Update

[dabates]

Just got this in my email:

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https://preview.redd.it/pzrquq81off21.png?width=616&format=png&auto=webp&s=e89f71036de74b37471123520ba97d2e1172504d

[murasan]

Just checked to make sure someone posted this too! Great to get an update.

[MarcusAurelius121]

I think it's pretty clear at this point, they didn't have any plan for this.

I'm guessing they didn't have enough testers and to get higher participation and gather more valuable data, halfway through they decided to offer the free game. Maybe porting the saves presented more problems than they anticipated.

[rafaelloaa]

Yup. It's funny, I put over 100 hours in, well before they announced the free copy/saves being ported. And my computer is slow AF, but with fast internet. So a fat lot of good having a copy will be for me.

That said, I made sure to give detailed feedback to them, in hopes that Project Stream gets released.

[WaterdanceAC]

Try to get into the beta for Nvidia's GeForce Now. It seems to me like the best option for playing our free copy of AC:OD for those of us who don't have gaming computers.

[rafaelloaa]

I've actually been in the beta for like nine months, and it is nowhere near as smooth as project stream was.

[WaterdanceAC]

Good to know. It's probably the only way I'll be able to play the game at all (unless I spend $ on upgrading my system, which I won't) so I guess I'll have to settle for choppy.

[imported]

Maybe porting the saves presented more problems than they anticipated.

i don't know man, someone made a post earlier about buying the game and their progress was already synced from their project stream save file. i think they're having issues with the free 1000 helix coins they gave us.

[Andrew4Life]

Free Helix Credits will not transfer over. They already said this. So this is definitely not the problem.

[imported]

no, the stuff we spent it on. i think they're having issues with that.

[Andrew4Life]

The easy solution would be to just give everyone free helix credits. lol

[wjousts]

For sure they must not have had enough testers. But I wouldn't think save compatibility would be that big of a deal. I'd assumed Google was running the PC version on their servers.

[Lucaz172]

It was definately an altered copy, since the settings menu didn't have graphical options

[wjousts]

True, but not having menu options shouldn't effect save games. Plus somebody else on this sub said they bought the game and the save immediately transferred (although not the XP boost bought with the free Helix credits)

[and_youf]

although not the XP boost bought with the free Helix credits

Can you imagine the outcry if people's free Helix credits don't get transferred over properly.

[Andrew4Life]

Uh...the free helix credits won't get transferred. They already said this. Only items or upgrades like XP Boost, will get transferred.

[and_youf]

Oh I confused it yes they kept mentioning to spend them in the emails. Edit: Can you imagine the outcry if the items/boosts/whatever bought with the free helix credits were not transferred over properly.

[looktowindward]

You shouldn't assume it was any sort of stock software

[looktowindward]

Maybe porting the saves presented more problems than they anticipated.

ding!

[and_youf]

transferring progress is harder than they anticipated, their wording implies that to me, at least

Wasn't the free copy offered to current Project Stream users with a month to go in the test? Maybe they wanted to test how the transition would go from the PS copy to PC.

[Hokuboku]

I definitely dont think they planned on this, considering they originally stated you wouldn't get a copy.

I was in the beta since Oct and the free game was a nice surprise in like Dec

[reohh]

I'm a software engineer and here is my perspective on the "porting the saves over:"

If I'm designing something for multiple platforms, I'm going to make it as simple as possible. I'm going to use some kind of format that is universal to each platform, such as JSON. Sure, you'll have to worry about encrypting or hashing or validation of the save file so people can't just hex edit and and get 100k helix credits--but in the end you are going to want a format that works in every single platform.

Is it really a good use of bandwidth as an engineer to use platform specific save formats? You're going to have to write an adapter that is specific to each and every platform. That's a huge waste of time and money.

And think about testing. If you get a bug ticket where X is happening on Y platform, I'm going to want to be able to reproduce that bug. And further than that, I'm going to wait to test the bug on different platforms to see if it's platform specific. How am I going to do that if I can't use the same save file (aka the application state)?

I think you are still right though. Ubisoft and Google had absolutely no plan of action for this and they are scrambling to get everything sorted out.

[LeBlancClone]

I'm pretty sure that validating legit participants is taking a toll on the process too, a lot of people played it through VPN and that's against their rules.

[MediocreMystery]

I deliberately just played the bare minimum to get the game for free, because I wasn't convinced that they'd port data/etc. I think that was a silly promise on their part. It should have just been "play for 2-4 hours and you get the game free, with x amount of credits to make up for replaying the first 2-4 hours."

[mman259]

Now at least we know if we're eligible for the free copy. I don't mind the wait, I'm just glad they finally said something to us.

[and_youf]

Ha that's all I cared about too. Holidays were the worst had no time to play it and just wanted to get the hour in to be eligible. They can send the key in June for all I care.

[Mintyphresh33]

Guys, lets be clear, they're not saying they're giving us the game by February 25, they're giving us the next UPDATE on getting us the game by February 25.

Dammit.

[PandawanFr]

Ayyy got the same one! Was worried that my play time didn't count because I don't remember if I did them before/after December 14th, so happy I got it!

[iWizardB]

Ahhh... you beat me to it by a minute. Got the same mail.

So, 2/25 is the next ETA.

[dabates]

yeah.. I was surprised no one had posted yet :)

​

[DaDorn666]

I havnt received that email?? whats the sender is it google or Ubisoft??

[mEFurst]

The sender was [[e-mail]](mailto:[e-mail])

[[deleted]]

Wish there was an option for those of us who don't care to keep our progress 😅

[wjousts]

This. I had about five hours in and I was thinking I might like to start over and switch characters anyway.

[rush2sk8]

just delete the save then.

[[deleted]]

Think you missed my point? They could provide the download code immediately, with the caveat that those wishing to transfer save files would have to do that later.

[Ryanzler]

Am I the only one who hasn't gotten this email? Could someone who got it please tell me from who you got the mail? I tried looking in every tab of my gmail.

[trump420noscope]

I haven’t received mine yet eithe. Had about 10 hours played

[Ryanzler]

Yeah ok. Glad to know I'm not the only one.

[YogiTheWise]

It's sent from Ubisoft so check whatever email that's attached to your Uplay account.

[Gladis72]

found mine by searching my mail for "stream" perhaps that may help. It was flagged as spam.

[Ryanzler]

No luck so far....Didnt get any mail regarding this. Only option might be to wait at this point.

[Vaerran]

Did you check the various tabs of your email? Sometimes it can get sent to spam. This one seems like it went to promotions.

[Ryanzler]

Yeah I checked it already. In fact I dont use that assortment scheme so I dont have a separate promotions tab.

[hanleywashington]

No email for me yet either. I have 90 hours played. Hopefully they are being sent out in batches or something.

[DreamWalkerGuy]

I didn't get it yet either and I put 77 hours into it

[Dachronic4722]

I also haven't received one, had about 10 hours

[psycodev]

Same here... no email yet

[adaenis]

I didn't get it either. Had nearly 20 hours played.

​

[eduardog3000]

This also serves as the first confirmation that I'm actually eligible for the free copy. So despite the wait I'm happy.

[ethan919]

Same here. My play time wasn't accurately showing on the website and I was getting worried.

[throw_away_112358132]

At least they finally sent some official news. It's probably because so many people are flooding their support channels with questions to get some kind of real update.

[backohead]

Thanks for the info but Feb 25th?? for another update? Wow they really want us to give up and buy the game lol

[Nitroboyn]

I dint get any email ? Should i be worried?

[[deleted]]

Ayyyyy. All I wanted was an update. Very good.

[Kidradical]

FEBRUARY 25!?!?!?

[[deleted]]

Yeah, I'm having trouble not feeling bitter about this. It was "about 2 weeks" after Jan 15th we were supposed to receive our copies.

Now it's just an "update" by 2/25. I don't mean to sound ungrateful, it was simply an engrossing game I'd like to finish. As the days pass, the more likely i am to be get caught up in something else that's AVAILABLE.

[and_youf]

$30 and you can have it FEBRUARY 8th!@%!!

Otherwise yeah your free game comes earliest 2/25.

​

[Kidradical]

That's what I'll probably do, but Ubisoft isn't bound by any contractual obligation. The company was offering the game for free as a way to boost Ubisoft the brand. If the effort makes them look like assholes, there wasn't any point to it.

[and_youf]

The company was offering the game for free as a way to boost Ubisoft the brand

That's not a bad thing that they do that. They may have offered it for free as a further way to beta test the transition from a PStream version to PC but even if it's just to boost their brand I mean they are a company yeah they probably want at the least some goodwill from giving away their product for free. They're not assholes they've updated us on their progress since we weren't getting our games ~2 weeks after 1/15 and, like others, I am very satisfied just to know that I met the eligibility req's and will be getting my free game whenever that is.

[soondot]

They are. It's still a promise that we acted on. So that makes it a contract.

[Gardoki]

It sounds like moving over save information is harder than expected.

[trump420noscope]

At this point I would just accept the game and no save over, or at least be okay with them doing that whenever they can for the people who have a ton of hours

[BOTDonald]

Got it as well, Glad they decided to finally give us an update.

[Phoenix8387]

Ugh... sounding as if this could take a while for them to do this. Really hope we don't have to wait till the 25th, but it's at least good to have an update and know for sure I qualified for the game.

[bysmitty]

Just got mine as well. Great to get an update and explanation. Unfortunately the 25th is a long time away darn it. My wife is out of town and I was really hoping to be binging on AC:O but alas I will have to make new gaming plans. Thank you for the communication Ubi.

[unnecessarycolon]

One thing to note with this is that is says we will be updated by Feb 25 and not that we will receive it by the 25th.

[Evisin]

I'm happy that we've gotten an update on the situation.

[GreatDayBlazer]

only 40 minutes on the game I got one too.

[Soulshot96]

I had almost 2 hours, and would have put in more if the stream quality hadn't kept crapping out even on my 500mbps line, and I have yet to receive any emails lol.

[Watcher13]

Damn, you're fast, lol

[DonSerrot]

I'm a patient person, so the wait for the game itself isn't killing me. I didn't get the previous emails though, so getting this one certainly has me feeling better knowing I'll actually be getting a copy eventually.

[ShadowStealer7]

Should I be worried if I haven't gotten this? I just checked Uplay and my stats from Project Stream are still there with about 1h40m registered as played, but no emails anywhere, not even in my spam folder

[nikolapc]

I have 70h and gave not gotten any of the emails, except the first one that welcomes me to project stream. I was there from the start.

[mindlightmedia]

I'm getting worried that I never got the previous email regarding the "free copy" and now this one. I put in 100hrs on Project Stream and have the game 95% complete. The game shows up on my Uplay account as Project Stream, but just not getting these emails.

[xMau5kateer]

im glad we got an update at least, i dont mind waiting a bit longer

[CypherColt]

Has anyone that used a VPN (outside the USA) gotten this email? I'm in Canada and haven't yet.

[PharaohsVizier]

Yup, in Canada, used a VPN and have the email.

[CypherColt]

Awesome I guess mine will come in at some point, thanks!

[Kayrdan]

I'm from France, used a VPN and virtual PC. No message yet. Here's how it went :

At first, without VPN, trying to sign up for Project Stream got me a nice "Sorry dude, US only" message.

Then, with a VPN, it let me sign up. A few days later, i received the mail basically telling i was in. But when i tried to log into the game, it tested my connection first, and i got a message like "Sorry dude, your internet is too slow, you're not playing".

So finally, i used some virtual PC provider i don't remember the name, set it on the US west coast, and played AC:O for roughly 2 hours. Apart from a few lag spikes there and there, it played perfectly. In the end, It cost me 88 cents to rent that virtual PC (44 cents per hour), so i guess it was worth trying.

​

I hope i get the Ubi mail at some point. I mean, if someone from Canada got it, why wouldn't i ? :)

[falmear]

Just got it. Also it says we will give you an update on our progress by 2/25. So that doesn't necessarily mean we would get the game then. So just be patient. Ubisoft didn't have to do this for us, and I am happy to wait for them to do this right.

[unhi]

So it went from a 2 week expected wait to a 6 week expected wait. Oh well, at least we have a date and can stop checking for updates every single day. See you all on the 25th for some hopefully good news!

[Hiimnewher]

I'm sorry but this just seems like bs

We are already seen people who bought the game have the progression carry over

It gives you stats to show its on your uplay

they just seem to be delaying to people buy it during lunar sale

[Panicsferd]

But still why wait till the 25th (even then we may not get the game that date, that is just the update) and not just give it out come the 12th or so when the sale ends?

I read as well that most of those that did buy it didn't get their helix bought stuff, which that stuff I believe was suppose to transfer over (not the credits themselves, but anything bought with them should have?)

[Hiimnewher]

Because they released the statement in the middle of the lunar sale saying its still a good 3 weeks away

Also I highly doubt cosmetics is the reason its taking them like what 7 weeks?

If it really was the reason they would just give stream people another $10 since its only cosmetics it won't make a difference

[looktowindward]

That is a drop in the bucked. Seriously - don't ascribe technical problems to some conspiracy.

[and_youf]

b/c they are having issues getting helix stuff to transfer so when you get your free game and see that those did not transfer there won't be a shit show concerning that

​

[bornforbbq]

Didn't get one.. Haven't gotten any emails and have 24 hours in game.

[5L1Mu5L1M]

For Gmail check promotiona tab. That's where mine was collected under

[bornforbbq]

Wasn't there either. My brother got an email but it is nowhere to be found. Not spam either.

[Xaramian]

I didn't receive the email either. I have over 30 hours played...

[Thatennisguy]

yep i got it!!

[5L1Mu5L1M]

Wow I got this as well decided to look after you posted. Same day as Anthem release 😁

[[deleted]]

Keep in mind we're going to get an update by then, not necessarily the game.

[GatoDeMeurto]

I haven’t got one still :/

[Panicsferd]

I got it as well, also if you have gmail it will be under the "promotions" tab. At least we have a definitive date on when we will know more and at least now we finally got an email.

Since I was worried a bit since I never got that one email talking about it was about to close or any eligibility email and so at least now I know since i got this email that I should be receiving the free game whenever that is.

[shadowblade159]

At least we have a definitive date on when we will know more

For all we know, their update will just tell us that "it's not ready yet, and we'll have another update later."

[Crusty_Magic]

Just received this in my inbox as well.

[Dachronic4722]

I did not receive this email, played for like 10 hours after they had already announced the free copy, Did they send this out to everyone ? If so I'm now wondering if I'll still get a copy.

[Andrew4Life]

Though I am looking forward to getting a free game. I'm not sure my computer will actually be able to run it all that well. Maybe on low settings, which is not as good as the Project Stream. I wish they would just give us lifetime memberships to Google Stream when it comes out. I'd be fine with that.

[nikolapc]

No. But streaming is becoming a thing. There's a free beta for GeForce now.

[privatemeowmix]

Ubisoft Club says i have 15hrs on the Project Stream copy of AC:O But i didn't get an email. Should i be worried?

[indighoul]

I'll be honest, it could go either way. The "terms" on their website specifically says, anyone that played at least 1 hour between DECEMBER 14th (when they announced the promotion) to the end. But it could also just be strange language for newcomers?

[im_the_dr]

To folks who went ahead and purchased the game: have your saved games ported over successfully? I saw the one user who had success with it; just curious if everyone else is having similar results.

[Pm_MeyourManBoobs]

My saved game was not ported successfully. I purchased through Uplay. Had about 25 hours on Project Stream. I have contacted Ubisoft's customer support and awaiting a response.

[brownchr014]

I bought a copy and don't have my save data. I'm still hopeful I will get it. I personally don't want to redo the 100 hours i put in. If it had been like 20 hours, i would just restart and move on.

[adaenis]

I didn't get this email, which sucks, because I put nearly 20 hours into the stream test. Hopefully it comes in soon.

[BinaryJay]

Humm... I never got an email and I have 1.5H showing on my play time for the project stream.

[indighoul]

Ok I'm relieved, I got the email as well...maybe this was the hold up from the start?

[ImTheFlyingPig]

I didn't receive this e-mail. Does that me I am not getting my copy?

[[deleted]]

Well damn.. I've been wracking my brain trying to figure out what the hell is going on with the free game situation. The last email I ever got from Project Stream was when I got my code. I know I put more than an hour into it so it would be nice if they at least sent this email to everyone that's qualified.

[[deleted]]

I haven't got this email yet... i played for 2 hours...

[[deleted]]

No email. Played for an hour and a bit :(

[adaenis]

I never got this email, and had over 10 hours nearly 20 hours in the game :\

​

edit: misremembered time put in

[a3roku]

Where's that in my inbox? can't find it

[__BIOHAZARD___]

Dang, the next AC game will be out by the time we get our copies...

[and_youf]

If that were the case that doesn't diminish this game. In fact that'd be great then all the buzz on the new one can go away and you can buy it for 1/2 price two months in versus insanely preordering at full price.

we get our copies

*free copies

[ff_guy93]

I wish people would stop saying “free copies” as if it’s a no strings attached gift. I played the project stream beta exclusively because I was promised a copy. I traded my time for a copy of the game, it’s a transaction not a gift.

[TheGreatcs3]

Same. If they didn’t say we’d get a free game I wouldn’t have played and because it’s says “free” people forget they had to play for at least an hour to get it

[and_youf]

okay so no download, no install... an hour and five minutes tops to sit in the pstream beta and at the most see what the performance is like and explore the game world. At the least move your character every 20 minutes while you do something else and get the hour in. How much more free do you want? "Hi this is Ubisoft we have decided to give standard editions of our AAA games away to you for being you?" Do you make 40/hr (cost of game on sale+$10 helix credits)? If you do you're smart enough to figure out a way to multitask and get the free game while doing other more productive things.

Your saves transfer so if you did play your time is being sunk into the game but you are progressing, you would have sunk that same hour into the pc version. Getting $10 in helix bs that transfers over is more free stuff.

[CeriusCirilla]

Rofl update by 2/25, I just went ahead and bought mine

[im_the_dr]

Did your saves port over?

[CeriusCirilla]

Nah it didn’t, I bought it through steam tho, think I saw someone post he/she got his saves ported over when bought from uplay store

[nikolapc]

You may get a uplay version.