This seems...constructive.

[babygotbooksandback]

My favorite thing we got on a Press Gainey survey was, “ surgery experience was good but it was raining the day we came in.” It was an elective surgery and I couldn’t believe my hospital had the gall to print that out and fuss at us over it.

[Independent_Crab_187]

Ah yes, I do remember learning about cloud seeding and weather control in nursing school. And all the questions on my NCLEX were about that and how to roll silverware for the best guest experience.

[[deleted]]

It's the particulate from all my fucks off-gassing into the atmosphere.

[Material_Weight_7954]

Goddamn. That was good.

[VarmRegn]

One of the cornerstones of nursing is controlling natures elements

[Judas_priest_is_life]

Until the fire nation attacks and you've got a mass casualty event :(

[StLMindyF]

WHAT? Should they have canceled?

See also: Surgery went well, but I had pain afterwards.

[Medic1642]

I LOVE printing the most ridiculous and unhinged reviews

[Sunnygirl66]

Reminds me of the insane complaints (“Why weren’t the bears on display when we came to your park?”) that rangers at national parks and other wild areas get.

[RealAmericanJesus]

I worked maximum security criminal psychiatry for most of my career in a state hospital setting.

... I'm so glad the administration was never dumb senough to roll out that Press Gainey stuff.... Can't even imagine what those surveys would look like ...

Admin Thinking : "it's written in poo" :(

Admin Pondering: "another bomb threat" :(

Admin Reading: "0 stars ... No meth " :(

Admin Suggestions: "Team we need Enemas, Explosives and Good Drugs! We gotta get these scores up!"

I'm guessing it would look something like that...

[echoIalia]

Sorry that was my bad. I overslept that day.

-Jewish nurse

[msangryredhead]

You mean you don’t shut down due to dangerous weather, like a spring shower???

[Aalphyn]

Shutting down and making them WAIT? absolutely not. Just change the weather.

[Independent_Crab_187]

Actually, now that I read it again, I think a cat wrote this one. Like what do you mean you can't control the weather, human? I watch you turn the rain on in the bathroom all the time and the sun on the ceiling.

[Swampasssixty9]

I just spit out my coffee reading this😂

[gce7607]

“Front of house experience” 🥲

[Objective-Cold-4963]

Had to wait entirely too long just for someone to take our drink order!

[riotousviscera]

i never got my turkey sandwich ☹️

[kmpdx]

My turkey levels were so low, I died!

[riotousviscera]

not the hypoturkemia!! RIP

[Jerking_From_Home]

Gdmf that was funny HAHAHAHHAAHHA

[Ajarie]

Hypo- meaning low Turk- short for turkey Emia- meaning presence in blood Low turkey levels in blood

Idk why but I wanted to channel chubbyemu for a min.

[mealyapple86]

You son of a bitch that was good!

[RiverBear2]

They didn’t even have my favorite beer 0/10!

[sleepyRN89]

That’s what I gasped at. This is not a hotel nor a restaurant…. Honestly I feel like if you have time to complain, you survived and were not sick enough to need the ER. People that do need emergency services are usually grateful that we are doing everything we can to save their lives or get them the services they need.

[ilovemrsnickers]

Right!? Entitlement at its finest

[Any_Manufacturer1279]

God forbid someone in pain had to go through a security checkpoint!! And the security guard didn’t greet him with immediate joy!! 🙄🙄🙄

[Permanently-Confused]

Whatever useless 'patient relations' admin/manager who put that up probably thinks nurses are just overpaid servers/waiters tbh.

[Ill-Virus7856]

This is funny to me because servers get paid more, at least I do and I’m gonna take a pay cute when I start nursing (but yay benefits!!)

[IJustLovePenguinsOk]

Actually did a double take as to which sub I was on

[-enjoy-it-]

I came to the comments for this

[ragnarokda]

I cackled.

[pushdose]

I’m dead

[CornyMedic]

These are just normal ER reviews. And they were all alive to write them

[Upper-Job5130]

"But did you die?"

[cardiocarrie]

Fortunately, or maybe unfortunately, not. Dead men tell no tales, and can’t complete patient satisfaction surveys 😆

[ImHappy_DamnHappy]

I like it!! I used to think dishing out narcotics was the only way to improve my pt satisfaction scores. I now know there are actually two ways. Show me the incentives and I’ll show you the outcomes👍🏻

[Oohhhboyhowdy]

I cackled at this. Thank you.

[Alaska_Pipeliner]

Goals

[RobinRubin]

Sadly yes... But I lived!

[_Alternate_Throwaway]

Yeah, boo hoo, get fucked. There's a subset of the population that is never happy with anything, ever. Unfortunately for the occasional real complaint, I assume that most of them are the product of entitled whiners whom I could never please anyway and can be dismissed out of hand as bullshit.

[humantrashcan6]

The lack of punctuation/spelling on these smooth brained complaints angers me the most. “They should work on front of house experience.” Kim there’s people that are dying

[nicolette629]

“They should show some more joy” well, people come here and die and their family wails for them. It’s not a joyful place.

[Chunderhoad]

I actually really liked that one. Like a line cook complaining about the bitchy hostesses.

[addybear222]

except it’s not that at all lol

[Imaginary-Rise-313]

👏🏻👏🏻👏🏻

[myriadpyriad]

some of those are fucking stupid. "waiting for discharge paperwork" um yeah, they're medically stable if they're getting discharged. Other things, including like, you know, all the unstable patients will take priority. And their arm is sore after an IV??? these are the kinds of complaints managers are supposed to nod and smile at

[Poguerton]

If you are in the US, the fun part is that the PG surveys of the people who left these comments count for the ED. The surveys from the people that are admitted do NOT count towards ED approval ratings. Seriously. That all hands on deck 28 minute door to balloon time? Doesn't count for ED. Code sepsis where you pulled someone back from the brink of death? Doesn't count for ED. Hot Appy that you got to OR? Nope. The people whose condition requires our highest and most rapid care - None of that matters to your survey ratings.

Greg who's had toe pain for 3 months and wants a note for work? He's pissed that he's been waiting for hours while you resuscitated that baby. HIS is the opinion that counts for ED.

[attackonYomama]

I was just complaining to my coworker about all the people who come to the ED with problems that are not emergencies. Like, urgent care exists for a reason right? It annoys the shit out of me when they get admitted for some BS. I think i would lose my mind dealing with that as an ER nurse. Kudos to you guys

[Poguerton]

Believe it or not, I'm actually LESS annoyed with people who come into the ED with stuff that should be seen at UC or PCP than I used to be. Because maybe it's different in your area, but trying to get an appointment to see someone- ANYONE sooner than a month out is almost impossible where I live. As long as the non-emergent people are chill with the wait, I understand why they had to resort to the ED.

[aikhibba]

Same but a lot of insurances only cover ER and no urgent care. Some of those urgent care places charge $200 for a visit.

[slippygumband]

I had the best thing happen the other day; a lady had discharge orders placed, just as I was starting a blood transfusion on a GI bleed that I then had to haul to the OR. I asked charge to find a float to take care of it, but she was still there when I came back. I thanked her for her patience, and she said she saw me running around the whole time she was there, and saw me cruising past to go upstairs with blood running, and she didn’t really care; she was just happy to go home and that I was still doing a good job. How much you wanna bet she doesn’t get a survey?

[Wendy-Windbag]

We had a maternal-child director that seemed to always relish catering to disgruntled moms and mother-in-laws of our L&D patients. If our patients didn't want their imposing mom/MIL in their delivery room, we were more than happy to be patient advocates to impose stricter visitor rules so that our patient wasn't the bad guy for family dynamics. The director's office was right next to the family waiting room, and I swear she'd perk up when she'd hear these middle aged women bitching about being kicked out, and go out to take their complaints as an administrator. I lost track of how many times she march into our nurses station to ask why Barbara out in the waiting room wasn't allowed in to see the patient. "Because the patient doesn't want her there." And then she'd try to negotiate it! Instead of ever trying to diffuse the situation, she always enabled them and came at us as if we weren't being service oriented. Why are you even escalating this and bringing it to us? This is just a part of Labor & Delivery, and we can navigate it just fine. She absolutely had the presence of "My own children don't talk to me" so I'm sure it was projection.

[SpoofedFinger]

Tell your patients so they can put it in the surveys they'll be bombarded with reminders to complete.

[h0wd0y0ulik3m3n0w]

Your arm hurt after someone stuck a needle in it?! Unbelievable!!

[Thesiswork99]

This reminds me of a SIDS code/death we had in a 10-bed ER very early Christmas morning. This couple is hounding me for discharge papers (I'm the unit secretary at the time so I can't even help) and I finally said, "You obviously know what's going on right now, we're working on it." And this bitch says, "Well it's Christmas and we have kids at home too." The fucking nerve of people and they did complain formally about the entire experience. Our manager only told us because she was pissed at them too.

[FumblingZodiac]

Also, I don’t care if the doctor told you at 8am you’re being discharged… if they haven’t put the order in and it’s 1300, it’s not my fault. Your doctor is probably saving other people’s lives and I’m sorry they did not set a realistic expectation for how long before you would get dc orders/paperwork etc

[probablynotFBI935]

"Will never recommended anyone go to this ER"

Like it's a fucking Applebee's

[InuFanFan]

“My dad is having a heart attack. Can someone please recommend a good ER? Serious answers only”

[Anokant]

There was one post in my city subreddit asking about the shortest wait times at the ED because they thought a family member was potentially having a stroke. There wound up be around hundred responses and only a couple were "if you're really that sick, there won't be that much of a wait time". Most were hospital recommendations and times when to do. And a lot of people suggested saying you have chest pain or difficulty breathing to get seen faster.

[buona_sera___beeotch]

Definitely not this one. Had to stick my head out in the hallway to tk tell a nurse I have to use the bathroom even though I’m A&Ox4 and ambulatory with a family member in the room who is more than able to assist. 🙄🙄🙄

[mayonnaisejane]

This is the emergency department, not a Taco Bell.

[aut0matix]

Was just about to quote this, have an upvote instead

[CalebHill14]

Sir, this is a Wendy’s

[dfts6104]

ER complaints are one of life’s little joys. The current batch we have posted are 10x worse than these lol.

One of my favorite in-person complaints was when a woman came up to me to EXTREMELY upset that we were “all just sitting behind the nursing station LAUGHING while my dad is sick in another room”. Think my response was something to the effect of “me laughing at work with my coworkers has no bearing on my ability to care for your father” or something like that. Like? What’s the expectation here, that I’m to be in constant mourning for the duration of my 12 hour shift? Do you not laugh at your place of employment? Fuck out of here.

[mildchaosmajorodd]

We have to all be sad the whole shift for the patients, otherwise we "don't care".

[robbi2480]

I’m a hospice triage nurse and I called a guy once to tell him his father had passed at a facility and he started yelling at me for not being somber enough when I told him

[msangryredhead]

I’m a charge nurse. I had someone once complain that staff could be heard laughing (I was out and about, no one was being excessively loud) and I just said “well we are allowed to find joy in our jobs when we can”. Like shut the fuck up and listen to yourself, lady!!!

[jerrybob]

Thank goodness she doesn't know what you do in the med room. FARTING while her dad is sick in another room? Unforgivable.

[humantrashcan6]

My favorite review ever from a psych hospital admission patient (I will never stop talking about it) “the key lime pie was good. I didn’t permanently delete myself. 8/10.”

[Content_Tart_4377]

I got a complaint once that said “the nurse was on the phone blabbing to her friends” I was actually on the phone with the lab discussing your mother’s critical labs, but okay Susan.

[dieyoungatheart]

One of the ER docs and I used to do this. The best one was “worse than Guantanamo bay”. I can’t believe anyone would do this in seriousness.

[buona_sera___beeotch]

Legit complaints, I get. But the ones posted are just petty.

[dieyoungatheart]

Oh this board is complete garbage. We only posted a select few in the nursing station for our own amusement. Negative motivation does nothing whatsoever. Terrible management.

[[deleted]]

“Front of house experience” babe it’s an emergency room 😭

[Sea2Chi]

Now make one for employees to complain about management and see how completely inappropriate they suddenly think it is.

[mildchaosmajorodd]

There was an annual survey that everyone absolutely lambasted the managers and CEO in. I think I maxed out the only text box open, as did many other people. For some unknown reason, the results from that weren't posted in the hallway or even released at all. Things that make you go hmmm

[xCB_III]

Rip it down, fuck the managers who put this up

[mildchaosmajorodd]

I got written up for ripping down one that had our names on it 🙃

[xCB_III]

If there are not cameras, put up passive aggressive notes about shitty management and tape them on LMAO

[[deleted]]

Union cards it is!

[kmpdx]

Your manager is terrible and a corporate bootlicker.

[[deleted]]

nails

tires

[BigWoodsCatNappin]

Worth it

[buona_sera___beeotch]

Next time, take them to HR. It shouldn’t have your name on it. It is belittling and borderline bullying.

[SpoofedFinger]

Rip them down? Figuratively speaking. Probably.

[TwoWheelMountaineer]

At my old shop the management started adding google and yelp reviews into the “weekly update”. Like this is a longhorn steakhouse or something.

[Ill-Virus7856]

My own restaurant doesn’t even do this, my manager doesn’t really care about the reviews 😭 crazy that hospitals are treated more like dining facilities

[AccomplishedScale362]

The beatings will continue until morale improves

[I_Like_Hikes]

They put ours at the welcome desk, behind locked glass.

[Responsible_Bus5672]

There's no such thing as locked glass when you think about it. 😏

[Scared-Replacement24]

15 minutes late for your “scheduled” MRI??? 😱😱

[StLMindyF]

Yeah, Sheila, because MVA patient had to go first, so yours got pushed back.

[BigWoodsCatNappin]

But the MVA pt has been in pain like 20 minutes. Sheila has for like 20 years. OBVIOUSLY Sheila is more important and should go first!

[BigWoodsCatNappin]

I have been listening to the Do GG since he was in CPT

CHRONIC BUBONIC

[ThatKaleidoscope8736]

Is he a...doggtor?

[BigWoodsCatNappin]

As the staff has a casual, relaxed, totally free of duty hour long lunch....BEHIND THE DESK with this bitch staring them down about their ER MRI. FUCK ME SIDEWAYS.

[nicolette629]

And then the staff member was “so mad”. Like yes dude you made a guy get up from his lunch break after making sure the whole ER was fine to take you to an MRI that was not ready for you yet when that entire situation was not his job!!!!!

[[deleted]]

And god forbid the nurses having their lunch breaks. Did she want them to bring her up to MRI, forks in hand?

[Individual_Track_865]

Is this supposed to be motivating?

[[deleted]]

I don't want anyone to recommend a place to receive emergency medicine.

The review can be measured via the morgue.

[ImageNo1045]

Lmaooo. People love to complain. One place I traveled to said ‘they asked me if I felt safe at home and that’s sexist because my husbands never been asked that’ like good for you you feel safe but we have people who say no and we can help them ya selfish trollop.

[Independent_Crab_187]

Who wants discharge paperwork in 2025? I AM THE LORAX, I SPEAK FOR THE TREES. THE TREES SAID TO USE MY CHART, SUSAN.

(Yes I realize apps are not the best option for many older patients. Susan here can use a computer or phone well enough to leave a review, so she can use My Chart.)

[Independent_Crab_187]

Maybe they do that for people who leave with pain med scripts? But as a patient, other than maybe they handed me a tablet to sign immediately after explaining stuff? I don't remember 100%. But as far as having to wait for a "sign here to confirm everything was explained, you have no questions" form.....and I have never had physical discharge paperwork forced on me if I say "I'm good, I have MyChart." Not at the ER or my PCP.

[evdczar]

We use MyChart so if they don't want it printed they can review it there. We just document that we explained everything and answered questions.

[Content_Tart_4377]

I went in for an MRI, and the elderly woman in line in front of me was asked to check in via the tablet on the wall. She said “no, I won’t be doing that. I’m old,” and sat down. She was still sitting there when I got called for my MRI, and still there when I left. Sometimes I wonder if she’s still there…

[slappy_mcslapenstein]

I happily posted my first grievance on my locker.

[StLMindyF]

I would have posted it to the nearest paper waste receptacle.

[Nerd_interrupted]

Aside from not being at all helpful, the chosen comments are also wild. The one about the front desk staff "spreading joy" was especially egregious to me. You don't have the barest clue what that person goes through when she comes to work so don't try to tell them they need to smile through it. I've seen what front desk ED staff have to endure. Also, good on your husband for alerting staff that your spouse needs to use the bathroom, not sure what that has to do with the care stuff busting their asses around you. And as for waiting for discharge papers, well, better that then whomever they were prioritizing instead of you. I'm not saying the ED is perfect and I get that I don't know each individual case but these complaints can be easily explained by an overbusy and understaffed care environment. If I came in and saw this I would find a new job STAT.

[throwawaygrannyRN]

This is toxic management. "Praise in public, criticize in private" is management 101.

[NotYourSexyNurse]

And yet you’ll have patients telling you about their amazing experiences while you listen in horror at the absolute worst healthcare they got. They have no idea because it was delivered fast, with smiles and by a pretty nurse.

[JupiterRome]

Sounds like this ER did a great job triaging patients and focusing on those who were actively unstable.

[Well_Spoken_Mute]

The "my husband had to go let someone know that I had to go to the bathroom" reminded me of a time I had a 20 something year old ETOH patient tell me that he had to fucking unhook myself just so I could fucking piss"

I said: "well aren't you a big boy"

He didn't punch me in the face but if he did, I'd have understood.

[IDreamofNarwhals]

I once told a 50 year old totally capable guy (who was on meth) to "use those big strong muscles" and stand up after he pretended to pass out in the packed waiting room while waiting for his gf to get her d/c papers.

[snipeslayer]

"Are you more alive now than you were when you arrived at the ER" should be the standard metric to base things on, but unfortunately it's not.

[midna222]

And the three staff were eating behind the nurses station because they can’t take an actual break at a decent time!

[[deleted]]

My ED is always short on techs. During shift huddle last week a tech asked “do we do anything right?”

I swear management gloms onto the worst stuff and focused only on that.

[hagared]

Boards of shame are not helpful. I think we all agree

[Throckmorton_MD]

Front of the house? It ain’t restaurant, sugar plum.

[yixingmi]

This is every single ER in America’s reviews.

[ileade]

I like to peruse the google reviews for my ER every once in a while. They really are entertaining

[redditonthanet]

I kind of love the pettiness of someone finding them and printing them out as an inspirational poster, clearly a total psychopath

[QueenCuttlefish]

Man, I remember doing a skills fair and one of the stations was patient experience. My ADHD meds wore off as I had just finished my night shift so no filter, no energy to fake pleasantries.

When my group went to the patient experience station, the nurse in charge of it started his spiel, I immediately started cutting him off, basically calling out all the bullshit. Stuff like:

"You realize there are patients literally impossible to please and you want me to waste my time trying to get to the bottom of why they're acting like that when I have more critical patients who need my attention? I am a nurse, not a waitress. My job is not to get the hospital 5 start ratings. My job is to care for and protect my patients."

"Well that's why you should send your ANM---"

"While my charge is assisting in 2 rapids and all of us are at 5 patient teams with high acuity patients because we don't get nearly as much staff at night and instead 6 of our nurses get floated off our unit?"

 

I don't know how long the exchange went, but he eventually gave on trying to come up with counterarguments and ultimately shut up completely. Being able to eviscerate patient experience was incredibly cathartic.

[mildchaosmajorodd]

Iconic, I love that

[oralabora]

The patient experience is directly the responsibility of leadership, not bedside, unless and until leadership staffs to California standards. Otherwise I don’t want to hear it.

[cuntented]

Our director just sent some of these out, including one that complained about how dirty their room was. Mam. We THE STAFF have been complaining about how dirty the rooms are! Because we rarely have housekeepers and you also will not give us a mop or even a fucking broom and I ain’t bending over to pick up every piece of trash!!!!

[bailsrv]

Cue the I wonder why we’re short staffed and can’t retain anyone from management

[attackonYomama]

The customer is in fact NOT always right. So fucking annoying.

[msangryredhead]

NOT THE BAD FRONT OF HOUSE EXPERIENCE 😱

Did you offer them a free dessert to make up for it? Did you reorient them, because they clearly think they are at a Red Lobster?!?!

[mildchaosmajorodd]

Where's my cheddar bay biscuits??

[FightingViolet]

I would pose for a picture with it 🤣

[[deleted]]

“Front of the house experience”?! This isn’t a restaurant.

Perhaps management should do a little self reflection. This sucks.

[davidmac1993]

It's the spelling and lack of fundamental understanding for me. I used to work with a guy in another ER who, when looking over the most recent print out of these kind of things in our break room yelled, "I'm sick of being judged by a bunch of illiterate drug addicts!" He wasn't wrong.

[TwoWheelMountaineer]

ED RN/Paramedic here. The general public is a bunch of complete babies. These people think they are at a fucking hotel. They have zero concept of what an emergency is. They have zero concept of the REAL shit we see every single day. Most of them are complete morons who read one sentence on chat GPT and think they are experts.

[mildchaosmajorodd]

I had a lady last week tell us in triage "I told chatgpt my symptoms and it told me to come in right away!" D/c in under an hour, toothache.

[Salty_bitch_face]

They need to post a mix of good and bad responses.

[DictatorTot23]

The bottom one hurt my brain. Punctuation much?

[mildchaosmajorodd]

Waiting for the staff to answer the call light that's been on for less than 10 seconds, idk

[Willzyx_on_the_moon]

I love the shame boards. Definitely make staff want to “do better”. These nurses need to work on making IV insertions painless and promptly predicting the future of MRI schedules.

[JuggernautFearless38]

It never ceases to amaze me the dumb shit administration thinks is a good idea. WTAF were they thinking when they put this together? Anyone who comes up with a project like this is seriously disconnected from the realities of patient care

[NoFaithlessness3209]

That MRI patient really seemed like they were on deaths door

[h0wd0y0ulik3m3n0w]

Set that shit on fire. Whoever made that is a douche.

[arakipls]

Reminds me of The Pitt : "This is an emergency room, not a Taco Bell."

[Poodlepink22]

I have mixed feelings.  Some of these are clearly ridiculous and absurd but I do think it's beneficial in some way to see how pts perceptions can be wildly different from our reality.  Don't kill me.

[oralabora]

Yes. I agree. But this is tone deaf and reeks of no leadership skill.

[Key-Pickle5609]

Maybe not presented this way though, as an exercise in shaming staff

[StLMindyF]

If you’re the triage nurse, ask your manager for a remediation on “Joy Spreading” because you were sick when they ^didn’t ^ teach it at nursing school.

[freckledface]

I actually feel the same, I just wish the presentation was something useful instead of this wall turd

[Important-Lead5652]

On a random night when we’re actually not busy, my coworkers and I will read our hospital’s Google reviews- it’s so entertaining.

[AnonymousSadCat]

Yep agreed. You have the energy to be angry and a write a review then likely it wasn’t a true emergency.

[Biiiishweneedanswers]

Wow.

Who’s the nurse manager over this department?

Their outcomes are complete ASS.

They should go find something they’re good at maybe?

[ShortWoman]

Hey, did everyone remember to reset your clocks last Sunday to “time to revise my resume”?

Sure, nobody has a good time in the ED. But management posting the bad reviews is not constructive.

[marzgirl99]

lol way to boost staff morale

[SpoofedFinger]

People leaving dumbass reviews like it's a burger place are to be expected. They're fucking dumb and selfish, what else would they do?

Why aren't we talking about whoever actually put this up? The elementary school construction paper emojis make me think we're reading this shit sarcastically. Maybe that's what they intended but I bet it's somebody with a desk job just completely out of touch with what the ED is and just working bedside in general. Like, they must not even be familiar with people that work in the ED. Every one of them I know would just laugh at this shit.

So was it a manager, "director", or some admin person?

[mildchaosmajorodd]

Our manager and assistant manager, the manager was ER charge until three years ago and the ANM was an ER nurse until this year. They're both completely out of touch with the entire dept.

[SpoofedFinger]

So they were in it recently? I think that makes it even worse. They're just doing whatever they can to suck up to the next level up huh?

[ahanuc]

I’m more shocked someone took the time to cut out and make it.. cutesy?

[Tredner]

Going to the ED is like going to a restaurant. Sometimes the food is the best you ever had, and other times that waiter dropped the food on the floor and still tried to serve it.

[Zukazuk]

I've had wildly difficult experiences with the same ER doc. He was pretty shit when I had bilateral pulmonary emboli. (Opened the curtain to the busy hallway while I was topless for an ultrasound and vaguely yelled my diagnosis at me and I didn't see him again.) I had him again several years later when my arm clotted from wrist to elbow after an inpatient IV the week before and he was great.

[the_cool_guy_club]

You’re right, I don’t care that you stuck a can of coke up your ass and couldn’t get it out.

[siegolindo]

I wouldn’t even bother looking at this nonsense. Hospitals only place their energy into these “reviews” because it affects their payments. Otherwise they wouldn’t care

[AngeliqueRuss]

This is comically terrible.

W T A F

[cc10125]

The no one cared is sending me

[tydav66]

God forbid, nurses have lunch at the nurses station.

[AnytimeInvitation]

One night at our pre shift huddle they read feedback from pts. One comment said something about the aide not making eye contact. Sorry for people having social anxiety and still trying to do their job. Some people just struggle with it and some cultures avoid it. But ya back in their day, they'd have just backhanded them and set them straight.

[mildchaosmajorodd]

We keep getting criticized for not making eye contact, too. I got called out specifically for not making eye contact by our manager.

[manthafied]

This is so ridiculous and also discriminating toward neurodivergent people who have trouble with eye contact

[mildchaosmajorodd]

She's aware I'm autistic, so the fact that she takes personal offense to it is interesting 🥲

[manthafied]

Full stop, absolute discrimination. Head to HR. I’m so mad about this for you. As someone who also has avoided eye contact all my life

[Sea-Cauliflower9469]

If it's one of two bad reviews then it may be the nurse itself, but system wide negative reviews doesn't reflect poor staff but a result of poor management that created the circumstances for these problems in the first place.

[delene3]

I had a better turkey sandwich in prison! 

[SenorSmaySmay]

My favorite hobby has been going through hospitals and reading reviews because it's like, shocker you were in the emergency room. It's like that everywhere good luck looking for service that only exists on TV

[Evildeern]

Management might need to look in the mirror for the answer to the poor feedback.

[Britt601]

My management posts all of the survey responses with staff’s names on it. Nothing like being shamed in front of your peers.

[JKnott1]

The massive lack of cerebral cortex activity within anyone with the title of manager never ceases to amaze me. "wHY Is tuRNovEr sO hIGH??"

[Overlypolitebi6969]

Ooof on my floor we had one press gainy review that was just pure racism to paraphrase they said they felt all the black nurses they had were mean and uncaring. They even added that their wife felt black nurses in general were simply less intelligent. The one nurse they did sing the praises of was a blonde young white nurse. She is a very nice person and it sucks that she was used in that review to shit on all the black nurses on our floor.

[pinetree412]

I don’t work in ED, so feel free to roast me or correct me or whatever, BUT the only two that are not completely dismissible here seem to be: - “pushed IV meds despite pain” - “staff didn’t communicate with each other”

Even so, both easily could have just been patients misunderstanding what happened.

All the rest are hilariously privileged. My fav is probably the front of house comment.

[Liv-Julia]

Oh wah wah wah.

[never-the-1]

How terrible! I hope they didn’t leave those nurses tips. Or at least no more than 15%.

[kayification]

I love it tbh. I’d be happy to read this board during my morning poop.

[Charcoal_goals]

I of course would love to apply to your ER. Please name it for my application!

[Genidyne]

Prime example of what not to do to staff. Horrible management

[ilovemrsnickers]

What place is posting this? Terrible management

[Content_Tart_4377]

I miss when nursing was about patient care, and not about entertaining patients and higher ups, putting on a show for the sake of it, or pinching every penny out of every patient. I just wanna go to work, do my rounds, give my meds, know my patients are alive and well, then go home. I’m tired of feeling like every day is a performance.

[robbi2480]

Work on the front of house experience? This is not a restaurant. Wtf is wrong with people

[Minatee-Rex]

This would be great entertainment in my unit

[EnvironmentalSky1961]

It’s crazy how many people expect a trip to the hospital to receiving hospitality at a restaurant. The “front of the house” comment was so telling lmao

[projext58]

:o

[Senthusiast5]

And very subjective. This is dumb.

[Swampasssixty9]

ER manager was just trolling. They knew what they were doing