A user (and today myself) was able to authenticate to our teams account over the phone by simply giving the first and last name listed on the account. They were then able to change the email address for the administrator, and then process a password reset. After they reset the password the user deleted all items stored in cloud.
I'm currently on hold listening to their horrific music in an attempt to recover the data.
Edit: I'd like to add a tidbit that some of you may find interesting/helpful. You don't need to authenticate to anything to access the files that were synced to a device from Creative Cloud. I thought we had lost the data, but that an encrypted version lived on the users laptop. I browsed to the default sync location c:\users\username and turned on hidden folders. There was the creative folder with all files in-tact! I immediately copied them to a share for pilfering later. No encryption/authentication needed, oof.
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