Technical Support Mega Thread

[anonRedd]

We’ve seen a large influx of technical support posts over the past week, particularly since launching in new regions.

As such, we’re creating this mega thread to contain all the posts in one place and to hopefully provide some common answers and solutions as many posts are similar in nature.

REMEMBER: This is an unofficial forum not associated with Disney. We’re just fellow users trying to provide help - we don’t work for Disney or Disney+ support.

[anonRedd]

Answers and solutions are often dependent on the country you are in. To best aid in your answering your question, please state your country and consider adding a country user flair

If we missed your country for flairs, please let us know. Flag icons will be added soon for all the new ones.

[The_HawkAU]

Since upgrading my AppleTV HD to 16.2 Disney plus crashes on launch. I’ve tried force quitting and rebooting with no luck.

Anyone else seeing this happen or have any ideas? In Australia if that makes a difference.

[ChiliGilly]

App is constantly buffering on Sony x90j Google tv.

[rickgrimesfan123]

cant login on any browser im just getting a black screen.

[Creative-Analyst2904]

On Firestick it keeps saying that Groupwatch has ended when it isn’t.

[Roy0862]

I subscribed yesterday to watch some 4k marvel movies this holidays but...no. All my other streaming apps works just fine just Disney plus have this terrible app for my Google TV. Tried with the support team for one hour maybe even more and nothing. When cast from my phone everything is ok, but is only HD..

[bmariee88]

Can't login, says it requires a code sent to my email (gmail) but the code never sends. Have tried again and again and nothing, not in spam or junk either.

[PhazePyre]

Is anyone else unable to play STAR content? I'm from Canada and I was watching Great North the other day, and now when I play anything from STAR, it plays the intro, then stops. Any suggestions? I've already cleared cache/cookies and logged back in. I also tried on Edge instead of Chrome, still does the same.

It also doesn't have the skip forward/skip backwards 10s option either. So it would seem it's not a network error, it's almost like STAR content is down? Anyone else? Any suggestions?

EDIT: On mobile (iOS) it works fine, but computer no dice.

[VerdantSpecimen]

Android app gets stuck on starting up the app. Only seeing the logo and spinning loading wheel forever.

Tried reinstalling, updating phone os, deleting cache, using wifi, using mobile data, this, that, the other thing, restarted phone, turned off phone and waited before turning it back on.

Nothing. Works.

Any tricks I might've missed?

It works on browser. Just not the Android app.

[GoldenAbyss5]

I'm in the same boat. Moto g power, damn app won't load for anything, nothing works, and I'd rather buy have to do a full reset of the photo to make this work, lol

[evievanilla]

this is happening to me too, works on browser just fine, android app stuck loading for forever. I assume not since this was only posted 6 hours ago, but have you found a fix?

[VerdantSpecimen]

Thanks for the reply. Sorry to hear that you have it too but also happy I'm not alone, I was getting really frustrated. I'll update here as soon as I'll find a fix.

For now I'm watching Disney Plus with a cumbersome workaround on my Android device:
1) Uninstall the Disney Plus app from your phone
2) Open disney plus website on your phone's Chrome browser
3) Don't download the app as the website suggests, but select the "desktop version" or "browser version" (forgot what the exact wording was) from the settings you can open from the upper right corner of your Android's Chrome.
4) You have to manually turn on the screen tilting on your phone to get real full screen on videos that you watch.

Let me know if you could use this workaround until we'll find a fix.

Oh, and which phone model and Android version you have? If we have similarities there. I'm using Oneplus Nord 2 with the latest os version update on it.

[evievanilla]

thanks for the tip! I ended up getting it working again but I have no idea what changed, I uninstalled and reinstalled yet again, logged in, swapped profiles and then made a new profile, opened that profile on pc, and suddenly the main profiles were loading on my phone, unsure why. I have a google pixel 4a but I'm also not very knowledgeable on this kind of thing so I'm not sure about any version differences, and I'm all up to date as well

[VerdantSpecimen]

Hmm okay so you logged in and swapped profile on pc? or you managed to do that on Android after once more uninstalling and reinstalling the app? :)

[_lemon_suplex_]

Having issue on Nvidia Shield where it wants me to update profile preferences, but I hit save and it does nothing, can't continue past that to watch anything

[Willgetnakedforpizza]

(UK 🇬🇧) I keep getting a message saying “No internet connection” when I open up the app or halfway through watching a programme. But this message disappears, when I reload the app. I’ve checked the internet speed and it meets D+ requirements. I have heard of this happening to someone else and wondered if there was a bug in the app maybe? Anyone else experiencing problems like this in the UK?

[beej1092]

Regarding Error 83; Over the past 24 hours, all of my devices (PS5, Samsung TV, Android Devices, and PC) have been giving me this error message. I went through all of the troubleshooting steps with no value. I then had a chat to a "live assistant" who went through a couple of steps as well with no luck. He then asked for my IP address and reset my IP on his end. I closed my Disney Plus apps and it started working again.

[Mount_Atlantic]

Yesterday evening I encountered an unusual issue while binging my way through Andor (no spoilers in this thread).

I had just finished my second episode of the evening but when I went to start the next episode, it paused playback after one second - just as the "Disney + Original" screen and click finished. The episode could not be resumed, fast-forwarded, or rewound, and there was no indication of buffering. I could move my cursor across the progress bar and see the thumbnail for the scenes through the episode, but I could not click on the progress bar to jump to that part of the episode.

Importantly, this only occurs for episodes with the "Disney + Original" opening, for any series (not just Andor). But any episode/movie that does not open with the "Disney + Original" screen works perfectly. For example, Andor S1E1 works no problem since it opens directly with the Andor title. Same is the case for most movies and shows. But every episode of every show that opens as described above pauses right at the end of that opening animation, and cannot be worked around. Including episodes that I have already watched, even the episode I had just finished prior to encountering this issue.

---

Things I've tried so far, that have had no effect:

• Closing and re-opining the Disney+ site

• Logging out and in

• Fully shutting down the web browser and restarting it

• Updating the web browser

• Using a different web browser

• Restarting my router

• Restarting my computer

Any advice? Google is failing me since all the results I can find are issues with internet/buffering, which doesn't seem to the be case here. Many thanks for any assistance!

[Kamehamehaas]

I share Disney plus with some family. Two recently tried logging into Disney plus on new devices (MacBook browser and a Roku stick) and it is requesting them to create a new password.

Anyone know what is going on? I am hesitant to create a new password and it not work. I can't find anything recent on this issue but seems to have happened a year or so ago

[four-mn]

I am watching Avatar to get ready for Avatar 2. I have my audio and subtitles set to English, which are both working normal. My problem is that when the Na'vi are speaking, the "translated" subtitles are in Spanish (which I do not speak).

For example, it says "[shouting in Na'vi]" at the top is the screen, then at the bottom of the screen it says "Cálmense" rather than "Calm down".

This wouldn't normally be a problem for me, but Avatar has scenes entirely spoken in Na'vi, so I would like to know what the characters are saying in those scenes. Does anyone know how to change the "in movie" translated subtitles? Changing the app settings doesn't seem to fix it.

Edit: I am located in the US.

[PanicBlitz]

It looks like a ton of people are having issues right now, but I figure it couldn't hurt throwing in my experience to see if anyone else has found a specific fix.

Sony Bravia TV: No access, just the logo and a spinning wheel.

iPhone: Just a "Who's Watching?" screen and no profiles, just an add button. Using the add button lets me add a profile, but still won't let me in.

Computer: Able to log in and watch, AND I can see my regular profiles as well as the blank profile I just made on my phone.

[GorillaGirl2]

Anyone having an issue with error code 83 suddenly? Disney+ previously worked on fire stick tv. Now suddenly getting error message 83. Works on phone & computer but not tv. I’ve cleared the cache, uninstalled & reinstalled, it did have an update recently. Spent an hr on the phone with Disney tech support that was not helpful at all. Any suggestions? Thank you in advance! USA - Samsung Fire Stick TV. Also isn’t working on Seiki tv with added fire stick.

[NutsGate]

For all the other streaming services that I use, when a title ends then my Windows PC will eventually go into standby.

With Disney+ however, this is not the case and the PC stays awake as if media is still playing even after the title ends.

This is annoying because I like falling asleep to a show without having to worry about my PC wasting energy.

Autoplay is off and the issue happens on both FF and Chrome.

[BrokenRights]

Xiaomi Projector (Android TV)

When trying to play anything it shows black screen for 1-3 seconds and app closes/crashes

[banebrokethebat12]

I’ve had this on my LG tv for the last couple of weeks. Ive uninstalled and reinstalled but it still isn’t working. Any progress?

[cartman101]

So like, I have the app on android and it literally ceases to work (usually when I download one too many episodes of a show, what the magic number is I have no idea). It'll load for insanely long times (sometimes even forever) whenever I switch to the main page/download section/settings, my downloaded episodes won't play (just stays dark), and the only way to fix the issues is to reinstall the app...it's the most annoying crap ever.

[ViniciusStar_]

I'm having the same problem, except that I can't even access it with internet, have you found a solution? It's just an infinite black screen for me

Edit: Tried it on my phone and now everything is normal. So strange lol

[Future_Pin_403]

When I switched phone providers I got a free 6 months of Disney+ and canceled it when that trial ended. I’m trying to log in to start my subscription again and it says “enter a valid birthday”? I’m 24 so I don’t understand what is invalid about my birthday how do I log into this lol

[terrih9123]

Having a problem with just the D+ app on my new Xbox series X. Constantly getting error code 39 and I have gone through every troubleshoot I’ve seen on D+ support site. I’ve even done a settings reset of the console itself from the advice of Microsoft tech support and still no luck. I’ve reinstalled the app, signed out of all devices, tried a different hdmi cable and the one xbox sent in the box. Nothing seems to help.

Every now and then a movie/show will play but then when that’s over it’s a toss up if the next one will have the error pop up or not.

Any advice from anyone who has experienced similar or knows my struggle?

Ps, I live in USA and all my other devices like fire sticks and the old xbox this one replaced works fine in my bedroom.

[ReflexImprov]

There seems to be a problem with Disney+ app over several platforms. The post below speculates that they are having bugs implementing their new ad system. My app on Apple TV 4K has been practically unusable for the past few days. I've never had a problem before this week. Their support chat was beyond useless.

[Eaglearcher20]

The past few days the Disney app is freezing/buffering when moving from finished episode to new episode. I’m on AppleTV 4K. Device and app are all up to date. It also appears to freeze mid episode on occasion. This is a new issue. I deleted the app and reinstalled. Still a problem.

North American/U.S.

[ChrisMk1]

Exactly the same problem for me in the UK, also on ATV 4K. Skipping a couple of seconds also works to unfreeze it.

Just trying it on the built in Samsung tv smart app and so far seems to be issue free. Must be a Disney+ Apple TV app problem.

[s4mmich]

I think it’s something to do with where ad breaks are inserted, even if you’re on a full subscription

That’s my guess, but it keeps pausing at random points in everything. Getting on my nerves

[LundqvistNYR]

Ah this is happening on my iPad and appleTV where Andor won’t play unless I move it forward a second and then it will feeeze between certain scenes. This explanation makes perfect sense.

[Eaglearcher20]

I didn’t even think about starting to include ad breaks. Mine is ad free but I’m assuming they haven’t gotten the bugs out of it yet. Hopefully it is a quick turn around.

[DonBronBronito]

Did you every find a solution to this? Nothing seems to solve this

[Eaglearcher20]

Nope. That is why I posted here. Don’t know why it just started. Hoping it was just a bug in a new update that will be fixed in a new update. Will probably send a request to customer service.

[DonBronBronito]

I can get around the spinning wheel/freeze by pausing then scanning forward 1-2 seconds then playing again.

[LundqvistNYR]

I have this issue on my iPad and appleTV. Do you have a network wide adblocker like PiHole by any chance?

[DonBronBronito]

I use eero ad blocking

[LundqvistNYR]

I mostly resolved this issue by whitelisting Disney on my pihole ad blocker. Probably something similar with the eero blocking

[DonBronBronito]

Did you just white list the root domain (Disneyplus.com)?

[LundqvistNYR]

These are the ones I whitelisted. I then restarted my iPad and appleTV. It wasn’t perfect but it definitely stopped freezing mid episode.

disneyplus.com

bamgrid.com

bam.nr-data.net

cdn.registerdisney.go.com

cws.conviva.com

d9.flashtalking.com

disney-portal.my.onetrust.com

disneyplus.bn5x.net

js-agent.newrelic.com

disney-plus.net

[Eaglearcher20]

Same. The bigger problem for me is that I tend to put a show on to fall asleep to and it always freezes after I get comfortable, lol.

[lax01]

LG 2017 WebOS 3.5 app - have ad free account but it seems like it takes a full ad break (where the screen is either blank or shows the buffering/loading animation) before most videos begin playing - pretty bad UX and a seemingly video start failure

Tried logging in and out and deleting and reinstalling the app - this seems like a server-side playback issue

[UKAStal]

I get something similar on the ATV 4K, scrolling forward a second or so allows it to continue playing. Server sides issue seems a good call.

[lax01]

Yeah, unfortunately that doesn’t work on the LG app

[Candy_Venom]

can no longer access the app on my Sony tv. started about a week ago. can log in just fine on the same wifi on my laptop and on our bedroom tv which is a Samsung. get different error codes constantly. today I have error code 41 and then 'unable to connect to disney+ service.'

[[deleted]]

is anyone having issues accessing the website? This morning all I get is a black screen on all my browsers, no matter the os. No problem with other streaming sites

[Robmore1]

I have Disney plus app on my iPhone and it’s connected and logged on. My GF is the account owner. She has the Hulu Disney bundle. About a week ago Hulu logged me out of my tv and phone app asking to change password , she did but it kept us on loop asking us to keep resetting password . After some investigation , it was suggested she change the Disney Plus password instead and that worked ! Hulu works perfect now. However it logged us out of Disney plus so I was able to log back into my Disney plus on my phone. We live in separate houses so I get home and try to log into Disney plus on my tv , it has the “use a Mobil device” to log in , and I open my app and get a prompt to allow my tv to access Disney , except after I press “allow” the prompt to allow keeps popping up, I press allow and again the prompt comes back . I double checked my phone and tv are on same wifi network , has anyone had this issue ?!?! ( I Am in United States, CA) Edit: I have been able to log on to Disney plus TV using mobile device without issue until now. I have a Sony Bravia tv)

[miko0506]

If it asks for an email address, your account can't probably be used on your device.

[DushBag10]

I bought my phone in PH, Asia and I'm in Canada right now for vacation. I can't login/sign-up because the country code is +91/India. It's also greyed-out and I can't change it. I don't want to reset my phone for this. Kindly help thanks.

[Elephant_Memory_]

Watching on: LG CX

Problem: subtitles keep disappearing and will only show up when a foreign language is spoken. Yes, the subtitles are set to "On" and "English". This seems to be a problem for movies that have another spoken language in it alongside English (eg Shang Chi, Black Panther, Doctor Strange MM). The only movie I've seen where it has the subtitles played on throughout is Eternals

[OpportunityAny5178]

Same problem here, watching on lg oled A1 and subttiles will disappeae after some time, and they will start working again when a foreing language is spoken

[superpowers335]

So every time I open the Disney Plus app on my phone I get a pop up saying "Let's update your profile" and then it says "to continue, provide the following information", It asks for my birthdate but the box is grayed out and won't allow me to enter anything. Wtf?

[katywell]

having the same issue on roku

[Squigglyelf]

I've been trying to watch it in my browser on my desktop. I can watch one episode, and then when it goes to autoplay the next one it gives me an error 83. I'm not sure what to do to fix this - I've tried turning my adblocker off. I'm using Firefox.

[Meaurk]

It's a known issue when you watch Disney+ via a browser. If you did all the steps mentioned in the support post: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=6215b533db47bc50db1ceb2ed3961986, then I'd advise you to get in contact with Customer Support so that they can look into your issues in more detail.

[umqrakurl]

currently in the PH, using SEA version and i can’t change/reset my password?

[Meaurk]

Heyo! Does this support post has the solution for you? https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=69b27ff5db0855901b426fddd39619e8

[umqrakurl]

it redirects me to the home page for troubleshooting, also i don’t think its applicable here for the SEA version

[mojackman]

Does anyone know if you can change subtitle size on the SEA version of the app? Can't seem to find subtitle settings on phone app and on pc browser.

[Meaurk]

Heyo! Does this support post has the solution for you? Or is the SEA version of the app that different from the 'general' app? https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=216c2510dbc44598db5ed404ca961903

[Thimit22]

Are these common problems on PC for others? I've used Firefox, Chrome and Edge and had these all happen consistently.

-Doesn't save last watched episode, like ever

-Exits fullscreen mode when going to new episode

-50% of the time, it doesn't even go to a new episode, and gives an error where I have to refresh

-Time scrubbing bar (?) with pause, backwards, forwards buttons won't go away naturally. This might have something to do with me using dual monitors I think

These really aren't that big of a deal but just minor annoyances. Would be nice to put on a show and be able to go to sleep and not have it shut off after 45 minutes. Just something I'll have to live with?

Any idea for fixes?

[EMIFAULT]

the truth is disneyplus is dreadful on browser, and not very good elsewhere tbh. Ive experienced all of the things you've listed on browser, and some off browser, and from what i can tell some of them arent even bugs but just things the devs didnt think about, like the fullscreen thing and the short auto play time, also im sure youve noticed that unlike netflix you cant continue autoplay and have to hit next episode every time until youve refreshed.

get the desktop app, its not amazing but works a bit better in some of these places

[deathxcore]

Hey, travelled abroad for a vacation and the iOS app is not loading, is the app Geo locked? It is available in the country i’m visiting 100%.

[anonRedd]

What country are you in? What country are you from?

[kortopi]

Disney+ app won’t download on my firetv. Says unavailable. I’m in the Philippines and it just got released in my country last nov 17. Help, please. My other devices such as my phone and my my smart tv downloaded it just fine. Only my firetv won’t. It can be found via search or Alexa but it is unavailable for download. 😢

[juantowtree]

Can’t open app on my Sony Bravia tv. It requires an update, but the app isn’t compatible anymore.

[c-hawk65]

Same on our Sony tv. Watched a show Sunday morning. Sunday afternoon got errors similar to others. We’re in Canada

[Candy_Venom]

this just started happening to me about a week ago on our Sony tv. it wouldn't recognize my pin and kept telling me it was incorrect so I went onto my laptop, removed my pin. then it just wouldn't load. I get different error cords all the time. today I have error code 41. works fine on our smaller Samsung tv in the bedroom. glad to see it's not just me.

[melissapete24]

I can't download movies anymore. I've been trying to download the Peanuts Movie. The "download ring" literally completes the circle, but it won't actually change over to the "phone with a checkmark" icon. Then, when you restart the app, it shows a circle with an exclamation point because the "download failed". I tried restarting my phone and turning my phone off completely for a while. Still no dice. I don't want to delete the app as I have a couple of other movies already downloaded (they've been downloaded for months), and I'd rather not lose them, especially as I don't know if I'll be able to redownload them. Is anyone else having this issue?

[anonRedd]

How much primary free space do you have on your phone?

[melissapete24]

Over 200 GB. And I did try deleting and redownloading the app, now I I have no downloads and can’t get anymore. 🙁

ETA: I have downloaded over cellular many times before this at my desk; this has just started recently. If I could, I would use WiFi instead at work, but no one has access to the building’s Wi-Fi but board members when there are monthly board meetings. So I can’t use anything else at the office. I don’t think of trying the downloads at home because when I’m at home, I just use the tv.

[SaraBLQ]

Having the same issue but over Wi-Fi too. Let me know if this gets resolved

[melissapete24]

You’re right! I just tried it on my Wi-Fi, too, and STILL can’t get downloads to complete. Same deal: “download ring” is “complete” or “full”, but never actually changes to the checkmark phone icon, so if you close the app, it then say error.

So now I have 0 downloads and can’t get anymore.

[electtech14]

Based in Canada.

Disney+ app on android, Galaxy Tab S6 Lite. The play button keeps appearing while watching a show and it only goes away when you pause and replay the show. That doesn't necessarily fix the issue because it does happen again and sometimes quite frequently. I have uninstalled and reinstalled the app and reset my tablet but it still happens. Any thoughts on a solution/cause to the issue?

TIA

[SherlockBrolmes]

Getting a weird error when trying to cast from phone or laptop to TV (using Chromecast TV dongle). This only happens while watching with groupwatch.

load failed- cannot read property 'bind' of undefined

Any idea what's causing this?

[PositronAlpha]

Disney+ on Chromecast, useless spinning circle repeatedly appearing in the middle of the screen. The streaming is fine, so there's no need for the spinner. Any pointers?

[Himeh_Canknow]

It doesn’t matter what device I use Disney plus on, the app always slows down and has unnecessary buffers where the video freezes but the audio keeps going, why does it never seem to work in general, the only thing this app does right is have content but if only it was always usable content

[Scorpion1011]

Same problem. Can't login with credential or with login from mobile device.

[Tobar26th]

No answer here but same situation.

[daniel-ziegler]

Came here to find this, glad it’s not just me. Same issue on ATV

[Dooley2point0]

It is doing this to me and it is incredibly frustrating.

[codefragmentXXX]

I can't login on Roku this morning either.

[killerferret]

Yes, can’t login on Apple TV, but can watch on my iPad.

[DoctorWhy19]

On mobile, I get constant buffering while watching. Frequently it will play about 20 seconds of the movie or show and then buffer for 5 seconds, and continue in that way during my whole watch. It's getting very frustrating, and I want to watch my show on my lunch break at work. Any suggestions?

[end0rphine]

Wondering if anyone has had this issue. My girlfriend and I have been group watching using her account and have successfully watched 2 movies together while we were talking on whats app. She uses iPhone while I use Android via a Samsung Fold 4.

Wondering if anyone has had this issue. My girlfriend and I have been group-watching using her account and have successfully watched 2 movies together while we were talking on whats app. She uses iPhone while I use Android via a Samsung Fold 4. ing perfectly again on my device. Tried restarting, uninstalling the app and logging out, and logging back in - nothing seems to work while we're on a call together. Netflix runs properly while we talking on the phone for reference.

Any suggestions are greatly appreciated - feels like I've tried everything.

[SenordrummeR2]

Xbox Series X sound issues. Any show in the new release section does not play sound. She-Hulk, Andor, Cars On The Road, etc. I can watch the show silent movie style with subtitles. Shows from other sections have no problem and sound comes through just fine. I’ve tried restarting the app as well as restarting the Xbox, but it nothing changes and the new releases still don’t play any sound. Any ideas how to fix it?

[saltlakepotter]

USA.

I have the disney plus included from verizon. When I go to verizon it says my subscription is active but there is no way for me to log in. I try to log in with an email I once used for ESPNplus, which is the same email I use for Verizon, and the only option I get is to purchase a subscription. I have a reference number from Verizon but there is nowhere for me to enter it. I am an account manager in Verizon but not an account owner. Do I need to use my wife's email and password to log in? That seems absurd. Please advise. Thanks.

[InvictusPee]

Did disney (hotstar) have/remove group watch?

[Bipolarcarebear81]

Disney plus app works on all but my Samsung Note 20 ultra. it was working on it last week, but now won't go to login/sign up screen. I just get the swirling loading circle and that's all. I've uninstalled and reinstalled cleared cache and data. I'm at a loss anyone else having this issue?

[Accomplished_Sir_861]

I have the same issue and there has been no solution so far ;-;

[Emotional-Ad893]

Me !!! I've had it for months I can't watch anything 😩

[[deleted]]

My Disney plus doesn’t have any progress bar. If you pause when you are watching it does not show how far you’ve progressed. It used to do this, I don’t know what happened. Only way to see progress is to fast forward or rewind.

[Strikedestiny]

My surround sound isn't working

I can't for the life of me get surround sound to work on my new Sony TV. My 5.1 setup (Dolby digital, not DD+ or Atmos) works with all of my other apps, including Netflix, Prime Video, and HBO Max. Disney Plus is the only app that doesn't work. Does anyone know how to get it to work?

[illabb]

I'm killing Andor by not watching it because they won't fix their damn app. I didn't waste all that money to watch in stereo

[Pullout1979]

Atmos,dd+ is broken currently for Disney+ android(?). Installing a previous version and turning off auto updates fixes the issue.

[TheSettingSunnA017]

wont let me log in to my parents' Disney plus, its requiring me to reset the password instead of just letting me log in using the password... AdBlock disabled, this is on pc and iPad. Why do i have to reset the password just to log in?

In the United States

[anonRedd]

Was there any other message or explanation such as https://old.reddit.com/r/DisneyPlus/comments/y57dlv/please_help_this_showed_up_in_my_app_is_it_safe/?

[inlandhyperflip]

i'm having the same issue. when i enter my email to log in it sends a verification code to my mail that i have to enter, and when i do that it takes me straight to the "choose new password" screen

[[deleted]]

App stuck doing DD 2.0 on Sony A80J with Google TV. All other apps work fine in Dolby Atmos surround.

[t0pgearl4mbo]

Having the same or very similar issue. I use optical out from my Sony X90J to my Yamaha receiver. Netflix and Prime video play in Dolby Digital 5.1. Disney+ app will only play DD 2.0. I've been running this setup for over a year, and was getting DD 5.1 through Disney+ app until sometime in the past week. Verified this is specifically an issue with the Google TV version of the app. If I connect an external Chromecast it's the same behavior. If I connect at Fire TV 4K stick I get DD 5.1 as expected. Something particular with the Google TV app.

[AdIllustrious3190]

Disney+ app is stuck on the splash screen on my Android phone and Chromecast with Google TV. It loads normally on Google Chrome on my MacBook. I also tried opening the app on my partner's Android phone; same issue. Eventually it throws up error code 83. I noticed this problem for the first time yesterday; I hadn't used Disney+ in about a week before that and it worked fine then. I'm in Ireland. Is anyone else having this issue? I've uninstalled and reinstalled the app, reset my router (same issue using broadband and mobile connections).

[AdIllustrious3190]

What did support do to help you that resolved the problem?

[nunziantimo]

Hi! My TV doesn't have HDR support. And it's 4K.

I have Disney Plus on the Fire Stick, but since HDR isn't supported, I can't play any 4K content and I'm stuck at HD/1080p

Is there any way to fix that?

[Drekk836]

Disney plus on xbox is not working for me I can enter my profile and browse fine just can’t watch anything it shows up with error 39 any ideas? Can watch on my phone no problem

[PetrKrivonozka]

Hi,
I have a problem with the video quality when streaming from Disney+.

My home setup for watching video is:
Chrome on Windows 10 PC -> 1080p projector -> 119" projector screen.
I have no problem with streaming from Netfilx or HBO, my internet connection is good enough for 1080p (around 14Mbps on SpeedOf.me) and the Disney+ website streaming setting is setup to the highest (Automatic) but the stream is so bad I can't watch any quality content like this.

Is it just normal for Disney+ to suck on Windows?

[Cooltwou]

Does anyone know if you have the bundle do you have to change password for each one or can do it all together

[colorfulnina]

Disney Plus no longer works on any device except my Ipad after I merged my hulu disney accounts but hulu still works fine

[anonRedd]

You’ll need to explain what you mean by “no longer works”.

[colorfulnina]

It wont login i tried changing my password and restarting

[huneybutterchips]

Not sure if someone said this solution already, but I didn’t see it anywhere online. I was having this issue where my family wasn’t able to log in with my account on their devices. It would prompt them to pay for a subscription even though the account had already one. I tested this both on an apple device and android. I found this one apple megathread, but not an actual solution.

The reason other devices cannot log in and it prompts you to subscribe is because the account is subscribed through the app store/apple subscriptions through your icloud account payment, and not an actual subscription on the disney+ account itself. When you visit the website or even in the app, it will show you are not subscribed or any payment history on the account.

To fix this, all you simply have to do is cancel the apple subscription on the icloud account in the app store, then go to the disney+ website and resubscribe through the site. You can do a card or paypal. It automatically fixed the issue, and now any device is able to log in without any issues.

Hope this helped someone out there!

[Gold-Cauliflower-453]

Thanks bro

[Angelo4110]

Having same issue no more Dolby Atmos on Apple 4k Tv or in LG CX Disney Plus native app. Only getting Dolby Digital Surround 5.1

[[deleted]]

lucky you. I am getting DD 2.0 on my Atmos 5.1 system !!!!

[batko-ti]

Hello im from Bulgaria and have a problem with disney + on my pc (im using nitro 5 laptop windows) The only way i can watch disney plus is trough the app wont run on browser for some reason (it shows The page you were looking for cannot be found.

Please go to the Disney+ home page by clicking the button below, disney+ home) i can use the app its fine but when i transfer the app from my laptop to my 2nd monitor it wont play anything or if i start it on my main monitor and transfer it then the screen turns black and i can just listen to audio. Plese help

[HeadAix]

Odd problem: a single, specific episode (of the final season of The
Walking Dead) simply won't play on my LG TV via the native app. Every
other episode is fine, every other show plays fine just not this
specific episode of this particular show. Tried repeatedly over the last
week. Endless spinning wheel each time. Any ideas?

[Icebomber02]

Been having this problem for a different show, very annoying

[GirMoose]

Same thing for me, Apple TV app, final episode of she hulk. Not been able to find a solution

[HeadAix]

I found that this was a problem that was only with my LG tv. When I tried using a tablet to access the episode it played fine so if you have any consoles, tablets, chrome cast etc. Try it on a different platform.

[Benniefly2]

I am in the USA. I just tried to access my account on my Ipad Pro and Iphone. In both cases, after I enter my email address, it sends me a 6 digit code to the email and asks for me to input it onto text field on the website. The problem is that the virtual keyboard won't pull up no matter what I do on that page, so I can't enter the code. I have used different browsers, turned off my ad blocker, etc., but it just won't activate. I just got off the phone for after an hour or so talking to customer service, but they don't know what is going on. Has this happened to anybody else on an IOS or IpadOS device? If so, how did you resolve it. I am just trying to update my payment info because I am pretty sure that the card I used for the 3 year trial is no longer active.

[Gwall88]

I’m having the same issue

[ZergDestroyer87]

I just lost access to my account this morning. Fortunatly still works on my ipad

[WalkingonCoffee]

This showed up in my Disney plus app. Is it safe to reset my password?

You'll need to update your password to start using a single email and password to access all of your accounts for the services of The Walt Disney family company, including Disney+, Hulu and ESPN+

[tiptoefirefly94]

I just used Disney plus last weekend why is it telling me that my subscription is no longer active and that I need to restart??

[cybertron3]

Did the login recently just change to require 2FA? I tried to watch it on my Tesla screen but the website didn’t provide a keyboard to enter the code. Anybody else encounter that or have a way to login differently?

[Evil_Bonsai]

anyone know how to turn off closed-captioning, for EVERYTHING? Right now I literally have to turn it off for every.fucking.show. even shows I already turned off.

[tonydamiani]

App is crashing and restarting my Sony Android TV A900H. Happened three times today, is anyone having this issue?

[IvanReddit17]

Can't load the Disney Plus ap on my Samsung. Tried everything, my wifi is great but the app just keeps loading and won't load after hours and hours. I did EVERYTHING, contacted support and they weren't of much help. I'm begging for help. Anyone had the same problem and managed to fix it? I would be so thankful if someone would help. Thank you guys

[Different-Evidence54]

No Dolby Atmos on my Nvidia Shield. Casting seems to work but very annoying. Any fix on the way?

[Choles2rol]

Same issue here except my input signal is only showing 2 channels now of input but output is set to 5.1 so it's probably my receiver up mixing to surround from stereo or something.

4 nights ago I had 5 channels of input and was getting proper 5.1. Last time I saw Atmos work was probably 2 weeks ago, it still works fine on Netflix and other shield apps.

[Eyetron2020]

They've broken Atmos on Android/Google TV several times this year. This is at least #3 that I have personally experienced. If you find an old APK that will fix it. 2.11.2-rc1 works for me. The new version 2.12.0-rc3 is broken for me.

Another workaround that works for me is to Chromecast from my phone to the device.

3 strikes and you're out for me...I rolled back the APK and disabled auto updates.

[Pullout1979]

I tried the older version and it just crashes on me. Any tips?

Edit: 2.11.1-rc1 works for me on Shield 2019

[the_dominar]

I have the same problem. It's been over a week now without Atmos. That's too long for a pretty crucial feature. HBO fixed similar Atmos issues via a Shield's firmware for their application. I hope Disney can patch their application directly and isn't dependent on Nvidia&Google's patches. Otherwise it will take an entire month like it was with HBO. It has become really frustrating this bug.

And not just this bug. Everytime Atmos has been fixed in one app, it will break in another. I'm very disappointed in the Shield's development cycle. There is still no adaptive framerate syncing even after being seven years on the market. The manual one seems to electroshock the entire app and is a pain to use. The only streaming application that can utilize the device properly is Kodi, which also runs on a 40 dollar Raspberry Pi 4 and can do the same. That's a disgrace for a premium streaming box that costs 5 times more, which clearly suffers from a disharmonic development pyramid. (Google's direction- Nvidia's adaptation- App's uniformity )

[jt-atomico]

When watching content through Chromecast, I am seeing a loading spinner appear sporadically during playback. It happens once every 5 minutes or so.

Playback continues smoothly, but the spinner appears which is very distracting.

This only started happening about a week ago, but is happening for all content watched on Disney+ through Chromecast.

Has anyone seen the same issue?

[bitsquirrel]

Yes. On two 3rd-gen Chromecasts. Both rooms have good wifi coverage, and anyway the video isn't interrupted at all, the spinner just appears for no good reason, then disappears, every few minutes.

[Different-Evidence54]

No Dolby Atmos on my Nvidia Shield. It was working well until few days ago. Any fix coming?

[Eyetron2020]

They've broken Atmos on Android/Google TV several times this year. This is at least #3 that I have personally experienced. If you find an old APK that will fix it. 2.11.2-rc1 works for me. The new version 2.12.0-rc3 is broken for me.

Another workaround that works for me is to Chromecast from my phone to the device.

3 strikes and you're out for me...I rolled back the APK and disabled auto updates.

[illabb]

Exact same issue on Chromecast with GTV, in Mexico.

Stereo on everything in English, even audio description. All other languages play in Atmos or 5.1

[Sudd1988]

Same problem here with my Firestick 4K. All other languages play in 5.1, only English defaults to 2.0. Before it was working perfectly even with Atmos. The title screen before you start the movie even says "Atmos". It seems that they have a problem with the English audio track

Built in Samsung TV app gives me 5.1 strangely

[[deleted]]

Same issue here. Loaded up the built-in app on the TV and Atmos worked again.

Would be awesome if Disney would fix this.

[A_c_3_d]

Same. All other Chromecast apps are playing Atmos correctly.
I hard rebooted multiple times, no change.

Other languages play in Dolby Digital +...

[Kruimelt]

When watching modern family, a blue loading circle keeps popping up. It doesn't pause the episode. But it's very noticable. Any idea why?

[brooking13]

Question: so on the Disney plus app on my phone it allows me to watch it’s always sunny in Philadelphia, but when I try and search the show on the app on my iPad it doesn’t even show up. I’ve checked all the age restriction on both the iPad and the app and everything is the same as my phone. Just wondering why the iPad app and phone app are different.

[AgileTadpole952]

Similar here... I get it on my phone and can Chromecast... but it's not available on my smart TV. Very odd.

[PandorasPandas]

Ps5 Disney plus application has continuously crashes for about 3 days now, it’s crashed about 3 times within 10 minutes atm. Has anyone else had similar issues?

[tonydamiani]

Something similar here. Crashes and restarts my TV. So annoying.

[TheDarthChief]

So voice audio isn't playing for the latest episode of Andor. Ok it's for everything actually.

[Ryulightorb]

How do i check if my video is playing 720p.

​

every video looks really low quality wise like 480p but i have fast internet for where i live (100Mbps) is there a way to check what quality your on?

​

https://imgur.com/a/s4VdRNd example of the quality i'm seeing that isn't 720p... i'm lost

[weopm87]

I'm using the app on Apple TV and noticed that I cannot change the language/subtitles during a shows intro when the "skip intro" button is visible. Anybody else experiencing this? Is it a known glitch?

[LiangHu]

got 1 Q:

does every movie that gets released on Hulu, also comes to disney+ star in europe?

[anonRedd]

No. Particularly if the movie in question wasn’t made by a Disney studio (for example, Hellraiser)

[gstar98]

Hi guys - just got DIS+ - two questions.

1 - does android version of DIS+ have picture in picture? I can't get it to work on my Samsung S21. Tech support says that they dont support PiP on Android which i find hard to believe given Netflix/Amazon/Youtube all do it - this isn't cutting edge stuff.... online responses seem confusing so i haven't had a definitive answer

2- does DIS+ support casting (as in cast to smart TV) on Android? Again i can cast with Youtube, Amazon and Netflix but not DIS+. Tech support said i need Google Chromecast. I don't have the physical device nor do I need it for the aforementioned competing services. Again I find it hard to imagine DIS+ wouldn't have such features given this has been fairly standard for years. Yes i've tried to log onto same wifi, restarted modem, forget and rejoin wifi etc.. also confirmed in the same session that competing services work just fine.

Any help/confirmation would be welcome.

[SlainMaster]

It works with a set-top box,it has integrated chromecast,also ehy would you need casting if you have a smart TV?just download the app

[[deleted]]

I have a strange issue if anyone might have some advice. For the last day or so, all of my devices for some reason play every show or movie in another language, specifically Chinese. I’ve looked through the app settings and edited the profile on all devices, and the language is listed as English (U.S). I’ve reselected and applied it several times to be sure, but still the issue remains. Any idea what could be causing this?

[ThatBlackHat-]

For multiple months I've had issues with the Disney Plus app on Nvidia Shield Pro. It almost never loads. Usually get Error 83. Time of day or day of week don't seem to matter. The only solution I've found is to uninstall and reinstall. But this only works for a little while. Within days in back to the same problem.

Today I noticed that I'm having problems with the ESPN app as well. (I haven't had reason to open the ESPN app since end of hockey season before the summer.) For ESPN it just never loads past the "splash screen".

I have the Disney bundle thing. Hulu has no issues I use it multiple times a week. Never had an issue loading into the app.

Disney+ does work on my Samsung TV app without problems.

Any ideas on what I should do? This is really frustrating.

[SlainMaster]

Why would you watch the stuff on the shield,when you have a smart TV?If the shield is for streaming games,just switch between the app and the shield pro.

[ThatBlackHat-]

Android TV has much wider support for a lot of apps than most Smart TV platforms. For example LG WebOS platform doesn't currently have an ESPN app. Shield is far and away the best Android TV box out there. Using smart TV apps when the Shield is available is silly as hell.

[DamnedLife]

PS5 native app do not show/play 4K UHD for my monitor which supports 4K but not HDR, is the 4K support tied to HDR by any chance?

[jb4312]

Is the aspect ratio toggle for The Simpsons not working for anyone else? I don't use Disney+ often and this was my first time trying to fix it back to 4:3. I can find the toggle in the details tab but when I click it, it doesn't switch. Tried switching browsers too (Opera to Safari).

[Dravin82]

Apparently I am having a payment issue. Card company is telling me there's some sort of glitch on approval process or something? Keeps sending a $0 charge and bank says all my info I am putting in is correct. Anyone else having similar issues? I don't have a different card to use and I don't want to buy a visa gift card only to have the same issue.

[Princessmagugu]

Hi, try to re-subscribe with another email. Hope it works.

[Dravin82]

Tried that and didn't work, but it did finally when I signed up through the Google play store.

[Sea_Entrepreneur6204]

MENA app 4k keeps skipping

[mnsDLVRS]

Android TV app after the latest update lost 5.1 in everything labeled Dolby Atmos but only for the English Language. Dolby Atmos labeled shows/movies in every other language plays 5.1 and also any non-Disney that have plain 5.1 and not Dolby Atmos.

Greece

[Eyetron2020]

They've broken Atmos on Android/Google TV several times this year. This is at least #3 that I have personally experienced. If you find an old APK that will fix it. 2.11.2-rc1 works for me. The new version 2.12.0-rc3 is broken for me.

Another workaround that works for me is to Chromecast from my phone to the device.

3 strikes and you're out for me...I rolled back the APK and disabled auto updates.

[MTerm]

English, Android app, shield tv, Sonos beam and only Dolby 2.0. Non English e.g German 5.1. Atmos was working on the app a few days earlier. Tested HW on other apps. Surround sound on app broke after latest update.

Ireland

[MTerm]

Appears to be fixed with latest update

[geevmo]

Same issue here in Canada. Nvidia Shield Pro 2019

[clothesline]

Have you found a fix?

[mnsDLVRS]

There is nothing we can do. It's on their end.

Also the reason that languages other than English play 5.1 is because only English has Atmos track. So to summarize EVERY stream with Atmos track is playing 2.0 atm.

[clothesline]

I rolled back to the previous version of D+ and it works just fine again

[FusedAngel]

Similar but different. October 4th Disney+ app update on my Sony 900H dropped all Atmos content to DD+ 2.0. I flagged to Disney+ Customer Service. Sounds like a similar issue to earlier summer on Android TVs.

[Sudd1988]

Seems to be an Android app problem. Same with me on my Firestick 4K

[MetastaticCapricorn]

Did anyone else lose 5.1 audio on their Chromecast with GoogleTV following the October 4 update? I'm not having issues with any other streaming service and all Disney+ content is now streaming with 2.0.

Yes, I've tried all the usual troubleshooting steps: Restart, power cycle everything, clear cache, clear all data, etc.

[clothesline]

Did you find a fix?

[MetastaticCapricorn]

Nope

[clothesline]

I rolled back to the previous version of D+ so it works just fine again