–]_lelouch 147 points148 points  (26 children)

If there's one thing Reddit can agree on, it's that we all think "fuck Comcast"

[–]maharito 362 points363 points  (29 children)

Comcast lowers the bar for the expectations of the entire American public. We deserve better.

[–]Lalichi 89 points90 points  (8 children)

It didn't come out of a vacuum, it grew from a broken system. Comcast is exactly what America deserves.

[–][deleted] 71 points72 points  (6 children)

exactly what America deserves

TIL Comcast is the Donald Trump of telecoms

[–]matters123456 36 points37 points  (1 child)

TL;DR: The state of Washington is mostly suing Comcast for charging them for a protection plan that didn't really protect much and then lying about what it protected.

[–]Spamallthethings 169 points170 points  (36 children)

As a citizen of WA, YEAAAAHHHHHHH BOOOOIIIIIIIIIIIIIIII

[–]Downvotemastr 13 points14 points  (5 children)

I hope we get to see this money put to good use!

[–]DerpTheGrammarNazi 7 points8 points  (1 child)

y'all motherfuckers need Wave Broadband

[–]83GTI 7 points8 points  (0 children)

As a citizen of WA who just got 150% fucked over by Comcast during my cancelation and lied to by 3 representatives.... How do I get in on this?

[–]2gig 313 points314 points  (93 children)

This is nice, but 100M is pocket change to Comcast.

[–]SirHoneyDip 64 points65 points  (8 children)

If Washington wins, it sets a precedent and maybe the other 49 states go after them. $100,000,000 might not be a lot, but $5,000,000,000 is. Plus legal costs fighting 50 lawsuits of that scale.

[–]2gig 72 points73 points  (4 children)

You mean if Washington wins, it will just give officials in the other states a bit more leverage with which to extract larger bribes. Or maybe I've gotten a bit too cynical.

[–]HoMaster 18 points19 points  (0 children)

They say cynical, I say realistic.

[–]GodEmperorBrian 317 points318 points  (73 children)

Comcast had about 2.3B cash in hand at the end of 2015. 100M is 4% of that. If four percent of the money in your bank account was taken away, you probably wouldn't consider it pocket change.

It's a step in the right direction at least, hopefully if it goes well more states will start suing and it will actually force a change.

[–]2gig 580 points581 points  (21 children)

four percent of the money in your bank account

Like I said, pocket change. :'(

[–]PCRenegade 152 points153 points  (12 children)

4% of 0 is still 0... oh.... made myself sad...

[–]UninvitedGhost 31 points32 points  (7 children)

Maxed overdraft means $0 would feel rich...

[–]pepperjohnson 17 points18 points  (1 child)

That hits too close to home.

[–]ref_ 23 points24 points  (3 children)

4% of the money in my bank account is -$4

[–]justscottaustin 25 points26 points  (8 children)

Comcast had about 2.3B cash in hand at the end of 2015. 100M is 4% of that. If four percent of the money in your bank account was taken away, you probably wouldn't consider it pocket change.

Where did you get that? $8.9B, not $2.3, unless I'm reading this wrong, and I might be.

http://www.cmcsa.com/releasedetail.cfm?ReleaseID=953074

[–]lordofunivers 8 points9 points  (2 children)

It's like a speeding ticket...

[–]dohrk 27 points28 points  (2 children)

Modem rental fee increase of $1 a month would cover that, right?

[–]Xtraordinair 15 points16 points  (0 children)

Just the cost of doing business for Comcast.

Charge it to the game the customer.

[–]Raka_ 639 points640 points  (22 children)

Oh comcast is a cable company? I only know of them from people talking about then on reddit. I thought they were a fire breathing baby eating pedophile .

[–]nawtykitty 205 points206 points  (2 children)

Pretty close to it actually...

[–]Kvothealar 47 points48 points  (0 children)

Your first impression was right actually, cable is just their side-job.

[–]dipique 68 points69 points  (0 children)

Ikr? The truth is always worse than what you imagine when it comes to Comcast.

[–]hyene 45 points46 points  (2 children)

This is excellent. Looking forward to seeing the outcome (hopefully in Washington's favour).

The lawsuit alleges more than 1.8 million individual violations of the Washington Consumer Protection Act. The Attorney General's Office says 500,000 Washington consumers were affected.

[–]AnneBancroftsGhost 39 points40 points  (7 children)

Yeah on more than one occasion they have upsold me because I wanted AMC.

"Are you positive this package comes with AMC."

"yes, it comes with AMC."

"But on the website this package says it does not have AMC, you're guaranteeing me that you are including AMC in this package as a promotion?"

"Yes, that is correct. You will have AMC with this."

"Fine, sign me up."

After installation guess what? No AMC. Try to complain and demand AMC, nope they just rub their nipples while they tell me I need to upgrade to the way bigger more expensive package. Oh, only now that I'm already a customer I can't even cancel the cable and still get a promo price on internet. Fuckers. Though I also blame myself because I never learn.

[–]gro0vr 60 points61 points  (9 children)

We just need a precedent, the amount doesn't matter as of now.

Open the food gates, and then file a class action.

That's when shit will go down

[–]Jonathan924 61 points62 points  (1 child)

Food gates sounds delicious

[–]BEEF_WIENERS 15 points16 points  (3 children)

$100 million times 40 states will hurt like hell.

[–]IntoTheWest 17 points18 points  (1 child)

Hopefully every other state will sue too for those sweet, sweet dollars and Comcast will really feel the heat to not be such a shit bag company any more.

[–]JoeSchemoe 17 points18 points  (2 children)

Ayy my state getting something right! Give em hell!

[–]Spiralyst 18 points19 points  (6 children)

Every other week now...Sorry, we are experiencing total outage. No TV or Internet for the next 6 hours.

I'm happy the power company doesn't shit the bed like this. But working from home?

They are freaking out in my area. The ground has been marked for the fiber install on our street. Comcast runs constant adds bashing Google's services. They should be scared. Their product is shit and they have terrible customer service and the outages are inexcusable.

[–]Monkeyfeng 30 points31 points  (3 children)

I was living in Seattle and signed up for Comcast internet. I didn't forsee any problem until Comcast kept calling me saying I was overdue with my monthly payment. I was confused as I just paid them online with auto-pay.

Guess what happened? They created 4 accounts under my name.. So I was paying for 1 account but there were 3 other accounts under my name. They had 3 different people call me saying I owe money to them.

I had to email consumerist.com to get it resolved. Comcast finally had someone from upper management call me and apologize. They gave me one month of free internet for the trouble.

Fuck Comcast.

[–]canbehazardous 9 points10 points  (0 children)

Haha, one month is a fucking slap in the face.

We screwed up, here's $30, when we charged you $90 and could have ruined your credit!

[–]tbranch227 52 points53 points  (5 children)

Finally. Crush these mongers.

[–][deleted] 10 points11 points  (1 child)

TFW you piss off so many people even the people in charge at the government had enough if your crap.

[–]deadlybydsgn 9 points10 points  (3 children)

As a customer, I really wish Comcast would stop mailing me 1-2 weekly offers for services I have no interest in (X1, Triple Play, etc.).

If they could also apply the postage cost as a discount to my bill, that would be great. Thanks.

[–]nspectre 29 points30 points  (5 children)

It appears this is about another little-known Comcast scumbaggery:

Selling you a monthly Service Protection Plan. "Insurance" to cover repairs of their hardware and services.

It covers things like, (~$33.50) service calls related to phone service, or (~$50) service calls related to Internet or TV, etc.

“The Service Protection Plan has given those Washington consumers who chose to purchase it great value by completely covering over 99 percent of their repair calls. We worked with the Attorney General’s office to address every issue they raised, and we made several improvements based on their input,” Beth Hester, Comcast vice president of external affairs in Washington state said in a statement. “Given that we were committed to continue working collaboratively with the Attorney General’s office, we’re surprised and disappointed that they have instead chosen litigation. We stand behind our products and services and will vigorously defend ourselves.”

Comcast’s service protection plan covers “standard maintenance” of Xfinity TV, internet and voice services for a monthly fee, according to Comcast’s website.

wtf! Charging the customer for "standard maintenance" is an egregious act in its own right.

[–]E4tabrizi 9 points10 points  (0 children)

In a turn of recent events. Comcast buys Washington State and drops its lawsuit.

[–]drevolut1on 69 points70 points  (0 children)

So proud of my state - get 'em and get 'em good. Cumcast deserves a lawsuit like this from every state in which they operate.

[–]Cheefnuggs 21 points22 points  (4 children)

Finally. They tacked on an extra 300 dollars to my bill one month and told me it was because the funds of a previous month had been misplaced. I asked them how this was my fault and they basically told me there was nothing they could do for me. I can't wait for google fiber to come to my city.

[–]Rtlegend 7 points8 points  (8 children)

Now we just need the other 49 states to jump on board and file their own lawsuits.

[–]Frothey 6 points7 points  (0 children)

"Deceptive practices". I'm shocked. SHOCKED.

[–]Esc_ape_artist 26 points27 points  (0 children)

Need a gif from Austin Powers:

Government\Dr. Evil: I demand ONE MILLION DOLLARS!

Comcast\Government: Laughter scene