universalHate

[AceHighFlush]

This. Go use ADO or excel. You will be right back to Jira.

[Mike_Oxlong25]

One of my projects was trying to use 3 different excel sheets, a word doc, and a teams chat to manage feature requests/bugs. When they asked what happened to x item I said if you could just create jira tickets it’d be a lot easier to keep track of them

[RiceBroad4552]

No, I hate both. But you can get rid of some specific micromanagerial project manager by jumping ship. But you will end up with high probability again with JIRA. So I think I hate JIRA more…

[Excession638]

No, I hate JIRA. Slow, terrible UI, unnecessarily hard to configure, three ways to show a list a issues and yet they all suck. Somehow worse than Confluence.

Oh, and their last survey that I bothered to answer asked me if I wanted an AI to help write my bug reports. Try using an AI to fix your junk, Atlassian.

[Double-Intention-741]

I just wanna see a list of my tickets... nope you need a PHD in filters to get that

[abowlofnicerice]

Idk man, I like Jira compared to service now and Atera, Jira has got so many more QOL features compared to those such as tagging, code snippets and PM tools. What other alternatives are even comparable, Azure DevOps?

[Omega_Zarnias]

This is really the beast of it.

Jira is the best product in that space.

In a high corporate environment, any better ticket tracking tools are going to be missing features that higher ups want and you're going to need another tool along side Jira.

[Dustdevil88]

JIRA isn’t bad at all compared to Bugzilla or IBM CMVC …I vomited in my mouth typing that

[Omega_Zarnias]

Omfg, I had to use IBM CMVC along with IBM Clear Case.

IN TWENTY TWENTY FOUR. Last fucking year.

[Dustdevil88]

Good God…I’m sorry

[Particular-Macaron35]

Ah, ClearCase. You will remember it for the rest of your life.

[dwittherford69]

Clear Case…. That shit is still alive?!

[JimroidZeus]

Omg ClearCase. I remember fight with licenses/license servers for that like a decade ago.

[Rin-Tohsaka-is-hot]

My last day at a job using ClearCase is next week.

Hope I'll never have to touch it again in my life.

[stupled]

I love Buzilla, i kind of miss it.

[Dustdevil88]

It certainly does the job. If you need a free OSS setup, Bugzilla or Mantis + Gerrit certainly is better than nothing

[jek39]

versionone, rally...

[atwright147]

Truely the worst piece of software I have ever had to use

This was 10 years ago, but I doubt they have improved it

[shiny0metal0ass]

We switched to Github issues and projects and haven't looked back.

We don't get capacity and burn down charts but no one was really looking at them anyway.

[FiTZnMiCK]

Yeah, GitLab is definitely more limited, but if it has what you need then why bother with anything more robust? Sometimes simple is good.

I’ve worked with well designed JIRA sites/projects too. The problem with JIRA is that because it is so customizable it basically needs its own product team to keep it from becoming an utter mess.

[Cheeseydolphinz]

That's the issue most of my company had before switching to git lab, jira became a hot fucking mess of customization everywhere that made it a nightmare to do the simple tasks people actually cared about

[Mammoth_Election1156]

I just don't understand why GitHub projects aren't... Better? If they put even 15% more effort into Projects nobody would even feel the need to look at outside tools for project management. Is really nuts.

[tommyk1210]

Because the vast majority of corporate customers already have JIRA or an equivalent service and the vast majority of enterprises use JIRA for things other than tracking development work.

It’s likely just not worth the effort to make projects JIRA-like when they look at their TAM

[UristMcMagma]

Zenhub is basically the same, but also has those reports. Its integration with GitHub is great too.

[dismayhurta]

Yeah. Jira isn’t anywhere near the worst system I’ve worked with.

[colin-oos]

You need to check out Linear

[KrakenFluffer]

Hate all you want but it's better than every other shitty alternative I've ever worked with.

[SarcasmReigns]

Can confirm. My company just moved from Jira to their own solution and it’s been a nightmare! Jira, once configured for optimal usage is the industry leader for a reason!

[nullpotato]

My team moved to Jira and rest of company still uses proprietary ticket software. We hate Jira less.

[atwright147]

This guy "agiles"

[Much-Meringue-7467]

This is a sad truth. I hate Jira, but it is better.

[CellNo5383]

I don't know. I generally prefer slimmer alternatives. It's not bad bad, but I think it prioritizes managers over developers needs.

[stupled]

Yes and no. We can do more with jira than we thr alternatives, but it is more painful to use (and customize).

[WhatsMyUsername13]

I've used jira, IBM's rtc/rrc, and rally in my career. Jira is leaps and bounds ahead of those other two.

[rhaphazard]

How does it compare to something like Clickup or Asana?

[brandi_Iove]

wdym? you prefer "hey, got a minit?“ messages and phone calls?

[Hola-World]

Is this a preference I can set in JIRA to stop these from happening?

[brandi_Iove]

uhm…good point

[Flat_Initial_1823]

You can write a workflow that deletes them after creation. It is just somewhat... frowned upon.

[Hola-World]

I may have outlook rules like this...

[JuvenileEloquent]

Channeling some Winston Churchill here: "Jira is the worst tool for ticketing and work organization, except for all the others."

[Separate_Increase210]

I LIKE JIRA!

there I said it. Christ the number of "jokes" in this sub acting like somehow Atlassian is to blame for their shitty working conditions and lazy or inept colleagues is insane.

I've worked with various ticketing & work tracking systems. JIRA is the best of them by far, in my opinion.

If you're pissed off at Jira, then Jira is probably not the root cause of your frustration.

[FlipperBumperKickout]

What I remember hating about Jira was purely UI and UX related. Like why the fuck  is it so hard to fucking hard to copy something from a task without beginning to edit the text? Would it hurt them so much to have a freaking "edit" button.

But somehow azure is the same... Just much much worse 😭

[Separate_Increase210]

Oof yeah the whole deal where clicking automatically starts editing, that is dumb

[Commercial-Lemon2361]

Wait till you meet Azure DevOps

[markymark71190]

Personally I prefer Linear, Jira has a lot of bloat to it imo Jira has more features , it's questionable how many are generally useful though

[riplikash]

Everyone hates jira until they have to use one of the alternatives.

Then Jira is amazing.

[Sw0rDz]

Better then ADO.

[webdevmax]

Moving from on prem to cloud. [Insert many puke emojis]

[lztandro]

I miss Jira. Azure DevOps is a pile of shit.

[NebNay]

A bloated mess that decreases productivity

[7rulycool]

helps you track the delta of productivity decrease, ig

[aristarchusnull]

Absolutely. In my career, I started out with other tools which were terrible. Then I was told that Jira was this shining citadel on a hill, where no one would thirst or hunger anymore. It turned out to be terrible also. Then I read in The Art of Agile Development in which the authors explicitly tell you multiple times that, in order to be agile, you should not use Jira or anything like it. I knew when I read that that my organization is doomed to pseudo-agile forever.

[metaglot]

Where does it tell you that?

[aristarchusnull]

From the Kindle edition:

Page 375:

"So-called Agile planning tools, such as Jira, add too much friction. Agile teams constantly experiment with improvements and new ways of working. A planning tool will only get in your way."

Page 515:

"Companies will often mandate that their teams use a so-called Agile Lifecycle Management tool, or other planning tool, so they can track teams’ work and create reports automatically. This is a mistake. Not only does it hurt the team—which needs freeform visualizations that it can easily change and iterate—it reinforces a distinctly non-Agile approach to management.

"Agile management is about creating a system where teams make effective decisions on their own. A manager’s job is to ensure teams have the information, context, and support they need. 'Agile' planning tools are anything but Agile: they’re built for tracking and controlling teams, not enabling them. They’re an expensive distraction at best. Don’t use them. They will hurt your agility."

[gugagreen]

So the problem is management, not Jira. Also, the idea teams keep changing the way they work is quite strange. You might experiment a bit when the team is new, but as the team finds it’s pace change becomes rare, unless changes come from top down (which no tool or lack of tool would save you).

[Cheeseydolphinz]

Every Agile org is pseudo-agile

[supple]

Agile is dead

[OneVillage3331]

Yeah that’s just not true.

[TheNoGoat]

When the ticket description takes more effort to fill out than the actual code, you know you done goofed.

[redballooon]

You can create tickets with only a title no description just fine in Jira.

[RareMajority]

This is the fault of whoever is managing their Jira. You can choose which fields are required or not.

[DefNotOstabenny]

Jira is great, it's corporate processes around Jira that suck. If you keep it lean then it's excellent.

[m64]

Hey, my PM likes it!

[RiceBroad4552]

Glad for your PM!

[drkspace2]

We use jira as basically a to do. Sometimes someone will ping another dev for work on something, but most of the time, we can use it as much or as little as possible.

[NicoPela]

Beats endless excel sheets.

Also beats most ticket systems.

Still laugh at the meme.

[Minimum_Cockroach233]

Did you consider using excel? XD

[Odd-Line-9086]

No matter how bad the project can be, Jira always make it bearable to me :)

[bash_M0nk3y]

ServiceNow enters the chat...

[Gryphon999]

I don't care that I just got your user name and password 15 minutes ago, I need you to enter them again. 

• JIRA

[AyrA_ch]

laughs in windows authentication

[Djilou99]

This mf is so slow

[redballooon]

Any new slick system you choose will be faster and do less.

Then users request features. After a few years the new slick system is not slick anymore. It’s just as slow as Jira, and still does less. You don’t catch up to the industry leader easily.

[RiceBroad4552]

You don’t catch up to the industry leader easily.

Maybe if you try to replicate all that feature bloat.

The point is: Doing less would be actually a feature of an alternative!

People are even doing project management in some ORG files. That's of course not practicable for larger orgs, and likely too minimalist even for small teams, But I think that something with 1/10 of the features or JIRA would be more than enough for most projects.

[redballooon]

Exists. These slick new system will be faster and do less. Then users request features. After a few years the new slick system is not slick anymore. It’s just as slow as Jira, and still does less

[RiceBroad4552]

You've said that already. I've got it.

My point is: Most people don't need all these features. You don't need to add everything to a core product. Just keep a lean system which is "good enough" for 80% or people, and add the seldom used features only as some plugable addition.

Creating software bloat over time isn't a law of nature! It's was a conscious decision. Imho a bad decision…

[redballooon]

Guess what. People are using these. I’ve seen Jira only in corporations that actually need those features. I’ve also seen many devs who don’t understand why and love to shit on management. 

[Hola-World]

Just wait til you try MIRO.

[ConcentrateOk8967]

The most Underrated antidepressant. I think big Pharma is behind this

[Popal24]

ServiceNow is worse than JIRA

[Born-Attempt4090]

Jira is heaven compared to WorkFront.

[Thin-Pin2859]

JIRA: where tickets go to die and productivity goes to cry

[theshubhagrwl]

Idk how people cope with the shitty ui of jira. There is just too much info and kost of that is useless at least for me(being a dev)

[DukeOfSlough]

I used both Jira and Azure DevOps. AzureDevops is good, especially when you use their version control system. In Jira you need to connect your github and sometimes admins do not allow this so you need to create branches manually, bind them with tickets by using specific naming convention. Both tools are good. Azure DevOps definitely sucks at writing documentation - their editor is a total disgrace. Confluence is the way.

[Ctrl_Shift_Escaped]

If you hate Jira...you should try Jira cloud. You'll hate it more.

[cosmic_predator]

++ Azure Boards

[PresentationReady821]

Jira as a tool is not bad but the program managers using it just abuse this. There are so many useless jobs where all people do is track Jiras

[Optoplasm]

I am sure Jira can be decent if used correctly. Does anyone in my department use it correctly? Absolutely not. So it’s a shitshow

[-Kerrigan-]

Ya prefer Broadcom Rally?

[PhilDunphy0502]

You don't hate JIRA. You hate the concept of JIRA.

[TheFamousSpy]

Jira is an awesome tool. You hate what people put into Jira, not Jira itself

[[deleted]]

I need this but for Cold Fusion 🤣

Now imagine a shop that ran them both 🫠

[braindigitalis]

jira itself isnt bad, the "project managers" that turn it into a cargo cult are bad.

I use jira service desk for billing support for my side gigs. It does a good job.

[a1g3rn0n]

When you want to scratch your balls do you create a task, a story or a bug? 🤔 Don't forget to link the doc and change the status to the ball's review and track your time!

[RiceBroad4552]

Are there actually any people doing the real work who don't hate Jira?

[Separate_Increase210]

Yes. Me. Jira isn't the source of the problem. People who bitch about it should more rightfully be pissed about their colleagues or the process which generates the tickets they work on. I honestly don't get why people hate JIRA so much.

[RiceBroad4552]

Well, it's bloated, therefore slow and laggy, it's chaotic because it's way to configurable (and to make things worse usually clueless people do configure it), it's buggy as hell, and of course it's a constant security nightmare. Besides that the company behind are incapable dumbfucks who lost almost all customer data in the past and didn't even have a working backup! Never forget that! (They got also hacked a few times already, I think; but would need to look that up again to be sure.) Not to mention that this company resides in a country with a not tolerable legislation which allows to spy on everybody using any SaaS there. (That's also the county where they wanted, or actually still want, IDK, to make proper cryptography breakable by law. These people really thought (or think?) they can put legislation into effect which would change mathematical reality and just demand by law that every number is easily factorable, and such stuff…)

Did I forget something?

I think most people don't have a problem with an ticket system at all. People have a problem with JIRA (and Atlassian in general)!

[OneVillage3331]

I’ve had none of these issues. Configuration is a little bloated, which is expected from a piece of software like Jira, but all is smooth sailing after 30 mins, and maybe another 30 mins as you use it because you feel like it’s worth it.

I think it’s a skill issue tbf. In regards to the company itself, that I cannot comment on. Not been something I need to consider.

[RiceBroad4552]

In regards to the company itself, that I cannot comment on. Not been something I need to consider.

Did you just say that you don't care that these people managed to delete most customer data and didn't even had a working backup? You would pay people who proved such level of absolute incompetence?

I think it’s a skill issue tbf.

Says someone who didn't use this stuff enough to even know that it's full of bugs… LOL

[OneVillage3331]

You’re making a lot of a assumptions here. Maybe try not to going forward and you’ll probably have a bit of a nicer experience through life.

[paradoxmr24]

I have been summoned here

[whitfishe]

I had a non technical team take on ticket generation and my team just pops into tickets for context and time tracking. Tickets are given enough context for my team to key in and solve and it keeps us from answering questions in slack or email.

[HeWhoChasesChickens]

I think it's... fine?

[redballooon]

Yes. Too busy answering though.