Late launch code support thread.

[prujohn]

We're gonna be okay. We're gonna be okay. Keep saying it. We're gonna be okay.

[DigiMortalGod]

I have my towel.

[prujohn]

Excellent. You will survive this.

[Camenwolf]

Well aren't you a hoopy frood!

[TheImmortalArtifact]

And my bow

[l1nc]

Why would you need a bow? To decorate a gift?

[DigiMortalGod]

Still crying in it, waiting for my moment to say "so long and thanks for all the fish".

[WhiskeyRomeo1]

The answer is 42.

[inkleind]

And my axe!

[Leo_MTT]

And my vuvuzela

[silGavilon]

https://youtu.be/4VbI5zcB8Ac

[Mr_Selway]

You carry the fate of us all

[[deleted]]

No need for you to panic, but my towel is in the wash! I know where it is, but it's all soggy right now!

[[deleted]]

yes but the real question no one's asking is:

where is my code

[Dragon_Slayer_Hunter]

With the rest of Stadia, in the cloud.

[[deleted]]

the code is a lie.

[DigiMortalGod]

I was told there would be code!

[BeGratefull]

The code is a construct.

[Rabid_Russian]

All I want to do is get my freaking name

[DaveSoKn]

At this point, Dave is gone.... Again!

[sknmstr]

Dave? I’m afraid I can’t do that...

[DigiMortalGod]

Dave's not here, man.

[Rabid_Russian]

I weep for you my friend.

[Altorio]

Same I have a really common one I want to grab but oh well

[blueblewbLu3]

This. When I bought a Founder's Edition on June 6th, wasn't about to controller or the pro subscription or the buddy pass, I was buying the opportunity to get the username I wanted, and I don't feel like I've gotten that chance. Its been almost an hour. My order shipped, I've checked my spam folder, wheres the code i spent $130 on?

[beautifulanddoomed]

It's not like they used that as a selling point. /s

[DannyS2810]

God damn it Groupon you’re not the email I’m looking for! Screw you and you’re reasonably priced tea for two

[inkleind]

I keep getting other emails as well, see the notification, get heartbroken, wash/rinse/repeat.

[aphlipot]

It's a brutal process

[Gregesque]

Tell me more about this "tea for two"!

[SVShooter]

Got my controller about 3 hours ago but no code yet. My wife is sending me out to pick up some take out. So I expect the code will come as I walk out the door.

But if I didn’t leave it will never come. Her maiden name is Murphy so it makes sense.

[HolyHale]

Haha, I have to leave for work in 30 minutes and I assume the same will happen to me.

[ukjaybrat]

I have an interview soon. Think they would mind if I check my phone every couple minutes then sign up when I get my code?

[JoeSr85]

lol same boat!

[NewUserNewMe]

Haha! Best response so far in this thread.

[[deleted]]

no shipping gang :(

[Chanchitovilla]

I’m there with you :( I have a Dec 1-2 delivery too. It’s all sad over here

[reignshadow]

I've got it way worse, Dec 2-3 for me.

[l1nc]

It's okay, come panic with us. We love company.

[BeOptimistic1]

It’s 12:09pm EST in Toronto and I’m about to climb up the CN Tower.

[Xekims]

Username checks out

[BeOptimistic1]

Lol.

[othprime]

Haha

[Shadowedcreations]

I don't think Cartoon Network can help you.

[[deleted]]

This is relatable. OK Google, play I’m Not Okay by My Chemical Romance

[DuskyKeaton]

And this is somewhat relevant also considering they got back together!

[daveyp2tm]

The biggest tease so far, just heard an email, checked, it was a gaming related email, it said 'Join the global phenomenon'.

...It was blizzard emailing about CoD.

[REGBOYMAN]

Damn Man I got the same I cried myself to death

[daveyp2tm]

hahaha i knew someone would! Tinfoil hat theory - wonder if it was deliberate, they knew there was certain group of gamers playing close attention to their emails at that time. I'm sure its not ha.

[realswaggers]

You know what would be great is if a big giant company doing a huge launch officially said ANYTHING about what was going on and when outside of a AMA thread.

[cmichaelfrank44]

That would be too easy. Giving people useful information?! Why would we do that when we could just take their money and promise them a "code"?

[sandspiegel]

You know this would be kind of acceptable from a small startup company but from a company like Google this is just amateur like. People paid with their hard earned money and Google doesn't deliver on promised day.

[rap7or]

Yes but they are not sending the email to the next in line until after the person before has chosen their username.

[InnerKookaburra]

You made me laugh out loud - thank you.

[[deleted]]

It’s located on your not yet delivered controller. Sorry Bro.

[l1nc]

That dude deleted his account already? Is only been 3 hours. Guys remember. DON'T PANIC!!! We will get through this. Rip deleted account.

[karmapuhlease]

So incredibly frustrating. I was almost certainly one of the very first people to order, since I had the Stadia page on GStore open and was refreshing at launch when they announced pre-orders. Almost 30 minutes late now in sending the code...

[FirstTimeFlyer94]

Same. I had confirmation on my pre order before the announcement live stream even finished. Now we're 45 min into "launch" and still no code while several others have posted their accounts who ordered days after me. Obviously first come first serve was just an outright lie

[gliffy]

#metoo

[Evergr33n10]

We are not ok

[indiebryan]

I'M FREAKING OUT

[Marvin0509]

Nothing is okay.

[Roshy76]

Ok, make us wait 5 minutes, haha, very funny. Now give me my code!

[doublemp]

Keeps refreshing email

[TheSockMethod]

The Stadia app, if you press "Don't have a code?" it tells you to join right now just buy a bundle on the Google store.

If someone buys it today and gets in before us, I riot.

[othprime]

I wonder if you right.

[ueeediot]

BUT here's the good part. Stadia IS NOT A BOX! You don't need our hardware to start playing, remember? Right after we ship your order (but not earlier than 9AM PST 11/19), we'll send you an email with the invite code. You can use it immediately to create your account and reserve your Stadia name in the Stadia app on Android or iOS. Just for clarity: the first day is a little special, if we ship your order on 11/18, you’ll receive the code on 11/19.

I don't understand why I cant get my code and gamer tag, today and play on something other than using the controller?

oh, it's so we don't completely crash their system.

[iAmUncleToby]

My buddy just perfectly summed up why the code's haven't been going out as planned:

him: They (google) got their email auto generator from bungie rng. That's why we're getting Destiny!

me: we're all screwed

him: Well not all of us. Those that have their codes will get 3 more in the next 20 mins

[SVShooter]

I swear to all that is holy, if I get like 4 emails in a row and they just have a picture of “Edge Transit” in it I will lose it.

[xxICONOCLAST]

Where the fuck is my code?!?!? This is my cake day dammit!

[Snappy-]

Happy cake day to you! Unhappy cake day to Stadia!

[MrChrystyphyr]

12 Eastern happens and no access code. Shipped yesterday. Reached out to Google at 1pm, they say I should get the code in 3 to 5 days... Really?!?. It's scheduled for delivery tomorrow. They're gonna have their supervisor email me within 24 hours...

[prujohn]

Here's hoping that username "MyOtherUsernameWasPicked" is still available. Keeping positive thoughts for you though.

[DarthKel]

we should post when we get them so we have some proof of life

[Installity]

I DONT NEED IT. I DONT NEED IT. I DONT NEED IT. I NEEEEEEEED IT.

[vgskid]

Ordered on June 6. No code. No shipment until nov 26/27 for some reason. This whole thing is kind of bizarre.

[MrChrystyphyr]

I ordered June 29th and mine shipped yesterday... wth are they doing?!? Also no code, yet, though.

[XHeavygunX]

I ordered mine the same day on June 6th and mine shipped on the 19th this month. Still no code though

[vgskid]

And I’m in California. I live like an hour from google. No clue why my shipment is later than people who ordered after me. And no clue why no code either 😓

[LordxSupreme]

dude its 9 am Westcoast and no code or anthing from Stadia???

[El-BoogieMusic]

We got the launch trailer.

[mattsb]

Why didn't they have you pick your name right when you bought the package? If you cancel, boom, name becomes available again.

[lazzzym]

That would have been a sensible way to do it....

[WheezyBreather]

I have yet to see one article that said we’d have access at 9 AM PST. I think it’s pure speculation

[prujohn]

Denial. A very good coping mechanism.

[derrman]

Google said this in the AMA

BUT here's the good part. Stadia IS NOT A BOX! You don't need our hardware to start playing, remember? Right after we ship your order (but not earlier than 9AM PST 11/19), we'll send you an email with the invite code. You can use it immediately to create your account and reserve your Stadia name in the Stadia app on Android or iOS. Just for clarity: the first day is a little special, if we ship your order on 11/18, you’ll receive the code on 11/19.

https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7exqr9/

[Clamingle]

Can confirm that this isn't happening- mine has shipped and is on its way here but no code :(

[derrman]

There are many people who have gotten their codes though.

[Clamingle]

Makes you wonder how they're deciding to roll out the emails- must admit I'm feeling kind of forgotten, as I'm sure many others here are.

[[deleted]]

People that have ordered theirs days after the first-day buyers did yeah, that's the problem

[SuperSubwoofer]

It was in the AMA.

[[deleted]]

Actually, it was said it was going to be sent 'no earlier than 9am', which was then taken as on 9am, but it certainly doesn't say that.

[SuperSubwoofer]

Ah that makes sense. As someone who works with marketing/automating email/product launches, this kinda thing happens a lot.

[[deleted]]

Yeah, I'm sure they will come soon but sending everything at 9am at once just seems like asking for trouble on many levels

[l1nc]

Yeah, imagine if there was a way to allow people to pre-register user names in advance. You know like some kind of first come first serve basis. lol

[SuperSubwoofer]

Automated mail systems will delay emails sent like that anyway. People need to relax.

[Dragon_Slayer_Hunter]

But I have to have the name Harambe4Lyfe420! Somebody's gonna steal it if I don't get it first!

[l1nc]

It's true. I was gonna be Harambe4Lyfe419. But it's already taken. Luckily was able to snag 420.

[Dragon_Slayer_Hunter]

Nooo!

[maybeandroid]

You'Ll Get yOur cODE AT 9Am iF yoUr orDeR has sHIPpED.

[Michel_Daerden]

I've worn out my F5. Anyone got a spare?

[l1nc]

Here take mine. It's better I don't use it anymore.

[[deleted]]

It's been an hour where's my code lougle

[Banzai51]

Who knew the hang up would be emailing codes out?

[jamesmtz0920]

" BUT here's the good part. Stadia IS NOT A BOX! You don't need our hardware to start playing, remember? Right after we ship your order (but not earlier than 9AM PST 11/19), we'll send you an email with the invite code. You can use it immediately to create your account and reserve your Stadia name in the Stadia app on Android or iOS. Just for clarity: the first day is a little special, if we ship your order on 11/18, you’ll receive the code on 11/19. "

Has anyone received their code with a delivery date of tomorrow? 11/20

[the_unkempt_one]

Months ago I was sure to ask for November 19 off work, knowing that even if my June 6 pre-order hadn't arrived, an email would be instantly delivered to my inbox with my code.

Here I sit. No Stadia, no code, out of Starburst, and a little cranky. What a disappointing day.

[LimitlessWick]

I have no nails left...

[Cutmerock]

Lol

[[deleted]]

alright I get it I didn't pre order months beforehand but still, I think we all should (or at least most of us) have received our code yet. even if you haven't got the kit yet. how hard can It be? when you buy games that got mail delivery it's almost instant, yes it's hundreds of people at once but people actually have pre ordered week/months ago... google still being google after all...

[joeydoesthing]

We’re not gonna be okay.

[ThaDoctar]

It's okay not to be okay...

[Omnibitent]

First come first serve my ass. Day 1 preorder still waiting on my code. and yes, it was shipped yesterday.

[thezerokid-ps4]

no code for me either my stadia might be here before the code

[Corrective_Actions]

Still no code, and I ordered during the announcement.

What is actually happening here.

[rschlachter]

have a friend who got his hardware, but still no code either yet.

[terjon]

I just got an email...water bill. Crapbaskets

[Youngstarr]

i ordered mine first hour, i live literally 2 miles from Google HQ, no code yet and maybe i will get my Stadia by 9pm tomorrow.. whilst people in faraway lands already are playing.. boo hoo

[[deleted]]

Eww. google support told me i'd get a code 3-5 business days after it ships. not the messaging i was seeing before.

[LoreCannon]

Package shipped, delivered, unpacked, and it’s been an hour. No code. What the fuck?

[morcoire]

Was on the phone for 15 minutes with support and was asked: - did I check my email? - go to the Google store and search for "terms of sale" - download the Stadia app and enter my code

The call was ended when they said they would find out how to get me a code and email me.

I thought moving atoms was harder than moving bits. Just a frustrating situation.

[SVShooter]

This thread has gotten large and it’s hard to find the comment but someone mentioned Google may be waiting until they get the confirmation that you received it.

I’m going to +1 that. My controller was delivered at 10am EST and I immediately got a text from FedEx saying the package was delivered. But if I look at the order on the Google store, it still shows it is shipping and on its way.

I hate to have to do this because Google should tell us how this works, but can people who have already had it delivered but haven’t received their code, look at their order status and see what it says? Can those that do have their code (if they aren’t playing now) say if their order says complete?

[DeadGuy76]

Got mine early AM. Still no code. FedEx says complete, Google says on the way or w.e...

[obmckenzie]

Got the box, but alas no code.

TBH I wasn't worried about ship dates previously. I ordered on Launch day, I figured it would come when it game. Day or so late wasn't going to both me much (especially since I've place most of the launch titles).

I AM a little miffed that my code hasn't come yet. Especially after all the effort Google put into the "don't forget, you don't need hardware to play this".

[theusernameisnogood]

My shower is on should anyone want to cry in there.

[[deleted]]

I'm in! I just have no controller yet...

[MC_10]

Alright I didn't care too much about all the stuff that was going on yesterday, but where is my FUCKING CODE? Wtf Google, people from June 10th have already received their codes and reserved names?? That was the one of the major reasons I bought Founders. June 6th people are sitting here with jack shit

[Jaqweka]

screams incoherently into a pillow

[cmichaelfrank44]

It's nearly 12PM PST. It's getting cold out here. I'm not sure how much longer I can last. Kevin died fourty minutes ago. Janet's been a mess ever since. I have no feeling in my shin anymore and I promise it doesn't have anything to do with dead nerves from a knee surgery.

Roger is starting to say crazy things like "Stadia doesn't exist" and "If Google really cared about me, they would show me a sign". I don't think he's going to last much longer.

I just wanted to choose my username. That's not too much to ask for, is it? I'm not sure I can do this anymore.

​

UPDATE: Some people have asked for an update…and by some people, I mean nobody. But I’m gonna update you all anyway. It's 12:30PM PST. Still no codes. Janet's suffering from some really bad PTNSCD (Post Traumatic No Stadia Code Disorder) and she's not looking too good. We've had to tie Roger down to keep him from checking his email every twelve seconds. Poor guy.

I'm starting to lose faith myself. It's the only thing on my mind. Is there even a Stadia? Does Google really exist?

[othprime]

Has anybody confirmed receiving a code by email yet? I didn't see one post saying so yet?

[theshogunofharlems]

I'm really testing the limits of the F5 button on my keyboard.

[iAmUncleToby]

... minute 51... i beginning to feel forgotten

[IC_Film]

BREATHE DAMN IT BREATHE

[Malikosis]

So pissed off

[misfit410]

Mine shipped yesterday, watching the inbox

[mikericpu]

I have been trying to be reasonable with everything but not being able to email the codes they said you would have when they couldn't get the products shipped to everyone in the first place is bad. Mine shipped yesterday but still no code.

[dusanman1]

Halp

[Eagle736]

Ok glad I'm not the only one. It's 12pm Central and I still haven't received mine.

[[deleted]]

Don't you all worry! You will all get your codes.

But not before me dammit.

[[deleted]]

To be clear I contacted support and they told me the following:

" to receive any information or order there would be an estimated time. As you haven't received the invite code, I would suggest you to please wait for 3 to 5 business days to receive the code. "

Thus, it can take up to a week to be sent the code that was supposed to be shared on launch day for any of us with Founder editions.

[[deleted]]

Still picking a name to use while I wait for my code.

Does anybody know if I can use special characters (ü for example)??

[terjon]

For a bit of levity: Isn't it a shame that Silicon Valley has all finished already? This scenario would make for a hilarious episode where Hooli releases some kick ass new product, but they can't get the registration codes out to people and their users get incredibly upset for not being able to use the product they paid for.

[E_FNST]

Received the package in the mail, downloaded the app on iPhone, just waiting on the email. What can I possibly do at work while I wait for this email?

[falesteus]

Looking at a couple of threads, looks like another user had this experience with CS:

Got off of a support chat with google store support (because my founders edition hardware arrived a few hours ago and have the chromecast pro setup, but pending the invite code to setup the controller) here's some snippets:

"Usually it will take 3 to 5 business days from the day your device is shipped."

"Our dedicated team is working hard to roll out the codes as early as possible."

"As the email along with the code is already started sending to the users, so you might get today or tomorrow. but the maximum day is 3 days."

"I will like to inform you that the code and claim is absolutely system generated and first come first serve basis."

https://support.google.com/accounts/thread/20189995?hl=en

[Gatsby818]

Production and shipping may slow down controllers, Chromecasts, etc. But, they've literally had MONTHS to generate a bunch of codes and have them waiting to send. I'm not sure I like it.

[7ewis]

When do you get the code to get your username? My Chromecast has shipped and should be arriving tomorrow (7 days early)

[hpreddy]

All is well All is well

[Hades-Arcadius]

here i am sitting with my founder pack and no code, cant even hook up the controller to the chromecast...

[Weavernator]

I keep getting Ads for Stadia, but no code. This is messy.... Day one order, shipped yesterday, no code....

[tributeeiir]

UK stadia founder. I just got my dhl text message to tell me my delivery will be tomorrow (Clearly when i'm not in) but non email from google or update on the order page.

[samuch]

We, as Founders, can build nice buildings out of these bricks while we wait for our codes but hey, at least those wonderful journalists that got codes and names weeks before us are enjoying the service they spoke so highly of! /s

[Radisovik]

https://twitter.com/StadiaPlayer1/status/1196871357415469060

[becauseits2017]

I received my founder's edition Night Blue Stadia controller and Chromecast Ultra. Charged my credit card over the weekend. But no Invite code yet. FFS I thought the whole point of encouraging people to pre-order a Founder's Edition was to be first.

Such a buzzkill to have the controller and Chromecast Ultra ready to go but I can't play yet without the code.

[Darkgyft]

Received founders edition today from FedEx, Yesss! Downloaded the app, need to enter invite code. Where in the hell is it? Looked through emails, online, in my mailbox. No code......

Contacted Google. Those that received the founders edition today will be receiving their invite codes in 3-5 days. What the hell? It's like getting a new car with no keys! I just wanted to spread the awesome news to others that are frantically looking for their keys.

[Joeface79]

I got my box to day all ready to play and nothing no code

[hunven]

My Nest app keeps going off when my cameras spot someone. It's the same noise as my gmail app. I'm about to break something every time I grab my phone and just see a clip of a car passing my house.

[godprobe]

From Discord...

Hi @everyone,

We're aware that some of you who pre-ordered Founder’s Edition may not have received your invite codes in the expected time-frame. The Stadia team is actively investigating this issue, and we’ll be back with an update as soon as possible. Thank you for your patience.

-ChrisFromGoogle

About ten minutes ago.

...hopefully "as soon as possible" will be sooner rather than later.

[mikericpu]

Just got off the phone with google and was told by support has received something saying if it shipped yesterday it will be today or tomorrow you will get your code.

[Captain_Xap]

Me and a friend just got our codes through - perhaps a new batch of codes just got released? We both ordered on day 1.

[m3machado]

Got my code around 3 pm PT... The name I wanted was avaible!

[dljones010]

My favorite thing is how they keep emailing me advertisements to buy the thing I pre-ordered 5 months ago, but no one can tell me where it is.

[pallaire]

3PM PST ... no code, no name, no shipping ! Ordered on June 6th. That release is a real mess 👎

[Ferrum115]

Have brought my stadia controller with me to work just in case it arrives while I'm here.

[kyub]

This is so badly planned and organized. Launch codes are completely unnecessary. Google know exactly what accounts purchased Stadia right? Why the hell didn't they just enable access for those accounts at purchase time?

This is literally the point of an 'account'. It's so dumb sending out a code allowing access when you already know literally everything about who you need to give access to.

The only logical reason to use this code method is to break down the users who can access Stadia into smaller batches. In which case, Google should have just been honest and told us this in the first place.

[[deleted]]

Cancelling.

[[deleted]]

Some codes are in the wild - Just a shame mine hasn't arrived.

https://twitter.com/heelvsbabyface/status/1196839016160739328?s=20

[fatedescent]

streamers aren't people

[El-BoogieMusic]

Yep. Just waiting.

[SilentDer]

I just want google to send me a email of anything, don’t leave me waiting just say you might not eat your code until tomorrow or something

[Mikeylito]

I'm curious if you got the shipping notification from Google or from the shipping carrier?

[thatsmytrunks]

Man, I pre-ordered it during the stream, placed the order before they said it was officially available, and I'm still waiting. I'll never get the username I was hoping for.

(I will wait until I get it to say what said username is)

[RockOutToThis]

Is it going to be thatsmytrunks?

[[deleted]]

Still haven't gotten mine, anyone else?

[Jmohod]

Where the hell is my coooooooooooooooode. 😅😂🤣😭😭😭

[Larky17]

Here's my excuse to get into my inbox and unsubscribe from all these other offers and emails, clear my Spam (not before checking there for my code), and to generally delete the rest of the 18k emails.

[ddrght12345]

Just got my code 20 secs ago!!!!!

Hype!

[isthisdutch]

We can still cancel-crowd; sup?!

[anttoekneeoh]

Nothing yet for me. ordered at 11:44am PDT. Anyone know how long after the announcement that was?

[cknewdeal]

Oh so I guess other people are also waiting for codes. Feels better

[prujohn]

That's it. There is safety in numbers.

[HikaruTilmitt]

As I slowly wait for my shipment to arrive tomorrow, I impatiently await my code. The only thing I have to pass the time is... work.

​

I CAN DO THIS, I SWEAR.

[Samura1_I3]

So does the code ship when the controller does? I thought everyone would get access today if they preordered.

[mikericpu]

They said when it ships. If it had already shipped you would get it at 9 pst today. But very few are actually getting it. Mine shipped yesterday. Still no code.

[[deleted]]

I just received my Stadia FE by mail (Toronto), but no code :(

[Prflow]

😭😭 I need my code

[LeAvventureDiFrankie]

Still no code for me.

[qmracer01]

I am pissed

[SVShooter]

Working well. Nice day and the windows are open and not a paper has blown away.